Customer Service Human Resources

Donje C. Hill

Bellflower, CA. ***** **********@*****.***

323-***-**** https://www.linkedin.com/in/donjehill Education:

Bachelor of Arts in Business Administration August 2017 - May 2020 Florida Agricultural & Mechanical University

Experience:

Accounts Receivable Representative August 2020 – November 2023 Evolus - Newport Beach, CA

● Analyzed credit reports via Dun and Bradstreet, purchase, and payment history to grant credit allowances to customers ranging from $5k - $1.5m per account

● Processed funds, reconciliations, bank deposits, credit memos, wire transfers, cash applications, refunds and initiating cold collection calls

Live Receptionist February 2020 - June 2020

PatLive - Tallahassee, FL

● Provided customer service for a multitude of businesses via live script

● Transcribed voicemails to set up appointments, and file complaints/service requests Recruiting Intern – Talent Engagement May 2019 – August 2019 Rocket Mortgage by Quicken Loans – Detroit, MI

● Sourced over 200 veteran candidates, determining if qualifications met expectations of position

● Interviewed over 50 veteran candidates, ensuring expectations of the company was upheld

● Assisted the company’s implementation of new system’s Workday and SmashFly Legal, Audit and Compliance Intern May 2018 – August 2018 Veterans United Home Loans – Columbia, MO

● Conducted in-depth analysis post evaluating 50 borrower complaints daily, ensuring ethical practices

● Reviewed 17 vendor contracts ensuring proper oversight Sales Representative January 2017 – August 2017

StubHub Center – Carson, CA

● Oversaw daily operations of sales averaging in 700 transactions and up to $60,000 in revenue

● Provided employee performance reports for 12 subordinates to ensure proficient customer service Administrative and Human Resources Specialist August 2011 – May 2015 U.S. Marine Corps – Camp Pendleton, CA

● Interpreted and explained human resources policies, procedures, laws, standards, or regulations

● Addressed employee relations issues, such as harassment allegations, work complaints, etc.

● Prepared and maintained employment records related to events, onboarding, termination, leaves, legal, transfers, promotions, and per diems for lodging and transportation for thousands of employees Community Service:

Student Veterans of America October 2018 - October 2019 Treasurer

● Overseer of all financial aspects of the organization, including financial reports and a budget of $10,000 per semester used for trips, memorabilia, and paraphernalia

● Manager of funding, fundraising, and sales

Technical Skills:

Accounting: Spreadsheet, Solupay, CashPro Microsoft Office Suite: Excel, Access, PowerPoint, Word Systems Experience: Dun & Bradstreet, Workday, Netsuite, Salesforce, Monarch, Intercom

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