Customer Service Travel Agent

Bayrem Harthi

Receptionist

Email: ******.******@*****.***

Phone number: +216-**-***-***

Address: *** ***** ****, **** ***** - Tunisia

SUMMARY

With four years of experience in the hospitality industry, including three years as a receptionist and one year as a manager, I have a strong sense of organization and a solid understanding of the tourism field. I have successfully worked in various environments thanks to my teamwork spirit and my listening and communication skills. I am able to implement efficient systems and improve customer service. I am always looking for new challenges to continue expanding my skills.

WORK EXPERIENCE

Receptionist (CDD contract) 03/2019 - Until now

Itropika Beach Hotel, Tabarka – Tunisia

• Carry out arrival and departure tasks.

• Manage telephonic and online reservations.

• Record data and information (contact information, dates of stay, payment, forecast).

• Welcome guests and assign rooms.

• Respond to customer complaints and handle emergency situations.

• Verify reservations (vouchers, payment methods, number of people).

• Inform guests of services provided by the hotel establishment.

• Inspect the premises with the housekeeping and accommodation staff to ensure that all rooms are clean, organized and perfectly equipped.

• Coordinate with the administration on the monitoring of accommodation reports, reservations and sales points.

• Check cash registers during the day to perform daily closing. Travel Agent (CDD contract) 01/2019 - 03/2019

North South Travel, Beja – Tunisia

• Received phone calls.

• Organized tour packages.

• Entered sales arrangements with hotels.

• Communicated with customers (complaints, inquiries, assistance).

• Resolved reservation problems in hotel establishments. INTERNSHIPS

Intern Controller (CDD) 03/2018 - 04/2018

Magic life Thabraca hotel, Tabarka – Tunisia

• Controlled orders, purchases and reception of food products.

• Controlled the hotel's sales and storage points.

• Analyzed the differences between inventory and sales points.

• Calculated management and operating ratios.

• Entered items into sales points.

• Verified daily accommodation reports, monitored stock, and performed cash collections and disbursements.

EDUCATION

Tourist Product Management Diploma 06/2018

Higher Institute of Tourism Studies of Sidi Dhrif - Tunisia Baccalaureate degree of Arts 2013

High School - Tunisia

SKILLS

Professional and Personal Skills:

• Excellent communication skills

• Sense of responsibility

• Adaptability

• Project management

• Organizational skills

• Team spirit

Computer Skills:

• Amadeus

• MICROS Fidelio SUITE 8

• 3S

• ArobSoft

• MS Office (Word, Excel, PowerPoint)

Driving License: B

LANGUAGES

English: Advanced Level

Arabic: Native language

French: Advanced Level

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