Student Accounts Office Staff

Jermaine Owens

** ******** ******, **** * Taunton, MA 02780

774-***-**** ********@*****.***

OBJECTIVE:

EXPERIENCE:

To obtain a position that allows me to utilize my skills and experience to their fullest extent.

WEBSTER BANK Taunton, MA

3/20---2/22

Universal Banker

●Assist customers with account openings and loan applications, including personal loans, home equity loans, home equity lines of credit, checking, savings, estate, safe deposit boxes, and CD accounts

●Performed teller services including deposits, withdrawals, funds transfers, bank checks, account closings, mortgage and line of credit payments, and wire transfers.

●Other duties included answering phones, communication with the compliance department, scanning and emailing documents to the legal department when needed, assisting the manager and assistant branch managers with special projects, and researching and posting mortgage rates.

METROPOLITAN COLLEGE OF NY New York, NY

6/18---2/19

Senior Student Accounts Representative

●Calculated student refunds and funding eligibility under the Federal Title IV refund policies

●Processed book advances for students in order to purchase books and supplies

●Produced invoices for third party agencies such as Dept. of Veterans Affairs and VESID in order to receive payment for student tuition

●Performed other duties including supervising the office staff when needed, tuition collection, reconciling daily cash transactions, and interaction with outside collection agencies

ASA COLLEGE Brooklyn, NY

1/03---8/17

Senior Student Accounts Officer

●Calculated student refunds and funding eligibility under the Federal Title IV refund policies

●Processed refund checks to students and transmitted refunds to loan lenders via EFT

●Managing, printing, mailing, and electronically submitting all 1098-T Tax

Forms via the IRS online FIRE System for all three campuses

●Produced invoices for third party agencies such as Dept. of Veterans Affairs and VESID in order to receive payment for student tuition

●Performed other duties including supervising the office staff when needed, tuition collection, posting tuition charges, reconciling daily cash transactions, processing payroll for college work study students, and interaction with outside collection agencies

References Will Be Furnished Upon Request

KATHARINE GIBBS SCHOOL New York, NY

7/98---1/02

Assistant Student Accounts Director

●Calculated all student refunds under the Pro Rata and Federal refund policies

●Processed all refund checks to students and loan lenders

●Acted as liaison between the Student Accounts department and other departments including Admissions, Academics, and Financial Aid ● Assisted the Controller with various month end projects

●Performed other duties including tuition collection, analyzing and maintaining the outstanding refund check report, tuition billing, reconciling daily cash transactions, supervising the office staff, wire transfers, and interaction with outside collection agencies

1/98---7/98

SKILLS:

MERRILL LYNCH New York, NY

Administrative Assistant

●Assisted three vice presidents and three Administrators with daily operations

●Performed various daily tasks such as answering phones, maintaining the

filing system, opening and distributing mail and faxes, and data entry

●NMLS Certification ● One Touch Software

●Powerlender Software ● Microsoft Office

●PowerFAIDS System Software ● Typing (100+ WPM)

References Will Be Furnished Upon Request

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