Customer Service Representative

AKINSILE OLUWATOYIN M

**** ******* ***, ************, **. 46231

Mobile: 463-***-****. Email: **********.********@*****.***

PROFESSIONAL SUMMARY

Qualified Customer Service Representative with more than 6 years in fast-paced customer service and call center environments. Personable and professional under pressure. Patient and empathetic customer service representative with extensive background in conflict resolution and customer care. Desires a Customer Service Representative role in the Tourism industry to leverage my skills and commitment to delivering top-notch customer service.

SKILLS

Data Management

Microsoft Office

Self-Motivated

Strong Verbal Communication

Conflict Resolution

Organized

Active Listening

Positive Attitude

Teamwork

Telephone Etiquette

Attention to details.

Cultural sensitivity

Data Entry

Powerful Negotiator

Empathy

Problem-Solving

Time Management

WORK EXPERIENCE

Behavioral Health Associate

Resource Treatment Center 1404 S State Ave, Indianapolis, IN 46203 Jan 2022- May 2023

Demonstrated a sense of urgency related to the importance of patient safety and provided excellent customer services.

Ensured the well-being of patients and provided a positive, supportive and structured environment.

Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or in accordance with individualized supervision guidelines as needed.

Documented timely, accurate and appropriate clinical information in patient's medical record.

Assisted in providing a safe, secure and comfortable environment for patients, significant others and staff.

Interacted routinely with patients, observed behaviors and communicated significant observations to nursing staff.

Customer Service Representative

Lowes Companies Dec 2018 - Jan 2022

•Handled inbound and outbound calls.

•Resolved customer issues.

•Conducted crystal faxing.

•Processed sales/orders

•Ensured customer satisfaction and retention.

•Responded to client inquiries and provided solutions.

Customer Service Representative

Inmar April 2016 – Oct 2018

•Maintained detailed and accurate files and records.

•Worked efficiently and accurately in an atmosphere of frequent interruption.

•Received and responded to client requests and inquiries.

•Worked with the client to develop, refine, and maintain new processes per the client’s specifications.

Customer Service Representative

MTN Nigeria - Lekki, Lagos State Sep 2012 - June 2016

•Answered an average of 80 calls per day by addressing customer inquiries, solving problems, and providing new product information.

•Described products to customers and accurately explained details.

•Politely assisted customers in person and via telephone

•Answered product questions with up-to-date knowledge of sales and store promotions.

•Effectively communicated with and supported sales, marketing, and administrative teams on a daily basis

•Handled daily heavy flow of paperwork and cooperated with the accounting department on invoicing and shipping problems.

•Set up and explained new membership contracts.

EDUCATION

•B. Ed Guidance & Counselling

•CNA- Certified Nursing Assistance

REFERENCES

•Available on request

Contact this candidate