Customer Service Administrative Assistant
Resume:
Anesa McGregor
Ayrshire, Iowa *****
M: 712-***-****
**********@*****.***
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. With over 20-years of experience working in retail and providing excellent customer service, I am excited to begin new a challenge with successful team.
Skills
Verbal and written communication
Interpersonal
Active listening
Organizational
Customer service
Critical thinking
Team player
Professionalism
Experience
June 2020
to
August 2022
City of Ruthven Ruthven, Iowa
Deputy City Clerk
Provide excellent customer service in person and over the phone.
Complete payroll and file federal taxes and IPERS
Use the utility billing function of gWorks software
Issuance of golf cart and ATV/UTV permits and keep complete records
Use Word, Excel, Publisher, Outlook, Internet Explorer and gWorks City software
Notary Public duties
Attend meetings and work with the Mayor, City Council and other board members as needed
Currently in the process of taking classes to become a certified city clerk
Pick up mail and distribute to appropriate areas
Process daily paperwork and deposits for pool
Currently learning the budget process
Process utility payments and make bank deposits daily
Learning the reconciliation process of bank statements
Filing city paperwork
General cleaning
June 2015
to
March 2020
The Reporter The Democrat Emmetsburg, Iowa
News Reporter
Created tightly written news stories crafted from reliable sources.
Developed connections with public relations contacts, which provided exemplary sources for news stories.
Employed use of quotes or clips and provided appropriate credit.
Created and developed articles on heritage farms and barns in Palo Alto and Emmet Counties for a special section insert for Farm News out of Fort Dodge.
Created impartial articles on wind energy, animal confinements and drainage that were easily understood by readers.
November 2017
to
August 2018
Iowa Lakes Community College Emmetsburg, Iowa
Library Assistant
Pleasantly greeted library patrons helped with any needs or issues.
Answered patrons' questions and assisted in finding materials requested.
Created agendas and communication materials for team meetings.
Earned reputation for good attendance and hard work.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Efficiently handled multitude of daily tasks, including facility maintenance and security in support of staff members.
Delivered accurate recordkeeping for all library inventory, including periodicals and books.
Returned books to circulation by placing on proper shelves.
Developed strong understanding of cataloging books and other materials through various methods.
Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
Ensured that all lending transactions were accurately recorded in library logs.
Provided excellent assistance to patrons regarding the library's computer system and gave instructions for logging onto the Internet.
Promoted the library's vast services to visitors through active communication.
September 2014
to
June 2015
J.C. Penny Spencer, IA
Retail Sales Associate
Provided every customer with professional and polite support for sales and service needs.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Initiated friendly conversation with each customer to determine level of assistance required.
Generated brand awareness and positive product impressions to increase sales.
Maintained current store product and promotional knowledge to drive consistent sales.
Assisted in ringing up sales at registers and bagging merchandise.
Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
December 2014
to
June 2015
Hobby Lobby Spencer, IA
Retail Sales Associate
Bagged, wrapped, and packaged purchases according to customer needs.
Processed payments and maintained accurate drawers to meet financial targets.
Maintained current store, product, and promotional knowledge to drive consistent sales.
Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
Assisted in ringing up sales at registers and bagging merchandise.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Completed all assigned training to stay updated on important policies and procedures.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Hobby Lobby Spencer, IA
Retail Sales Associate
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Initiated friendly conversation with each customer to determine level of assistance required.
Bagged, wrapped, and packaged purchases according to customer needs.
Processed payments and maintained accurate drawers to meet financial targets.
Maintained current store product and promotional knowledge to drive consistent sales.
Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
Assisted in ringing up sales at registers and bagging merchandise.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Completed all assigned training to stay updated on important policies and procedures.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
August 2013
to
August 2014
Wild Rose Casino & Resort Emmetsburg, IA
Dual Rate Guest Service Supervisor
Maintained high productivity by efficiently processing cash, credit, debit vouchers, slot machine voucher payments, and cashing out and selling poker chips for customer entertainment on the casino floor which helped to drive sales.
Processed and accounted for all money received for normal casino business ensuring the balance and reconciliation of cash office
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Greeted customers and responded to requests for information.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Aided with purchases, locating items, and signing up for rewards programs.
Remained calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
November 2011
to
August 2013
Kmart Algona, IA
Human Resources Team Lead
Executed integrated recruiting campaign across multiple media channels.
Identified vacancies and recruited and hired applicants to fill positions in variety of departments.
Partnered with management to establish workplace safety curriculum for training and education purposes.
Facilitated new hire on-boarding program by scheduling training initiatives, resolving issues and processing paperwork.
Maximized HR efficiencies and maintained compliance with operational functions by performing background investigations, employment interviews, requisition posting, budgeting, statistical reporting, confidential document control and protocol development.
Ensured legal compliance by maintaining all applicable state and federal requirements and provided representation at hearings.
Identified and solved complex strategy problems that impact management and business direction.
Oversaw schedule and itinerary coordination, facilitating increased productivity.
May 2012
to
May 2013
HyVee Algona, IA
Stocker/Cashier
Organized stockroom by keeping products in correct locations, helping to maintain accurate inventory counts and free-flowing aisle-ways.
Followed proper stock rotation procedures to minimize obsolescence and removed any out of date items from sales floor.
Stocked and rotated products.
Blocked and faced all products on shelves and displays to meet company policies.
Moved and rebuilt shelves, racks, and displays to increase visibility of merchandise.
September 2009
to
November 2011
Per Mar Security Services Fort Dodge, IA
Security Officer
Checked footage and live feeds from surveillance cameras to monitor for trespassers and criminal activity.
Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry.
Checked passes and credentials of persons seeking to enter property and issued passes for guests.
Maintained safety by quickly responding to alarms and investigating disturbances.
Education and Training
2014
Ashford University San Diego, CA
Bachelor of Arts: Human Resources Management
2011
Iowa Lakes Community College Estherville, IA
Associate of Science: Criminal Justice
Dean's List Honoree all five semesters
Criminal Justice Club Member
Magna cum laude graduate
Ranked in Top 1 % of class
3.75 GPA out of 4.0
Previous Experience
Twenty plus years of experience working in customer service I have been able to develop communication skills and interpersonal skills, which are extremely helpful in any circumstance. I am able to offer professionalism to a company and have an understanding of the essential ability to be accurate.
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