405-***-**** • **** W Platte Ave • Colorado Springs, CO 80904

Resume: Ronald Simpson 1

RONALD SIMPSON

ad2f5k@r.postjobfree.com

PROFESSIONAL SUMMARY

Instructional/Learning Experience Designer/Project Manager with more than 25 years of experience creating performance-focused materials designed to engage and motivate learners. I utilize the ADDIE training model to successfully design and develop solutions to educate the workforce, drive organizational performance, and ensure strict quality control over the learning materials developed. Expert level with authoring tools including Camtasia, Articulate Studio, Microsoft Office, and Audacity. Excellent verbal, written, and interpersonal communication skills.

SOFTWARE PROFICIENCIES

Microsoft Office

Microsoft Visio

Microsoft Publisher

Formatting Solutions Pro Information

Mapping

Adobe Photoshop

Adobe Acrobat

Adobe Captivate

Articulate 360

Articulate Engage

Articulate Presenter

Articulate Quizmaker

Articulate Storyline 360

Sony SoundForge

TechSmith SnagIt

TechSmith Camtasia

WebEx

Audacity

CERTIFICATIONS

Certified in Information Mapping from Formatting Solutions – 06/2006 Certified in Writing Better Assessment Questions from the Association for Talent Development – 02/2015 Certified in Performance Consulting from Langevin Learning Services – 06/2015 PRIMARY SKILLS

Instructional Design/Curriculum Development Evaluation and Measurement Project and Program Management

eLearning Development

Video Production/Editing/Voiceover

Virtual Learning and Classroom Support

WORK EXAMPLES

https://360.articulate.com/review/content/a263886c-ff3c-4297-a8f4-852d30a2a8c8/review - Nuclear Medicine Lesson https://360.articulate.com/review/content/8a4b0edc-184f-4885-bf08-2714825ae335/review - Moderate Sedation https://360.articulate.com/review/content/dd7c87e3-ebf2-4f48-9043-58cb964160b3/review - OrgChart Now https://www.dropbox.com/sh/ic332nbeqktp1e3/AADE4w2PGUTngE8x9ZczztCqa?dl=0 – Writing Samples WORK HISTORY

Instructional Designer Contractor, Infotree Global Solutions, (VMware) – February 2023-May 2023

• Created and implemented learning modules designed to meet the requirements of the Learning Programs team.

• Using PowerPoint, Adobe Acrobat, and Articulate Rise, I updated courses for specific solutions that support the Learning Programs Team.

• Updated existing materials to meet VMWare standards. Instructional Designer Contractor, 365 Dynamic IT (Lam Research Corporation) – September 2022-December 2022

• Created and implemented learning modules designed to meet the requirements of the engineering department.

• Using PowerPoint, Adobe Acrobat, SnagIt, and Articulate Storyline, I developed eLearning courses for specific software solutions that support the engineering functions of Lam Research.

• Using Microsoft PowerPoint, I designed, developed, and implemented storyboards and procedures to meet business objectives.

Learning Experience Designer II, Celebrity Home Loans, LLC – May 2021-March 2022

• Applied ADDIE model to design, develop, and implement eLearning and Word-based learning materials for all employees.

• Created and implemented learning modules designed to meet the requirements of annual compliance initiatives, required by all employees.

• Using Articulate Suite, Audacity, PowerPoint, Adobe Acrobat, SnagIt, and Camtasia, I developed eLearning courses for specific software solutions that support the home mortgage industry, such as OrgChart Now, DOMO, Vendor Management

(Ncontracts), Concur, and more in optimizing the execution of work requests.

• Using Microsoft PowerPoint, I designed, developed, and implemented online presentations for the Learning and Development team, to demonstrate new software products and procedures to meet business objectives.

Learning Experience Designer Sr / Instructional Designer, Anthem, Inc. – Sep 2014-Oct 2019

• Applied ADDIE model to design, develop, and implement instructor-led training, eLearning, and blended learning solutions for Enrollment and Billing (E&B) and Sales Operations. Enabled the E&B area to optimize their processes to maximize the customer experience.

• Using Articulate Suite, Audacity, PowerPoint, Adobe Captivate, Adobe Acrobat, SnagIt, and Camtasia, I developed eLearning courses for web-based tools to support Sales agents in optimizing the execution of customer service requests.

• Using Articulate Quizmaker, I designed and developed online evaluations for the Sales organization and implemented evaluation methods and templates based on the Kirkpatrick model to assess training effectiveness and efficiency of learning solutions against organizational learning, performance, and business objectives.

Instructional Designer I Contractor, Computer Enterprises, Inc. (Anthem/WellPoint) – Nov 2013-Sep 2014

• Applied the ADDIE model to design, develop, and implement instructor-led training and blended learning solutions for the Enrollment and Billing (E&B) area of Anthem. Enabled the E&B area to optimize their processes to maximize the customer experience.

• Using Microsoft Office. Adobe Acrobat, SnagIt, and Information Mapping techniques successfully implemented learning solutions and job aids to enable agents to take full advantage of their knowledge of Health Care Exchanges. Created effective soft skill training to empower agents to interact with customers more successfully.

Instructional Designer Contractor, Beacon Hill Technologies (Project Management Institute) – Aug 2013-Nov 2013

• Applied the ADDIE model to develop remote training courses for volunteers to successfully operate Project Management Institute chapters in partnership with PMI chapter leaders.

• Utilized Visio and PowerPoint to partner with the development team and create scenario-based training to guide mid- to late-level Project Managers in Procurement Management to troubleshoot and resolve technical problems. Created Visio-based performance support tools to guide representatives to follow the new processes.

• Designed interesting and relevant activities, entertainingly presented needed information, and created thought-provoking, scenario-based courses.

Instructional Systems Designer, Sisters of Mercy Health System – Mar 2011-Apr 2013

• Specializing in eLearning for various clinical departments, I created e-learning for company-wide initiatives, affecting all 38,000+ employees, and annual refresher training on policies and procedures. From our instructional design group, I was selected specifically to develop training and supporting materials for several corporation-wide initiatives. I also wrote the LMS upload procedures and other team guidelines using Information Mapping.

• Utilized Articulate Suite, Microsoft Office, Adobe Acrobat, Captivate, SnagIt, and Audacity to create online and instructor- led courses to enable medical professionals and support personnel to care for patients effectively and compassionately.

• Developed interactive exercises, online quizzes, and assessments to enhance the training materials and ensure the effectiveness and validity of the learning solutions.

• Partnered with the training team, nurses, administrators, and other stakeholders to create a procedural training curriculum, including audio scripts and storyboards. Worked with talent and led production and post-production.

• Project manager for learning materials development and informational sessions of the Mercy Signature Service initiative involving all Mercy employees.

Instructional Systems Designer II, Dynamics Research Corporation, Inc. – Nov 2008-Mar 2011 Resume: Ronald Simpson 3

Utilized Microsoft Office, Information Mapping, Adobe Acrobat, and a proprietary eLearning development tool to create online training and instructor-led courses for a variety of topics that included organic pest eradication (USDA), specific critical job functions

(Homeland Security), proper airplane maintenance and usage (the Royal Saudi Air Force), and precise CBRNE (Chemical, Biological, Radiological, Nuclear, and Explosive) materials handling and usage (US Army). The resulting learning products included detailed process instructions that enabled learners to perform their duties more effectively and safely.

Instructional Systems Designer II Contractor, NCI Information Systems, Inc. (Karta Technologies) – Apr 2008-Oct 2008

• Working as part of a special team of selected instructional designers developing instructor-led training for a major telecommunications company, our team was tasked with creating new materials and revising existing ones to make them more relevant and interesting.

• Applied the ADDIE model to training courses to enable senior-level financial managers to effectively perform higher and lower-level duties.

• Utilized Microsoft Office Adobe Acrobat and Information Mapping, created new materials, and revised existing ones to make them more pertinent and interesting. This allowed the company to better serve its business clients by ensuring continuity and relevance.

Instructional Systems Designer II / Project Manager, AOL LLC – Jun 2004-Dec 2007

• Utilized Articulate Suite, Microsoft Office, Captivate, Adobe Acrobat, SnagIt, and Audacity to create online and instructor-led courses to enable call center support personnel to effectively perform their duties while encouraging members to keep

(Retention) and enhance (Features and Premium Services) their memberships. Developed interactive exercises, technical procedures, online quizzes, and assessments to enhance the training materials and ensure the effectiveness and validity of the learning solutions.

• Project manager for the learning development materials for the AOL Advantage program.

• Piloted a new 4-week curriculum at a partner site revising and enhancing materials daily depending on feedback and surveys. Utilized Microsoft Office and Articulate Suite, working with sales and management personnel, to create a company-wide initiative to increase customer satisfaction by demonstrating the value of an AOL membership.

Technical Writer, BancFirst – Jul 2003-May 2004

Utilized Microsoft Office, SnagIt, and Adobe Acrobat to create and update banking guidelines and regulations for Operations Standards personnel at over 40 branches.

Instructional Systems Designer Contractor, Information Experts (America Online) – May 2003-Jun 2003 Utilized Microsoft Office and Information Mapping to create online and instructor-led courses to enable AOL’s call center support personnel to effectively perform their duties while encouraging members to retain their memberships. Developed interactive exercises, technical procedures, online quizzes, and assessments to enhance the training materials and ensure the effectiveness and validity of the learning solutions.

Technical Writer Contractor, Novosad Hayes Associates (Oklahoma Department of Veteran Affairs) – Sep 2002-Feb 2003 Utilized Microsoft Office to document software systems as they were developed and to test them when development was complete while leading other members of the technical writing team. EDUCATION

Bachelor of Science: Oklahoma State University, Stillwater, Oklahoma Major: Management Science & Computer Systems

Concentration: Management, Computer Science, Marketing GPA: GPA: 3.4/4.0 (3.6/4.0 major)

Activities/Honors: Phi Eta Sigma Honor Society, Dean's and President's Honor Rolls, Outstanding Young Man of America, University Chorale, Homecoming Chairman

ONLINE CV

https://www.linkedin.com/in/ronaldksimpson/

https://my.indeed.com/p/ronalds-nmm7nhy

https://my.recruit.net/ron_simpson

Resume: Ronald Simpson 4

SKILLS LIST

ADDIE,

eLearning,

Microsoft Office Suite,

Visio,

Articulate 360,

Articulate Quizmaker,

Adobe Acrobat,

SnagIt,

Camtasia,

Instructional Design,

Instructor-led Training,

Instructional Systems,

Blended Learning Solutions,

Sales Operations,

Customer Experience,

Adobe Captivate,

Customer Service,

Soft Skill Training,

Project Management,

eLearning,

Policies And Procedures,

Information Systems,

Telecommunications,

Call Center,

Sales and Management,

Customer Satisfaction,

Technical Writing,

Quality Control,

Interpersonal Communication Skills,

Curriculum Development,

Program Management,

Video Production,

Virtual Learning,

Voiceover recordings

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