Jay Fitzhugh

Award-winning customer service skills

Centennial, CO 80015

ad2f6k@r.postjobfree.com

+1-303-***-****

Hardworking and versatile Administrative Assistant with proven organizational skills. Excellent communication and people skills with extensive strategic planning capabilities. Extensive background in security. Implement and oversee the security operation; supervise security officers. Assist with the functions of physical and personal security and safety measures of members, patients, staff, and visitors. Protects staff and property from theft or damage, or persons from hazards or interference, including the potential for violence in the workplace. Makes periodic tours to check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may enforce regulations pertaining to personnel, visitors, and premises. Great ability to rewrite, design post orders on the guidelines of clients policies and procedures to assure all security officers are compliant. Skilled in access control systems. Spent time on software like Avigilon, Milestone, Velocity, Luxriot, Verint. Worked with Simens (SiPass) and Lenel software, able to build workgroups, create time schedules. Using predefined reports option to run audit trail reports. Proficient at adding, deleting, or changing access privilege's. Have also gained the knowledge of operating a fire panel. Disabling and enabling points, can relay the troubles, and alarm information clearly and correctly. Authorized to work in the US for any employer

Work Experience

Security Operations Supervisor

Advantage Security Inc/Tabor Center

December 2021 to Present

Schedule and confirm shifts. Inspect officers for compliance in uniforms and correct site specific equipment. Delegate policy of this site for every officer. Patrol the premises, inspect and report changes and condition to property and implement work tickets in Building Engines application. Verify given access. Create, replace or remove access as well as create change or remove time schedules for mag lock systems. Create change the access on badge readers. Write reports of observation and details about shifts. Provide customer service in an administrative role as well as one on one. Keep an audit of keys and badges and a daily activities. Monitor CCTV cameras on various security camera systems. Monitor the fire command center fire panels acknowledge troubles kept building engineers aware of certain troubles or priority alarms. Can disable points, put in safe mode disabling bypass on fire panels. Communicate with the Monitoring Center to put zones or whole building on test while conducting testing sprinkler systems, fire alarms and strobes. Make announcements on PA to evacuate the building for a fire alarm, and to announce testing of the systems. Communicate with relieving officers of important pass down information. Monitor mechanical and electrical rooms, IT closets to make sure temperature were cool to keep infrastructure running smoothly, check for leaks, and to ensure doors were secure. Train officers on basic security to the security systems, fire panels fire alarms, dress code and over all work ethics Site Supervisor

ALLIED UNIVERSAL/Dish Network/Charles Schwab/ Aloft August 2020 to December 2021

Using Winteam application on a laptop assigned to me, I kept a schedule for every shift for every security officer I supervised at Dish Network. Inspect officers for compliance uniforms and correct site specific equipment. Delegated policy of each site for every officer. Patrol the premises, inspect and report changes and condition of property to management. Kept audit of keys and equipment. Communicated with relieving officers the activities of the day pass down. Monitored mechanical and electrical rooms, IT closets to make sure temperature were cool to keep infrastructure running smoothly, check for leaks, and to ensure doors were secure. Train officers on basic security to the security systems, fire panels fire alarms, dress code and over all work ethics.

Then I was Site Supervisor at the Aloft Hotels Allied Universal has the Denver contracts in 2021. The Centers for Disease Control and Prevention set in motion to separate homeless to try to control the spread of COVID-19. As Site Supervisor of a security team, I scheduled my officers shifts and times. Kept record of compliance and policy through Helius application. I drew out a floor plan of this site to set NFC tags to record and keep track of time, location and report anything of significance. The information was shareable in the dashboard to management and Allied Universal. Patrols were hourly and recorded by daily activities report and Helius. The contract ended. I then became a Security Operations Center officer and patrol for Charles Schwab. Charles Schwab's properties are monitored on several CCTVS. Charles Schwab is a worldwide company. Security at this site is incharge of monitoring weather conditions, all alarm systems, badging history, access control and to keep consistent communication with the other SOC headquarters to keep properties running safely. On the physical site in Aurora CO I Patrol three huge garages, inspect MDT, MPOE, IT infrastructure, electrical rooms for damage, temperature or leaks. Everything is reported and recorded on a daily activities report in the Security Operations Center. I would also act as a security Operations Center officer and run the SOC Security Operations Center Officer

ALLIED UNIVERSAL/HSS/Denver Water

December 2016 to December 2021

Hired on as armed security. Was given the opportunity to be a Quality Control Rover Inspection Officer for two months inspected properties of Denver Water, condition, potential access points along perimeter. Spent both Hss and Allied Universals contracts as the Security Operations Center officer. This was the headquarters for Denver Water. Denver Water properties are covered with CCTVS cameras. Monitoring those was constant. All Denver Water properties reported important information damage, deliveries, Police or Fire Department on site visitors on day to day list. SOC operator will then put all the information into the computer, send work order tickets, maintain daily activities reports send corresponding emails with reporting information and incident reports. SOC operator is to delicate what action is needed to take place and the knowledge of the correct person to contact for the property issues. Access control was badge reader only. That included the properties of Denver Water. Visitors could do business in main building for certain customer service. Everyone else had to verified. No contractors, construction personnel or unknown individuals would be allowed on any sites unless permitted by list sent from management. Patrols were every hour by foot and security vehicles that were supplied by Denver Water. Operation Coordinator

Salvation Army

September 2020 to December 2020

I was there for guidance and support. In pursuing a better solution and situation in the mission asked of Salvation Army through the CDC to separate the homeless community during the beginning of COVID. Assist, and support the homeless with their needs including providing food that we delivered ourselves. Organized clothing racks for people to chose from. Helped moved, clean and set up rooms for people while they waited for housing. Directed them to the correct personal for medical and mental needs. Education

High school diploma or GED

Skills

• Enter data into computer programs.

• Operate a 10-key adding machine.

• File documents.

• Operate C.C.T.V. Knowledge of the following computer programs

• MicroSoft excel.

• MicroSoft Word.

• Skype.

• Zoom.

• Web Authenticator.

• CCTV

• Microsoft Outlook

• QuickBooks

• Security

• Surveillance

• Typing

• Quality Assurance

• Microsoft Powerpoint

• Microsoft Excel

• Data entry

• Warehouse experience

• Multi-line phone systems

• English

• Microsoft Word

• Microsoft Office

• Inventory control

• Office experience

• Customer service

• Driving

• Transportation

• Supervising experience

• Phone Etiquette

• Clerical Experience

• Administrative Experience

• First aid

• Dispatching

• Bookkeeping

• Management

• Hand tools

• Power tools

• Computer skills

• Windows

• Route driving

• Data collection

• Word processing

• Data collection

• Manual transmission

• Delivery Driver Experience

• Quality Inspection

• Leadership

• SIEM (2 years)

• Microsoft Excel (4 years)

• Communication skills

• CPR

• Report writing

Certifications and Licenses

Transportation

First Aid Certification

CPR Certification

Guard Card

Additional Information

Delivery Driver

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