Store Manager Customer Service

Location:

Posted:

January 04, 2024

Greg K. Burdiss

Objective:

Seeking full time employment with a company that will utilize my skills, experiences and allows room for growth as well as

advancement.

Education:

College of West Virginia, Associates in Business Administration, Beckley, WV

Summary of Skill & Qualifications

Excellent verbal, written communication and analytical skills

Proficient PC knowledge and navigational skills (Microsoft office; Google Chrome, POS Systems, etc.)

Efficient individual as well as collegial team member with 30 plus years’ experience

Adept at working with a diverse population and relaying hard concepts

Experience

Dollar General, Store Manager, Randleman, NC 05/2017 to 08/2021

Dollar Tree, Store Manager, Greensboro, NC 08/2011 to 04/2017

CVS, Store Manager, Eden, NC, 07/2006 to 05/2011

Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers

Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised

Monitor sales activities to ensure that customers receive satisfactory service and quality goods

Instruct staff on how to handle difficult and complicated sales

Assign employees to specific duties

Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise

Plan and prepare work schedules and keep records of employees' work schedules and time cards

Inventory stock and reorder when inventory drops to a specified level

Establish and implement policies, goals, objectives, and procedures for the department

Enforce safety, health, and security rules

Estimate consumer demand and determine the types and amounts of goods to be sold

Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business

Formulate pricing policies for merchandise, according to profitability requirements

Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriates