Real Estate Customer Service

TINA CHAPMAN CUCCAR

*********@*****.*** Mobile 816-***-**** Kansas City, MO 64155 linkedin.com/in/tina-chapman-cuccar CANDIDATE PROFILE

Top-performing, seasoned escrow professional with 20+ years of accomplished experience contributing exceptional quantitative and qualitative results within each position held. Leverages well defined expertise in all facets of real estate transactions with a demonstrated ability to communicate effectively with customers and all involved parties, facilitating optimally smooth end-to-end processes. Adept at balancing well above average workloads with compromising quality of execution. Currently seeking to add value to an organization within a remote position. VALUE OFFERED

Team Mentor

Effective Time Management

Customer Service Excellence

Proficient in Several Platforms

Real Estate Transaction

Independent Problem Solving

Expedient Issue Resolution

Prioritized Task Administration

Cross-Functional Collaboration

CAREER HIGHLIGHTS

OS NATIONAL, Plano, TX, 2021 - Present

Remote Escrow Officer

Remotely manage real estate closing transactions for insuring title insurance within the Texas and Florida markets, including handling compliance with real estate contracts, lender instructions, title requirements, company requirements, and other written instructions Work with title department to resolve a wide array of potential title issues. Prepare all closing documents necessary to ensure title insurance is issued at closing. Oversee the issuance of checks, bills and statements, receipts, and any other documents needed to ensure customer satisfaction. Facilitate closing with customer, realtor, lenders, and attorneys. Assist customers and clients with closing related questions. Confirm all funds are collected, all appropriate documents are checked for accuracy, signatures are collected, and acknowledgements and legal descriptions are correct prior to disbursement. Manage and develop client relationships to ensure future real estate closing transactions. Correspond with lenders, builders, real estate agents and attorneys as needed. Closed 30 files in two weeks on a consistent basis. Team Mentor of 15 employees. THOMSON AFFINITY, Liberty, MO, 2019 - 2021

Escrow Closer

Led day to day communication between real estate agents, lenders, buyers and sellers regarding the closing process. Oversaw compliance with 1099 requirements, sending reports and answering seller questions regarding reporting. Conducted additional administrative duties including marketing calls, creation of Closing Disclosure, disbursing and delivering payments, tracking builder sites to ensure filing within closing dates, and more. STEWART TITLE, 2015 - 2019

Escrow Officer

Obtained all relevant information from buyers, sellers, and lenders. Handled clearing title, preparing the closing disclosure r closing, balancing with the lender, and sitting with clients to review documentation and multiple locations. Sent documents for funding approval, disbursing funds, and shipping the documents to the lender. MCCAFREE-SHORT TITLE, Kansas City, MO, 2014-2015

Escrow Closer

Led day to day communication between real estate agents, lenders, buyers and sellers regarding the closing process. Oversaw compliance with 1099 requirements, sending reports and answering seller questions regarding reporting. Conducted additional administrative duties including marketing calls, creation of HUD-1 settlement statements, disbursing and delivering payments, tracking builder sites to ensure filing within closing dates, and more.

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CAREER HIGHLIGHTS CONTINUED

OAKSTAR BANK, Kansas City, MO, 2012-2014

Mortgage Loan Specialist

Conduct multi-faceted role handling pre-underwriting, processing, and balancing, funding, following up on all processing funding requirements with borrowers, real estate agents, and loan officers of up to 35 files per month. Execute pre- qualification processes and ensure a smooth and efficient customer experience. Build and leverage relationships with internal and external parties to expedite closing. Learned all required roles and responsibilities within a short time frame, quickly entrusted to take highly complex applications.

Processed and closed 20+ files in each month of employment, far exceeding expectations.

Develop strong rapport with clientele and third-party companies, driving customer service excellence. KANSAS CITY TITLE, Lee’s Summit, MO, 2004-2012

Escrow Officer

Led day to day communication between real estate agents, lenders, buyers, and sellers regarding the closing process. Oversaw compliance with 1099 requirements, sending reports and answering seller questions regarding reporting. Conducted additional administrative duties including marketing calls, creation of HUD-1 settlement statements, disbursing and delivering payments, tracking builder sites to ensure filing within closing dates, and more.

Achieved highest capture rate company-wide, attaining greatest number of closings.

Acquired builder portfolio which accounted for 50% of company portfolio. ADDITIONAL EMPLOYMENT BACKGROUND

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Escrow Processor, SECURITY LAND & TITLE, Gladstone, MO, 2002-2004 Administrative Assistant – Commercial/Residential Loan Servicing, US BANK, Kansas City, MO, 2001-2002 TECHNICAL SKILLS

Windows OS

Microsoft Office, Excel, PowerPoint

Softpro AIM Reynolds & Reynolds ADP Resware • Hellosign • DocuSign• Slack •Notarize.com • First Class •

•Helpscout

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