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Project Manager Customer Service

Location:
Taylor, TX
Posted:
January 04, 2024

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Resume:

Kyle L. Rydell

512-***-****

ad2f8v@r.postjobfree.com

Taylor, TX 76574

Summary

Motivated Multi-family Construction Project Manager; Superintendent with 11+ years of business and personnel management experience. Strong emphasis on customer service. Experience

10/2021 – 5/2022 Residential Glazier

Floyd’s Glass Company

• Operate forklift to unload materials at warehouse.

• Load and arrange glass onto truck using suction cups.

• Unload shower glass and IG’s.

• Sort and organize materials for easy production.

• Unload glass off trucks and check in by PO numbers then put into inventory.

• Manufacture semi frameless and full frame doors.

• Rescreen window frames brought in by clients.

• Accurately measure and cut metal as needed to meet business demands.

• Mount mirrors in residential settings.

• Deliver and unload equipment to various job sites.

• Safely operate hand and power tools during installation.

• Aided in the installation of shower doors and window replacement.

• Communicate effectively with clients to provide excellent customer service and meet desired needs.

9/2018 – 7/2021 Lead Superintendent / Hiring Manager Phipps Memorial, Waco, TX

• Provide leadership and management for up to 12 team members, and mentorship for 2-3 junior team members in fast-paced granite monument production environment. Provide employee training as necessary.

• Conduct daily team meetings to manage and communicate progress on daily and weekly goals; provide audits of success.

• Ensure that all areas of responsibility are staffed to meet production goals. Screen applicants, conduct interviews, and hire new team members. Make necessary adjustments to maintain output objectives while maximizing efficiency and productivity.

• Manage inventory of all raw material, including international purchasing, logistics, and tool / supply procurement.

• Maintain employee and workstation safety and readiness, per OSHA Guidelines.

• Meet assigned requirements for quality, cost, delivery times, and rigorous deadlines.

• Supervise and schedule daily delivery of product to client installation site, including route planning, weight calculation and distribution, fuel / time management, and product installation at final resting place.

• Heavy machinery and automated equipment operation, including forklift, shape carver, industrial granite saw, automatic sandblaster, and industrial crane.

• Work directly with customers to design stone monuments (in house and in field). 7/2017 – 8/2018 Project Manager

Developed Construction Group, Dallas, TX

• Accurately interpret scope of work (including engineer drawings and blueprints).

• Knowledge of construction building techniques, products, and services

(including but not limited to carpentry/framing, paint, drywall, roofing, plumbing, electrical, HVAC, fire/water damage restoration, and concrete).

• In-field estimating when unseen damage is uncovered, or additional work is required; provided in the form of a change-order.

• Manage material and labor expenses to achieve maximum profitability.

• Clearly communicate the progress of daily/monthly projects to managers and clients.

• Strong interpersonal skills with the ability to communicate to upward to management and downward to a wide range of audiences.

• Decision-making, trouble-shooting, and analytical problem-solving abilities.

• Personally, integrated project-management software solution (Slack) which allows real time oversight of daily field operations to ensure proper site safety, construction progress, and quality of work that aligns with the company’s standards, industry regulations (OSHA) and customer-specific requirements. 2/2007 – 7/2017 Lead Superintendent / Hiring Manager Phipps Memorial, Waco, TX

Education

• Texas State Technical College 2003-2005 HVAC Technology Certification

• Taylor High School 1997-2001 High School Diploma



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