Customer Service
Resume:
Icealin Pearson
Hinesville, GA *****
***********@*****.***
A savant individual seeking to ascertain a career in a customer service, education, medical or sports related field to work with other scholarly individuals. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Sports Trainer
Independent Self Employment - Denver, CO
May 2020 to Present
• Planning of practice
• Development of individual and group training programs
• Maintaining and storing athletic equipment
• Enforcing discipline rules to ensure a safe environment
• Knowledge of U.S. postsecondary education
• Create and implement soldier development programs
• Provide career guidance
V-THP
Core Government Services Corporation - Hinesville, GA June 2022 to July 2023
• Responsible for the daily opening, set-up, functionality, audio/video prep of AAR, and MAARC site close- down
• Set up and operated the radio, video, audio, and lighting equipment used to enhance After Action Reviews
• Set up monitors, computers, video connections, and network cables
• Assembled microphones, mixed sound switchboards, coordinated graphics, operated spotlights if required, managed video recordings, and provided technical support
• Responsible for daily equipment checks and reporting any audio/visual maintenance and sustainment issues
• Manipulated audio, video, and presentation files Customer Service Representative
Denver Broncos - Denver, CO
August 2019 to March 2020
• Managed customer accounts
• Greeted customers
• Handled reservations
• Resolved customer issues
• Answered inbound calls
• Collected and documented orders
• Responded to inquiries and issues
Front Desk
5 Points Dental - Denver, CO
December 2018 to December 2019
• Followed internal office protocols and procedures to ensure office efficiency
• Promptly responded to patients’ needs
• Greeted and served all patients as they arrived
• Assisted in maintaining the dental clinic’s budget
• Motivated office personnel to serve patients
• Daily processing of insurance and secondary insurance claims
• Assisted patients with applying for credit and other financial assistance
• Provided the Dentist with administrative and practical support when asked Member Services Representative
Planet Fitness - Savannah, GA
July 2017 to July 2018
• Greeted members and guests, providing exceptional customer service and did best to make members feel comfortable and welcomed
• Answered phones in a friendly manner and assisted callers with a variety of questions
• Checked members in, provided tours and signed up new members, logged amenities and communicated updates and events to members and guests
• Responded to member questions and concerns in a timely and professional manner
• Conducted beverage or merchandise purchases on the point of sale system
• Utilized POS system to assist with new membership cards, change of address and billing or payment questions.
• Went above and beyond to keep the front desk area and lobby clean and orderly
• Performed regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights
• Regularly cleaned all exercise equipment and tanning beds
• Regularly cleaned restroom and wet area cleaning and stocking Accounting Clerk
Toyota - Fairbanks, AK
January 2015 to October 2015
• Processed vehicle trades between stores
• Ordered supplies
• DMV processing for all vehicles sold
• Special projects as assigned
• Other duties as assigned
Intern
National Wheelchair Basketball Association - Colorado Springs, CO September 2011 to November 2011
• Assisted Program Coordinator plan, implement and manage NWBA programs and events
• Assisted Program Coordinator in managing identified areas and projects assigned by the NWBA Executive Director
• Assisted in monitoring and tracking progress, established by the NWBA, U.S. Paralympics and other partners, such as training grants and athlete specific training/competition plans
• Conducted projects identified by the Executive Director and Program Coordinator
• Assisted in the upkeep of the NWBA website and social media sites
• Managed online team registration, registration databases and registration payments
• Assisted in creating the NWBA team directory and NWBA rulebook Customer Service Representative
Mercury Insurance Group - San Antonio, TX
October 2004 to August 2005
• Answered incoming calls in a timely manner
• Assisted callers in filing both automobile and homeowners claims
• Provided automobile insurance quotes to prospective customers
• Followed company procedures when faced with irate customers Office Automation Clerk
Randolph AFB - San Antonio, TX
June 2003 to September 2003
• Directed incoming calls and visitors to appropriate department
• Use of MS Word, Excel and PowerPoint to produce correspondence
• Disposed of and updated files as needed
Office Automation Clerk
Brooks AFB - San Antonio, TX
June 2001 to August 2002
• Worked in Commander's Action Group
• Performed general office duties such as answering phones, filing
• Used various computer programs including MS Word, MS Excel and MS PowerPoint.
• Worked closely with Protocol office for preparation for visits of Distinguished Visitors such as the Mayor and Congressmen.
Education
Bachelor's in Kinesiology with a concentration in Sport Management Grambling State University - Grambling, LA
Skills
• Excel (10+ years)
• Legal Liability (5 years)
• Marketing (3 years)
• PowerPoint (10+ years)
• Word (10+ years)
• CSR (10+ years)
• Customer Service (10+ years)
• Call Center (7 years)
• Customer Care (10+ years)
• Customer Support
• Medicaid
• Front Desk
• Front Office
• Guest Service
• Reception
• Events Management
• Event Planning
• Project Planning
• Team Management
• Budgeting
• Communication skills
• Adult education
• English
• Dealership experience
• Microsoft Powerpoint
• Microsoft Excel
• Windows
• Typing
• Microsoft Office
• Microsoft Word
• Computer literacy
• Quality Assurance
• Process Improvement
• Account Management
• Presentation Skills
• Databases
• Basic math
• Dental office experience
• Administrative experience
• Organizational skills
• Phone etiquette
• Sports coaching
Languages
• English - Expert
Assessments
Verbal communication — Proficient
May 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills: Marketing, event management, computer proficiency, group dynamics, legal liability knowledge, research, critical thinking, team building, leadership, fast and accurate learner. Proficient in Microsoft Excel, Word, & PowerPoint. Exemplary problem-solving skills with ability to identify problems and implement corrective processes. Strong communication, interpersonal, and presentation skills. An expert in cultivating positive relationships with clients and colleagues. Particularly adept at communicating with clarity and diplomacy to individuals from diverse cultural and organizational backgrounds.
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