Charvitha

Salesforce Admin/ Developer

Email: ad2f5p@r.postjobfree.com

Phone: 469-***-****

Summary

●6+ years of professional IT experience as Salesforce CRM Administrator.

●Experience with Salesforce Configuration, Security, Change Management, Risk Management, Deployment and monitoring.

●Strong knowledge and working experience in Software Development Life Cycle (SDLC) methodologies such as Agile, Scrum and Waterfall model.

●Experience working with Service Cloud. Experience working with all levels of personnel in client organization.

●Extensive working experience on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads and Campaigns.

●Expertise in designing of custom objects, custom fields, role based page layouts, custom Tabs, design of Visualforce Pages, Snapshots, Apex Classes, Controllers & Triggers, Validation Rules, Pick Lists, Record Types, Process builder and various other components as per the client and application requirements.

●Experienced in Data Migration from third party applications into Salesforce using Apex Data Loader.

●Extensive experience in working with Profiles, Creating Roles, Permission Sets, Org-Wide default, Sharing rules, Work Flows, Approval Workflow, Workflow Alerts & Actions, Custom reports, dashboards

●Good working experience with Eclipse IDE environment for writing Business logic in Apex Programming Language.

●Strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills in the technology arena.

●Was highly appreciated by various Directors, Sr. Managers, Managers and other team members for my dedication and hard work.

●Experience working with salesforce.com sandbox and production environments.

●Extensive experience in designing, creating and maintaining Salesforce.com.

●Worked on Workflow Rules, Approvals, Reports, Dashboards and Analytic snapshots.

●Worked on Administration setups like managing Users, Security Controls and Data Management.

●Extensive experience in designing, creating and maintaining all OOB features in Salesforce like Workflow Rules, Approval Process, Flows, Process Builders and Email Templates.

●Implemented and delivered projects under Agile Development Environment and Test-Driven Environments with large & small project teams.

●Experience in troubleshooting, tuning, and optimizing technical enterprise system

●Good Knowledge on using Salesforce.com Administration, Creating Roles, Profiles, Page Layouts, and Communities.

●Experience in installing, evaluating the AppExchange application under the salesforce.com platform.

●Proficient in working under Agile Development Environment.

Technical Skills

Salesforce Technologies

Apex Classes/ Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages, Apex Web Services, Apex Custom Controllers and Extension, Agile Methodology, Service Cloud Console, Workflow Approvals and Dashboards

Salesforce Tools

Integration Tools

Force.com Eclipse IDE Plug-in, Apex Data Loader, CARA

Languages

Java, JavaScript, SQL

Databases

Oracle, MS SQL Server, MYSQL

GUI and Tools

Eclipse, Force.com IDE, Apex Data Loader, GitLab

Operating Systems

Windows

Professional Experience

Client: Mckesson Aug 2023 – Present

Role: Salesforce Administrator

Description: This application used to collect the data from the host of hospitals and generate reports and used to collect information about doctors, patient’s cares. It makes insurance companies make more intelligent decisions about the market trends.

Responsibilities:

●Worked as a Lead Technical solution architect, salesforce administrator, salesforce integration consultant, salesforce Developer, Data Architect.

●Worked on Salesforce Lightning Components based on different business requirements.

●Worked closely with the Sales Team, Business Analysts and performed detailed Analysis of Business and Technical Requirements.

●Implemented Process Builders and Flows to automate actions in salesforce.

●Designed the solution by customizing various Standard Objects of Salesforce.com.

●Work with Sales Teams to understand the Business Process to gather requirements for the Salesforce Customization.

●Created pick lists, dependent picklists, and validation formula fields to the custom objects.

●Created custom fields, field dependencies, tabs, applications, home page components.

●Used Standard and Custom Controllers while creating Visualforce pages that meet the requirements of the end user.

●Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.

●Developed Custom Applications like writing Apex Classes and Triggers and linking them to manage the Workflows developed in the system.

●Built Rest API integration to a third-party system to pull the customer information on near real time.

●Managed Cases, Communities as a part of Salesforce Service Cloud.

●Created workflows and approval processes for Standard and Custom objects.

●Created Data Architecture in salesforce, relationships between objects and data mining.

●Mass delete/transfer records using Data Management.

●Involved in getting Customer requirements from business user teams spread over Sales, Marketing and Customer service.

●Provided the training to the internal business users to use the application & develop their own Custom Reports.

●Involved in CRM processes like Design, development, planning, testing and integration of Salesforce Cloud services, data and accounts.

●Integrate Apex with External services by making callouts that use SOAP and REST.

Client: Verizon Oct 2021 – Dec 2022

Role: Salesforce Admin/ Developer

Description: Verizon is a consumer goods company which manufactures health and hygiene products. We worked on creating salesforce architecture for their inventory and products and developed multiple integrations points for data transfer in real time.

Responsibilities:

●Responsible for development and support of Service Cloud for approx. 10,000 active user accounts in Salesforce

●Installed and configured third-party and AppExchange integrations such as Docusign, Netskope, Thru File Management & Data Exchange for Salesforce,Sprinklr

●Developed various Profiles, Roles based on Organization role hierarchy, implemented Record-Level and Field-Level security and configured their sharing settings. Also involved in development of Custom Objects, Page layouts, Tabs, Components, Triggers, Classes, Visualforce Pages, Workflows, Record Types, Reports and Dashboards.

●Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

●Developed, Customized User interface in Salesforce.com using Visualforce, Apex controllers, Force.com IDE.

●Designed various types of Email templates for auto response to customers.

●Used Data Loader for insert, update, and bulk import or export of data from Salesforce Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

●Managed ongoing support requests and administrative needs of users.

●Responsible for managing user permissions and security profiles.

●Responsible for deployment of packages, custom objects from Dev instance to SIT, UAT, PreProd/Mock and production instance.

●Validating package in Lower environment, Production & working with Developer to fix if there is any error.

●Test coverage runs in Production and does deployment on the release day. Also involved in preparation of reports for management to review on a weekly basis.

●Experience working with the developers on day-to-day basis to fix the errors that may arise during deployments and helps team to deploy release package in various Environment

●Troubleshooting issues and Helping users via Email/Call/Screen Sharing.

●Experience working with Salesforce support team on cases and experience working with all different team members/developers on issue resolutions.

Client: CalSoft Info, India Aug 2020 - Sep 2021

Role: Salesforce Developer/Administrator

Description: CalSoft focuses on changing the primary care delivery model to drastically improve results and lower costs. Through the vision of the autonomous pharmacy, a combination of automation, intelligence, and expert services, powered by a cloud data platform, It supports more efficient ways to manage medications in all care settings.

Responsibilities:

●Developed Lightning Component Framework and built Lightning component using aura framework.

●Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.

●Worked on Salesforce Lightning Components based on different business requirements.

●Upgraded from Legacy environment (Salesforce Classic) to Salesforce Lightning.

●Created Dashboard and Reports for the business users with respect to the requirements.

●Developed Visualforce Pages using different components and using HTML5, CSS3.

●Strong experience in deploying Salesforce components across various sandbox and production instances using Change Sets.

●Worked on creating Test Classes for the Custom codes in the system and deployed it to the Production to satisfy code coverage.

●Involved in creating Workflow rules according to the business criteria and built VisualForce Email templates and Field updates for sending Email Notifications to the internal users..

●Worked on building Lightning Components by applying SLDS (Salesforce Lightning Design System) and embedding these components in Visualforce pages.

●Created various Reports (Summary reports, Matrix reports, pie charts, Dashboards, and Graphics).

●Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in Lightning experience.

●Developed Apex Classes, Controller Classes & Apex Triggers for various functional needs in the application.

●Skilled in understanding and implementing the new salesforce Lightning Experience.

●Implemented Salesforce Lightning Components for a small set of users for customizing reports and dashboards.

●Defined objects and field level security for different objects.

●Worked on Community cloud to connect with customers and employees with each other.

●Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions.

●Worked on converting Salesforce classic VF pages into Lighting using Lightning components and Lightning App builder.

●Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.

●Designed Workflow rules, Approval process and its associated actions like time triggered tasks, email alerts, field updates to implement the business logic.

●Involved in writing triggers to process incoming service e-mail requests from customers to automatically create new case records.

●Implemented visual force pages with custom controller, standard controller, controller extension.

●Involved in end to end QA and UAT testing and validation of CPQ including Products, Pricing, quoting etc.

●Experience in moving code across various sandboxes using Change Sets.

●Involved in Data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.

●Managed UAT live support and production fixes.

●Developed different Visualforce Pages to suit the needs of the application using different Visualforce components.

Client: Global Conquer, India Apr 2019 – Jul 2020

Role: Salesforce Admin/Developer

Description: It’s a deployment of source control capabilities to live environments, including maintaining source and data branches in version control, and debugging issues related to deployment.

Responsibilities:

●Created various summary, matrix, tabular and dashboards reports as per business requirements.

●Manage ongoing support requests and administrative needs of users. Provided support to over 8500 standard Salesforce users worldwide and act as a lead to the primary contact team for end-user support.

●Maintain and customize Salesforce.com scopes for standard objects like accounts, contacts, opportunity, Products and custom objects, object relationships etc., to support vital business functions.

●Work with business super users to configure and manage complex user accessibility settings using Territories, Permission sets, Sharing Rule, Queue, Groups, FLS etc. to ensure system security.

●Creates Workflow, Triggers and also uses Process Builder and Flows to atomize and meet business needs.

●Monitor team’s adoption rates and respond as needed providing them with training sessions, communication and documentation as needed.

●Analyze current processes and make recommendations for enhancements as an initiative to continual improvement.

●Keep up-to-date on technology trends, developments & best practices to meet the constantly ever changing environment in which clients demand could change anytime.

●Implemented Web to Case, Email to Case functionalities to provide better customer support to the customers.

●Foster and maintain good relationships with customers and IT internal team members to meet expected service levels.

●Developed custom objects, fields, developing custom reports, dashboards, Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.

●Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.

●Created the workflows for automated lead routing, lead escalation and email alerts.

●Designed & modified Approval processes and created Approval steps which used email alerts and field updates.

●Managed security, users, roles, profiles, groups, queues, sharing rules and other setup options as per organization policy.

●Performed day-to-day administrative tasks and addressing production support issues like unlocking/ resetting passwords, modifying data, and creating ad hoc reports.

●Implemented Web to Case, Email to Case functionalities to provide better customer support to the customers.

●Designed various types of Email templates for auto response to customers.

Client: IntegraIT, India

Role: Salesforce Admin Jan 2017 - Mar 2019

Description: It's a television network, and flagship shopping channel specializing in televised home shopping. It provides easy and simple access to customer accounts data. It enriches the customer data and goals and suggests best suitable plans to meet customer goals and help business grow.

Responsibilities:

●Customized standard salesforce objects like opportunity, contact, accounts, products, price books, case management, solutions

●Created pick lists, dependent picklists, lookup relationships, record types, formula fields.

●Worked on Email handling requirements for assigning the leads to Agents.

●Worked on Apex Classes

●Created custom Profiles, Roles, and Public groups to restrict the data access to the unwanted internal users depending on their job responsibilities.

●Implemented Formula fields, Validation Rules, Workflow Rules, and Workflow Approvals.

●Developed Reports and Dashboards, validation rules, formula fields for the application.

●Used Data Loader for insert, update, and bulk import or export of data from Salesforce Objects.

●Used it to read, extract, and load data from comma separated values (CSV) files.

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