DEBRA CHRYSTAL

CUSTOMER SERVICE/SUPPORT

PROFILE

Highly motivated Customer Service Representative with 5+ years of experience providing excellent customer service and support. Proven track record of resolving customer complaints and increasing customer satisfaction.

Possesses excellent communication, problem-solving, and organizational skills, as well as an aptitude for quickly learning new technologies.

Able to provide solutions to identified problems.

Always exceeds KPIs including setting targets (the desired level of performance) and tracking progress against those targets.

Proficient & able to effectively work with MS Office (Word/Excel/Teams/Outlook)

CONTACT

PHONE:

916-***-****

EMAIL:

ad2f5l@r.postjobfree.com

EDUCATION

University of Iowa

Bachelor of Science

EDUCATION

University of Iowa

Bachelor of Science

WORK EXPERIENCE

TellerRock – Developer

Designed and developed internet portfolio. Duties included requirements development, end-to-end test, and system launch. Analyzed and translated functional requirements to create and execute test cases for business initiatives.

Tibet Charity – Social Media, Monitor, Developer

Post launch application support. E-mail/chat support. Customer response. Social media monitoring. Metrics collection. Performance monitoring. Gatekeeper for quality control, overseeing all content.

GSD – Social Media, Monitor, Developer

Post launch application support. E-mail and chat support. Customer response. Scripting. Social media monitoring. Metrics collection. Performance monitoring. Email marketing.

Vaso Shelter – Social Media, Monitor, Developer

Post launch application support. E-mail and chat support. Customer response. Scripting. Social media monitoring. Metrics collection. Performance monitoring.

UnitedHealth Group - Call Center Representative

50-70 calls per day from members for questions about Medicare, Group Medicare Advantage or specific coverage details. LOMA Learning - Certificate in Insurance Fundamentals.

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SKILLS

Communication, Active listening, Empathy, Patience, Problem-solving,

Product knowledge, Time management, Professional attitude, Strong multitasking skills, Self-motivated, ability to work remotely

ADAPTABILITY

Provided excellent customer service to over 500 customers daily, resolving inquiries and complaints quickly and efficiently

Developed customer service protocols, standards, and procedures to improve customer satisfaction and loyalty.

Built relationships with customers to ensure repeat business and positive reviews

Assisted in training to ensure consistent customer service standards

Contact this candidate