MARIA

MONTGOMERY

DESKTOP ANALYST

DETAILS

Decatur, United States

ad2f0x@r.postjobfree.com

404-***-****

PROFILE

Leveraging end-to-end Information Technology expertise to bring and deliver strategicIT solutions solution while enhancing operational efPciency.qrofessional SummaryInnovative and multi-talented IT professional accustomed to surpassing expectation in adeadline driven environment with a unikue blend of IT support and bacO-end banOingexpertise bringing the ability to deliver an innovative technical solution geared towardsproPtability in align with current marOet trend. Demonstrated history of success inimplementing new procedures and technologies to strengthen security posture,enhance operational efPciency, and control costs. Cn tracO to building true coreleadership and kuality team management within my sOill set. qossess an unwaveringcommitment to service, with the ability to build productive relationships, and wincomplete loyalty while maintaining the highest level of conPdentiality. NomfortableworOing in a fast-paced environment by documenting success in all assignedoperational tasOs. PROFESSIONAL EXPERIENCE

Desktop Support Analyst, Paradies Lagardere, Atlanta, GA VCEMBRM— 2022 • q—MSMVT

F Hacilitates training, support and guidance to Hield MU and Cutsourced ;elp DesO partners by ensuring development and distribution of documentation.

F VetworO monitoring via qaessler cloud-based hosted monitor F VetworO mappingj Drive mapping

F qlan and drive technical support proAects and create cross-functional systems development proAects. F qromptly assess, triage, and respond to escalated issues from lower-level support using ServiceVow. F Nl+D Banager z

F qerform conPgurations for BS CfPce licenses in BS 365 +dmin F Banage active users, teams and groups in +Yure +D Nonnect F Cnboarding and offboarding of employees in +D Banagerz F Banage and conPgure onboarding, deployments, and migrations in +Yure +D Nonnect F Banage device compliance, enrollment and conPguration using BS Mndpoint Banager +dmin IT Specialist, Freeman Mathis & Gary, LLP, Atlanta, GA B+W 2022 • VCEMBRM— 2022

F Installed, conPgured, and managed /indows Server features. F Installing new software and hardware components

F Diagnosed connectivity'data access issues.

F Bicrosoft Mndpoint Banager and BS +Yure

F UtiliYing SNNB to assist other departments in managing devices and applications. F —egularly kuerying the SNNB database to compare against the Service qrovider(s reports. F Cnboarding and offboarding via Vew User Horm )scriptJ, +ctive Directory, Bicrosoft 365 +dmin and Teams

+dmin

F —egularly updating the RCM to cater for new hardware and improving the process to deliver the resulting image in a shorter time frame.

F Crchestrating ofPce and worOstation setups

F Inventory audits, shipping ofPce ekuipment to all company locations when new users are onboarded. F +ssisting with networO administration tasOs

F Data storage security monitoring via /indows +dmin Nenter F +ddressing and resolving company technical issues via our Shareqoint ticOeting system Help Desk Support Technician, ProLogicITS, Riverdale, GA K+VU+—W 2022 • B+W 2022

F Installed, conPgured, and managed /indows Server features. F +ssisted In training new employees.

F Nreated and implemented streamline processes for efPcient distribution and inventory maintenance. F Installed D;Nq, DVS, Hile and Storage services, and +ctive Directory Donation services. F qrovides daily technical support for networO connectivity, peripheral ekuipment, hardware and software solutions and updates, and system maintenance.

F Deployed, maintained and operated numerous devices such as qNs, data proAectors, iqads, printers and laptops.

F Banaged multiple networOing protocols, updated group policies, installing routers and conPgured Iq addresses, as well as reimagining operating systems F qrovided technical training on hardware'software for new and existing users. Technical Business Analyst, Fiserv, Atlanta, GA

KULW 2021 • K+VU+—W 2022

F Troubleshoot, diagnose and resolve moderately complex functional technical and'or operational problems. F Interact and worO in partnership with client partners in building Onowledge on business analytics. F qrovide understanding of technical troubleshooting approaches, tools and technikues, and ability to anticipate, recogniYe, and resolve technical )hardware, software, application, browsers, Cperational systems or operationalJ problems, for building QR )Qnowledge RaseJ. F —esolved production issues, performed validation and testing via qower RI. F Mnsures successful and timely completion of assigned special proAects and rekuests. Help Desk Support Technician, ProLogicITS, Riverdale, GA DMNMBRM— 2020 • KULW 2021

F Installed, conPgured, and managed /indows Server features. F Installed D;Nq, DVS, Hile and Storage services, and +ctive Directory Donation services. F qrovides daily technical support for networO connectivity, peripheral ekuipment, hardware and software solutions and updates, and system maintenance.

F Deployed, maintained and operated numerous devices such as qNs, data proAectors, iqads, printers and laptops.

F Banaged multiple networOing protocols, updated group policies, installed routers and conPgured Iq addresses, as well as reimagining operating systems. F qrovided technical training on hardware'software for new and existing users. Level II POS Tech Specialist, NCR Corporation, Atlanta, GA

+q—IL 2019 • DMNMBRM— 2020

F Streamlined and processed credit'debit card reporting data for customer accounts to reduce vulnerability risO.

F Troubleshooting and providing technical assistance for BS— and MBE readers, i.e., Biura, Samsung

%uantum, BagTech )iCSJ

F Baintained excellent customer account Ple record ensuring a 100: uptime Leveraging Salesforce and in-house processing platform.

F Mstablished extensive procedures for reconciling monies to balance amounts due to merchant(s banO via Mxcel and qower RI.

F IdentiPed and enhanced processes for responding to inkuiries from internal and external clients. F Developed streamlined procedures that 88888decreased labor time and eliminated redundancies. F Troubleshot networO communication, qCS software 88888and hardware, and user account trouble calls both onsite and remotely.

F Banaged user accounts and settings

F Trained Staff on use of computer systems

PCI Compliance Specialist, Sysnet Global Technologies, Sandy Springs, GA HMR—U+—W 201G • +q—IL 2019

F Implemented and veriPed data integrity and accuracy through qNI DSS compliance procedure based on needs assessment.

F Nreated and maintained compliance data sheets for numerous customers. F Implemented marOeting strategies in team meetings which resulted in 12: growth of customer base. F Interacted with Sales in regard to customer satisfaction and procedure accuracy. F Mffectively communicated with franchises via phone, e-mail, and software updates to help them maximiYe their production efPciency to improve gross sales and net revenue. Client Service Technician, Priority Payment Systems, Alpharetta, GA

+U7UST 2014 • DMNMBRM— 201$

F Developed new customer relations through telephone contact and sales activity increasing customer service satisfaction.

F /orOed under strict deadlines and responded to service rekuests and emergency callouts. F Mxpressed appreciation for patronage, inviting and encouraging customer return visits. F —ecommended, selected and helped locate merchandise based on customer needs and desires. F Increased total monthly Pnancial sales over –50,000, exceeding goals consistently by engaging clients proactively and delivering professional, concierge service. EDUCATION

M.Sc. Business Administration and Management, Grand Canyon University, Pheonix, AZ KULW 2013 • KULW 2015

B.A: Fashion Merchandising and Design, Clark Atlanta University, Atlanta, GA

+U7UST 2005 • B+W 2011

College Prep Diploma, Columbia High School, Decatur, GA

+U7UST 2001 • B+W 2004

LINKS

LinOedIn

CORE HIGHLIGHTS

NompTI+ +z

iCS Support

q—T7 qaessler VetworOing

BS 365 +dministrator

qCS Technical Support

ELCCQUq'qivot Tables

ITIL'ITSB

SNNB

+D Banagerz +dmin Nloud NonPg

qNI DSS Nompliance

/indows CS )$ X 11J

NSE )NomputeriYed System EalidationJ NertiPed

Kira

ServiceVow ServiceVow

Salesforce

Hortinet EqV

qPM Root'Deployments

Qaseya

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