Customer Service Sales Support
Resume:
Angeline Carter
Stockbridge, GA *****
******.**********@*****.***
To obtain a position with a growing company that allows me to contribute my sales support, customer service skills, and emotional intelligence which offers career advancement and unlimited opportunities within the company. Possess new knowledge of materials that will help with future endeavors and recover from the pandemic.
● Strong work ethics with reliability and professionalism
● Computer proficient with willingness to learn new software applications
● Expertise in multi-tasking
● Well organized and meticulous
● Excellent attention to detail with skill set to problem solve independently
● Works well under time constraints
● Able to work with little to no guidance
● Enjoy working as a team member as well as independently
● Self-motivated and able to work in a self-directed environment with an up-beat attitude
● Strong communication skills, both written and verbal
● Works well in fast-paced environment
● Adapts quickly to new protocols and ever changing environments 13 years of value-added experience within customer service fields. Confident with sales and customer relations.
+5 years of experience with fine dining and casual restaurants. Providing exceptional service to guests ensuring return visits and loyal consumers.
+5 years of tenure management experience. Confident with supporting, operating duties within business as well as handling paperwork of business and associates. Work Experience
Savings Deposit Specialist
Genpact LLC
June 2023 to November 2023
1. Provide customer support via call center to customers with online banking, savings account, and account inquiries.
2. Process both incoming and outgoing wire transfers in accordance with bank policy and procedures. 3. Responsible for day-to-day support of deposit operational functions including; processing ACH files and working with mobile deposit/transfers transactions, including adjustments and returns. 4. Quality control for all new and existing accounts to ensure adherence to regulations, policies and procedures.
5. Receive, monitor, and resolve exception items in a timely and accurate manner. 6. Process all NFS items. Identify if to be paid or returned and process accordingly. 7. Handle research requests as needed.
8. Assist with ACH unauthorized disputes including processing of provisional credit and completion of correspondence during the investigation.
9. Ensure accuracy of customers deposits corrections. 10. Responsible for internal verification. Daily duties assigned to verify accuracy of branch transactions
(Stop payments, Cashier’s Checks, Account Closing, etc.) 11. Responsible for research of legal correspondence including levies, garnishments, subpoenas, freezes etc.
12. Develop and maintain procedures manual for duties performed 13. Work as a team to support other personnel to ensure all processes and services are completed on time and accurately.
14. Perform all other related duties as assigned.
15. Complies with federal and state regulations and all established bank policies and procedures. 16. Support and promote the Bank vision, mission and core values, organizational structure and policies and procedures.
Member Services Account Representative
Synergy America
August 2022 to December 2022
● Assist members with claims, benefits, and other insurance questions
● Create tickets for members who need documents sent, claims looked into, or readjust payment
● Assist with setting up online health accounts
● Log calls and follow up with members if necessary
● Assist members setting appointments with correct departments
● Answer questions or concerns about covid boosters and any vaccination members may have
● Reset locked accounts for members unable to access health portal Account Associate
Paramount Staffing
February 2022 to July 2022
● Assist customers with outage/emergency calls within their area
● Create outage reports, dispatch technicians/ emergency personnel, if necessary
● Set-up payment arrangements and Assist with any billing concerns
● Create tickets for SCS according to SLAs
● Log descriptive calls for future calls and other agents
● Connect/disconnect services
● Start,stop, or move services for customers
● Create tickets for future services
● Adhere to company’s and client's regulations
T1 Technical Support
Conduent
July 2021 to March 2022
● Provide technical support to consumers about devices/ programs
● Answer calls, transfer to correct department
● Aide other departments when necessary
● Use company’s resources to find solutions with speed and accuracy
● Assist consumers locked out of account
● Create tickets for SCS according to SLAs
● Log descriptive calls for future calls and agents
● >85% FCR, resolve first time calls
Account Associate/ Technical T1 Support
VXI Global Solutions
October 2019 to July 2021
● Actively listen to consumers to understand concerns, building rapport
● Verify customers account's information by following proper guidelines, by company and GDPR, to ensure privacy for customers and build trust
● Provide information about their current plans & products
● Identify & Position new solutions that align with their needs
● Navigate through multiple computer applications with speed & accuracy
● Troubleshoot and investigate if customers don’t have enough information to resolve customer complaints
● Create tickets for SCS according to SLAs
● Transfer calls to correct department
● Log descriptive calls for next agent
Seasonal Delivery Associate
Amazon Logistics/ Gazelle Logistics
July 2019 to July 2020
● Attend morning stand up meetings debriefing problems and issues for the day
● Perform a Pre-trip vehicle safety inspection thoroughly
● Deliver up to 200+ packages on route within predetermined time estimate, using handheld device
● Follow all delivery instructions as directed by customer
● Rescue/ help another driver as directed
● Return van to offsite after refueling it for the next day
● Check out with RTS, return undeliverable packages
● Remove all trash & debris from van
● Return handheld device and keys; debrief with manager
● Perform POST-trip inspection noting any required maintenance items
● Assist under the roof associates when needed
Courier Driver/ Hot -shot Delivery
Parts Authority
March 2019 to June 2019
● Pick merchandise from warehouse after receiving orders
● Sort and prepare delivery routes to meet shop
● Use assigned tablet for GPS and manage deliveries
● Deliver parts to shops within a time frame
● Adhere to all traffic laws and company’s rules & regulations
● Interact with customers and follow up for future orders
● Collect checks from shops and deposit with manager at warehouse Lead Counter
Panda Express
April 2014 to October 2017
● Assist with opening/closing of business
● Responsible of area and maintenance of business
● Accountable for receiving and distribution of monies
● Set-up promotional advertising before deadline
● Provide support in other stores if needed
● Manage steam table to provide efficiency of food and keep lines down
● Handle caters and online orders
● Aid in training for new employees
● Ensure the utmost quality food and service to guests
● Collaborate with BOH to ensure proper presentation of steam table and quality of food
● Assist GM/AM with inventory, schedules, and food preparation Server
Nancy’s Chicago Pizza
February 2016 to February 2017
● Assist with opening of restaurant
● Possess full knowledge of menu items and be able to make recommendations
● Suggest drinks and meals
● Suggestive upselling
● Greet guests in a timely and professional manner while ensuring excellent guest service
● Accurately put in orders using ALOHA POS
● Deliver food and beverages orders within established time frames
● Pour wine using proper wine presentation
● Follow proper protocols when dealing with alcohol
● Ensure customers consume alcohol in designated areas
● Maintain personal bank
● Complete side tasks throughout shift
● Collaborate with BOH staff to ensure food orders are accurate and presentable
● Pre-bus tables
● Maintain neatness of area and restaurant
● Aid fellow co-workers when needed
● Help guests with any questions and/or concerns
Inventory Auditor
RGIS
February 2014 to November 2014
● Work assigned shifts and adhere to a flexible schedule with varying hours
● Adhere to all company’s policies and procedures
● Confident with the RGIS hand held computer and other inventory equipment
● Achieve established average per hour (APH) counting goals while ensuring accuracy and integrity of the data collected in all inventories worked
● Work effectively with co-workers
Cashier/ Supervisor
Lee’s Jewelryland
October 2009 to October 2011
● Accountable for receiving and distribution of monies
● Assist with opening and closing of store
● Responsible for neatness of area
● Place special orders for customers
● Check invoices of shipped merchandise
● Stock new merchandise
Linens Sales Associate
Burlington Coat Factory
July 2007 to October 2009
● Aided customers with questions or concerns
● Set-up displays using plan-o-grams
● Completed projects prior to deadlines effectively
● Trained new employees
● Unloaded freight
● Stocked new merchandise
● Aided with transfers
● Helped other departments when needed
● Created tickets for merchandise
● Responsible for maintenance of area
FCR
● >90% FCR, AHT
Skills
• Microsoft Programs
• Word
• PowerPoint
• Excel
• Outlook
• Teams
• The Internet
• 10-key Number pad
• 48 WPM
• Micros POS
• Aloha POS
• GPS
• Google Maps
• Safari, Mac/iOS applications
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