Customer Service Representative
Resume:
Alaisha High
Macon, GA *****
ad2f79@r.postjobfree.com
I am currently seeking a position where I can utilize my customer service skills and grow with the company. I have a minimum of 4 years of experience regarding customer service. I offer a variety of characteristics such as multi-tasking, active listening, and problem solving. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Merchandiser
Macon, GA
January 2019 to Present
Arrange and manage the materials, workers, equipment and services needed for completing projects on time and within budget.
Performing stockouts, organizing the shelf, setting up displays, and setting up price and promotional signs.
Traveling to different cities for different assignments Customer Service Representative (Medicare)
Concentrix - Macon, GA
September 2022 to February 2023
• Responding to inquiries from Medicaid recipients, healthcare providers, or other stakeholders regarding program eligibility, coverage, claims, and benefits.
• Assisting individuals with the Medicaid application process, reviewing applications for completeness, and ensuring all necessary documentation is provided
• Maintaining accurate records of client interactions, applications, and other relevant information. This includes documenting conversations, updating client profiles, and ensuring compliance with confidentiality and data protection
Customer Service Sales Specialist
Lowe's Home Improvement - Macon, GA
March 2020 to July 2022
Customer Service Sales Specialist
Lowe's Home Improvement - Macon, GA
June 2021 to November 2022
• implements sales strategy, new business, membership, client development, and retention of clients, members, negotiation of contracts
• Performed data entry for customer information, shipments, and orders
• Managed client records
• Assisted customers with a warm and professional attitude
• Answered general questions
• Answered calls from customers and clients
• Provided policy and service information
• Performed customer service surveys
• Resolved customer information and complaints
• Handled online orders and credit card transactions
• Created credit card applications
• Responded to claim inquiries
• Responsible for cashier duties
Education
Certification in CMA
Helms College - Macon, GA
October 2022 to Present
High school diploma
Westside High School
May 2021 to Present
Skills
• Customer Service (4 years)
• Cash Handling (3 years)
• Analysis skills (4 years)
• Guest services (4 years)
• Retail sales (3 years)
• HIPAA
• Medical Office Experience
• Sales
• Warehouse experience (2 years)
• Shipping & receiving (2 years)
• Pallet jack (2 years)
• Communication Skills
• Warehouse Distribution Experience
• RF Scanner
• Contract Negotiation
• Materials Handling
• Administrative Experience
• Marketing
• Office Administration
• Microsoft Office
• Microsoft Outlook
• Medical Records
• Vital Signs
• Merchandising
• Office Management
• Medical Terminology
• Customer support
• Computer skills
• Cashiering
• Security (1 year)
• Medical Billing
• Customer service (4 years)
• Remote access software
• Call center (2 years)
• Management
• Load & unload (10+ years)
• Empathy and patience
• Computer Networking
• Inventory Control
Contact this candidate