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Insurance Agent Product Owner

Location:
Jacksonville, FL
Posted:
January 04, 2024

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Resume:

Anthony Baah

571-***-****

SUMMARY

Mission oriented over 20 years IT specialist, over 10 years agile process professional and one year insurance agent with proven abilities and dedication to success.

Proven experience collaborating with clients, customers, product managers, designers, development teams and some other stakeholders to analyze problems and determining potential solutions.

Work in the capacity as a product owner leading and driving the end-to-end strategy and operational product roadmap.

Experience delivering excellent software on a value-driven, high-trust team.

Manage the product backlog, including prioritization, accuracy, shared understanding, value, and visibility.

Drive the value proposition, target customer segments, and business case to bring innovative and products to market for a product portfolio.

Lead backlog refinement sessions and drive solutions to completion.

Proven experience collaborating closely with dynamic teams on successful agile techniques such as user story development.

Work with teams for acceptance of product and refining and managing backlog of stories and issues.

Work with a growth mentality, eager to do their best work and build the best products possible.

Continuously prioritize backlog items to make the right call on what needs to be addressed in the current sprints.

Work with minimal supervision in a very dynamic and timeline sensitive work environment.

Experience using lean agile development framework, lean product development and system thinking.

Leadership and mentoring skills used for providing support and constructive performance feedback.

Strong knowledge of agile software development methodology, design techniques and principles.

Interpersonal, communication, verbal, presentation, organization, and time management skills.

Experience using Rally, Jira, Confluence and SharePoint.

Author of the following books:

(1)Agile Software Development, Incremental-based Work Benefits Developers and Customers

(2)Agile Quality Assurance, Deliver Quality Software –Providing Great Business Value

(3) Kanban, Achieving successful Transition and Implementation Results

EDUCATION

Doctorate: Information Systems Technology: University of Phoenix, Phoenix, AZ - 2010

MA: Human Resources Management, Marymount University: Arlington, VA – 1997

BS: Agronomy/Computer Science and Statistics – Trimiriazev Academy – Moscow –1989

SKILLS:

Hardware: HP-UX, HPC 10, Solaris, IBM MQSeries, IBM WebSphere; BEA WebLogic

Software: DOORS, Rhapsody, Requisite Pro, ClearCase, iTest, Selenium, Cucumber

Environments, Tools, and Languages: PVCS (Tracker), Version Manager, Dimensions, SQL, UML, XML, MS Office Professional, GitHub, Rally, Redmine, ServiceNow, SonarQube, Jenkins, Jira, Confluence, SharePoint.

Operating Systems: Windows XP, 10, UNIX.

Databases: Oracle, SQL Server, DB2

PROFESSIONAL EXPERIENCE:

SAIC Project (TADS) contract - US Air force - Bellevue, Nebraska

May 2021 - Present

Product Owner

Continuously execute product management processes, practices, with tools that are very efficient, flexible, consistent and allow for several processes of delivery.

Work collaboratively with design team to define new features and manage scope of projects.

Lead and participate in most of the Scrum events and activities.

Ensure agile development teams are clear about the features prioritized within the sprint.

Encourage and continuously motivate the development teams to build products to satisfy the customers’ delivery process.

Actively collaborate and support quality assurance team through hands on testing and release coordination

Define software release plans and scopes with the product manager and the development teams.

Manage the feature backlog for sprint and release planning from development start through QA management.

Define sprint goals and manage tracking with agile development teams.

Create bi-weekly sprint reports for management and technical team.

Uncover and facilitate resolution of risks and obstacles for the development teams.

Handle conversion of functional documents into use cases and user stories.

Participate in bug triage meetings and define priority level or resolution.

Provide judgement, recommend improvements and drive alignment across the entire organization.

ELIASSEN GROUP LLC - Fannie Mae (contract) - Technology Selection Process - Reston, VA

May 2020- May 2021

Agile Coach/ Scrum Master

As agile coach, scrum master supported, created and maintained agile product delivery process flows.

Ensured goals, scope, and product domain were understood by the project team.

Developed roadmap and adapted the product vision.

Worked with the development teams during backlog refinement.

Worked with the product manager to provide full project lifecycle estimates, financial planning and management.

Created user stories and acceptance criteria as needed in Jira.

Generated features or epics and linked user stories to them accordingly.

Elicited business requirements to generate use cases.

Actively participated in the program increment planning, reviews, demos, retrospectives and other agile related events.

Audited agile products according to privacy and policies of quality standards and provided reports of any discrepancies.

PLIANT SOLUTIONS /KARSUN LLC - DHS/FEMA Project - Washington DC

July 2019 – May 2020

Agile Coach/ Scrum Master

As agile coach and scrum master demonstrated the following characteristics: Growth Mindset, Self-Starter, Servant Leadership and Grit.

Supported agile delivery teams and Business Analysts in creating and continuously maintaining process flows.

Worked with the Product Manager to ensure alignment with the existing product roadmap.

Worked with product managers, business analysts, customers and other stakeholders to determine the requirements.

Developed and adapted the product vision.

Maintained backlog items and set priorities based on relative user value.

Reviewed operational objectives of business requirements by working with the businesspeople.

Generated user stories and maintained them in Jira.

Participated fully in user story working sessions week by week.

Analyzed business and software design requirements to generate user acceptance criteria that promoted agile best practices and quality user story development.

Audited agile software development process and products according to privacy and policies of quality standards, providing reports of any discrepancies, progress and corrective actions.

NTTDATA Federal Services, Inc. - DHS/OBIM Project - Roslyn, VA

Jan 2018 – July 2019

Scrum Master

Represented the voice of the customer in dynamic teams’ level.

Supported software development efforts applying scrum principles, practices, and theory.

Maintained and prioritized the product backlog to ensure that development teams have enough stories to work on.

Worked with product managers, business analysts, customers and other stakeholders to determine the requirements.

Ensured Agile teams understood the Kanban task board system and used it to manage product flow, visibility, and the work in progress limit.

Provided technical direction to agile teams and stakeholders as needed.

Elicited operational objectives of business requirements by working with the businesspeople in the field.

Worked with the development teams to generate user stories, acceptance criteria and maintained them in Jira.

Worked with the teams to deliver measurable business benefits through agile project execution.

Updated agile tracking systems to provide transparency on the project and product backlog.

Participated fully in the product backlog grooming and refinement processes.

Assisted with internal and external communication, improving transparency, inspection and radiating information.

NTTDATA Federal Services, Inc. - DHS/USCIS Project - Washington DC.

July 2012 – Jan 2018

Scrum Master

Worked with the teams during the turning point-transitional period from waterfall to agile methodology transformation.

Participated fully in the dynamic teams’ product development activities, giving them enough stories to work on.

Removed impediments to progress, facilitating events and coaching leaders of the project.

Participated fully in business requirements gathering.

Communicated mission goals to teams and prioritized backlog items during sprint planning.

Facilitated technical cross functional teams’ discussions, decision making, and conflict resolution periodically.

Reviewed the project roadmap with teams and set objectives for the iterations.

Created more elaborated user stories, participated fully in progress reviews and user stories acceptance and delivery.

RCM Technologies/Pragmatics - DHS/USCIS - Reston, VA

March 2011-July 2012

Scrum Master

Mentored, empowered, self-organizing and self-accountable teams.

Motivated and coached teams to become more responsible for delivering successful outcomes during each sprint.

Worked with teams and stakeholders to successfully transition to the agile methodology.

Facilitated team dynamics intended to maximize performance.

Brought technical expertise to development processes for the user stories earned value management.

Facilitated meetings including daily stand-ups, grooming, planning, demos, reviews and retrospective.

Removed impediments through independent verification and validation aspect of testing,

Identified core business needs and showed decomposition of concepts of operation, briefings, and user stories.

Documented business rules and mapped use cases to user stories in workflow diagrams as applicable.

Northrop Grumman Corporation - Aerospace Systems - San Diego, CA

Feb 2009-March 2011

Systems Engineer

Created and reviewed systems specification work order statements to determine functional requirements for the aerospace systems.

Developed and implemented methodology, sequence flow diagrams, and uses cases in UML to ensure project expectations were executed.

Provided technical expertise for the architectural design for the Global Hawk system using Rhapsody model.

Actively involved in the project design and certification reviews and prepared Software Design Compliance reports.

Provided administrative and technical expertise for supporting and managing the entire Global Hawk application project development lifecycle.

Created and implemented test plan and procedures for the system testers.

Managed systems requirements and designed traceability matrices using DOORS.

Used excellent communication and technical report writing skills to develop technical requirements documentation for the business.

Developed specifications and statement of work documents to help software developers in writing codes and test groups in creating supportive test scripts.

Achieved Aerospace Systems Certificate Award in recognition for successfully processing use cases and requirements.

Northrop Grumman Mission Systems - Alexandria, VA

April 2006-Feb 2009

Requirements & Test Manager

Provided supervision, training, and evaluation of Test and Requirements Analysis Engineers to support the project exceptions.

Provided project lifecycle administration and management support for the DoD customers as well as Systems, Software, CM and Network Engineers.

Successfully managed all functional and integration testing complexities of the work force management system.

Identified methods of continuous improvements to enhance efficiencies and performance of existing system functionalities.

Developed functional requirements to assist system design and software development and improved the overall product administration.

Established effective and efficient test procedures for patches implementations.

Northrop Grumman Mission Systems - Security & Exchange Commission (SEC) - Alexandria, VA

March 2003-April 2006

T&E Analyst

Performed ongoing system evaluation and testing of modernized Java-based Electronic Data Gathering Analysis and Retrieval (EDGAR).

Managed the analysis of the project specifications, created test plans/procedures, and test data to initiate software and system testing protocol.

Executed final validation of system functionality and developed a process for successful transition to start-up operation.

Performed enterprise-wide systems integration, verification, validation, and transition activities.

Ensured that T&E strategy aligned with supporting and approving acquisition strategy, provided adequate risk-reducing information to support project decisions.

Provided support for SEC customers, stakeholders, development teams and increased project efficiency.

Northrop Grumman Mission Systems - IRS Project - Fairfax, VA

April 2001- March 2003

Systems Engineer

Managed development of systems requirements and oversaw test cases management.

Provided technical expertise for the architectural design for the e-File application development environment.

Organized defect reporting, tracking and resolution processes to support project execution. Implemented an interactive capability and identified COTS products for storing and securing sensitive data.

Conducted e-File application validation in the system, actively involved in system integration testing and performed full life cycle software tracking to meet Internal Revenue Service’s standards.

Developed viable processes to conduct training for the IRS employees that allowed them to conduct user acceptance testing (UAT) for the e-File application, which improved the customer involvement.

PROFESSIONAL DEVELOPMENT

KMP Foundation I – Kanban System Design

Certified Kanban Management Professional – KMP II

Certified Dare to Lead



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