Jean L. Proctor

**** ***** *****

Temple Hills, Maryland 20748

240-***-****

ad2f35@r.postjobfree.com

AREAS OF EXPERTISE

Customer Service Management, Complaint Handling & Resolution, Retail Operations Management, Customer Satisfaction Enhancement, Conduct Interviews, Teambuilding & Training, 10+ years Supervisory Skills, and Front-End Supervision Sales & Margin Improvement.

PROFESSIONAL EXPERIENCE

EVENT NETWORK-Washington DC, 05/2019-04/2020

Assistant Director

Work with the Director and other museum staff to assess museum practices relative to accreditation and professional standards. Propose, plan, and implement changes to improve practices

Manage and develop staff, students and volunteers in the daily operations and administrative functions of the museum.

Collect, assess, and report information to evaluate activities, programs and practices.

Assists the Gift shop manager in providing adequate part-time and volunteer staffing of the Museum by supervising the hiring, training, work scheduling, and work performance of employees; and through a well-executed training program, close supervision, and, when necessary, on-call during non-office hour time.

Direct oversight and supervision of receiving operations, inventory and shipping and handling.

Managed Payroll and Scheduling of all employees

Provide customer service to attending customers, answer the phone, respond to emails, and address all complaints

KMART – Oxon Hill, MD, 07/02 to 01/2019

Front-End Manager

Previous Positions: Cash Office Associate, Personal Assistant to Human Resources Manager

Promoted to manager position to recruit, train and supervise 25+ cashiers and customer service desk supervisors. Manage front-end operations to ensure friendly and efficient transactions at checkout. Help the customers with their demands, suggestions, and complaints. Assist store manager to accomplish sales targets Distribute day-by day tasks and goals to employees. Implement different sales force techniques to increase sales. Help retail sales staff achieve sales target. Manages customer service desk and complete front-end of store Greeting customers and completing sales transactions. Operate cash register and received payments. Promotes the use of our credit card, smart plans, why not lease it program and add-on sales. Ensures that Money Order, Western Union reports are run at the end of the day and turned into the cash office. Additionally, from time to time answering the phones and transferring them to the correct departments, supervising the cashiers as they ring up customers, needing voids and overrides.

WARDS -- Landover, MD, 01/1993 to 08/2000

Customer Service Lead

Help customers with demands, suggestions, and complaints, filing store records and documentation, Mangers phone directory and, Handling ordering of manifest

CHILDERN’S PLACE – Hyattsville, MD, 10/1990 to 01/1993

Teacher’s Aide

Assisted teacher in class room activities such as reading, writing and basic communication skills, Assisted teacher with daily lesson plans and class trips

EDUCATION

High School Diploma – June 1988

Fairmont Heights High School, Fairmont Heights, MD

Recommendation Available upon Request

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