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Sales Executive Customer Service

Location:
El Paso, TX
Posted:
January 03, 2024

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Resume:

TREVOR HINES

Sales Executive

El Paso, TX Mobile: 915-***-**** ad2ezs@r.postjobfree.com LinkedIn

Solutions-Based Sales Product Positioning Revenue Growth Lead Prospecting

Lead and revenue-generating Sales Executive with 5+ years of experience crafting tactical sales strategies that successfully navigate complex sales cycles within the healthcare and biotech industries. Establishes strategic fit by qualifying multi-source leads, identifying key stakeholders, creating long-term client relationships, evaluating client needs, and using market trends and analysis to penetrate markets, expand territories, and drive organizational growth. Demonstrates technical competency in product knowledge, application, training, and positioning.

SKILLS

Sales Management Sales Strategy Strategic Partnerships Territory Management Salesforce Sales Cycle Client Relationship Management (CRM) Conflict Resolution Lead Generation Funnel Management Sales Pipelines Forecasting Product Positioning Cross-functional Collaboration Cold Calling Multi-channel Sales

Product Training Account Management Territory Development Client Retention Project Management Customer Service & Support Contract Negotiation Market Research Consultative Sales Vendor Management

EXPERIENCE

Virtual Sales Executive Jun 2021 – Sep 2022

Cepheid, a Danaher company Remote

Marketed molecular diagnostics tests to medical laboratories and physician offices for healthcare-associated infections, sexual health, infectious disease, virology, and oncology. Used solutions-based, multichannel, cold calling, inbound, and outbound sale activities for prospecting and qualifying leads within assigned territory.

Exceeded 2021 yearly quota within six months post-hire by prospecting untapped markets to acquire new accounts.

Achieved #1 Virtual Sales Executive for the West Division in Q2 of 2021 by closing up to 10 accounts per week, achieving annual revenue growth of $1.2M.

Increased customer satisfaction by leveraging key stakeholder relationships and rapidly resolving customer concerns.

September-2022 (Mass Reduction in Force Across the Enterprise)

Virtual Sales Executive Jul 2020 – Jun 2021

Verséa Health El Paso, TX

Hired to virtually generate and manage sales and leads for Covid-19 test kits by using various virtual channels, including email, phone, and social media platforms, to market to urgent care centers, physician practices, hospitals, and retail pharmacies within an assigned territory. Made outbound calls to identify and develop new sales opportunities, managed the CRM database, facilitated the complete sales cycle, built client relationships, and upsold products and services to exceed target revenue goals.

Formed and maintained strong client relationships by providing excellent customer service and proactively addressing concerns throughout the sales process.

Effectively tracked and managed the sales process by maintaining accurate records of sales activities, client information, and prospecting efforts via CRM software.

Maximized the product’s value proposition by supporting effective client product use via ongoing training.

Page 2: Trevor Hines Mobile: 915-***-**** ad2ezs@r.postjobfree.com LinkedIn

Account Manager Jan 2020 – Jul 2020

Veracyte, Inc. Remote

Primarily responsible for accelerating business growth for a global molecular diagnostics genomic testing company with collaborative ties to Johnson & Johnson, LLC. Successfully managed the product portfolio consisting of genomic classifiers for diagnosing Thyroid and Lung cancers to oncologists, imaging centers, and pulmonologists. Acted as a liaison between customers and the company by overseeing the full sales cycle from client contact to contract negotiation. Laid off as a result of the Covid-19 pandemic.

Partnered with key customers to co-create compliant value solutions for care optimization leading to upsell and cross-sell opportunities, repeat business, and improved product adoption.

Analyzed, interpreted, and leveraged sales analytics, CRM reports, business statistics, and customer feedback to create an information framework for forecasting monthly sales volume.

Mitigated competitive influx by identifying innovative strategies that increased account penetration and sales.

Optimized customer engagement and client retention by managing customer escalations, complaints, and issues via collaboration with internal teams to promptly and satisfactorily resolve concerns.

Territory Manager Jan 2018 – Jan 2020

Custom Ortho Dallas, TX

Generated sales leads for Conformis, a total knee replacement solution, in the Dallas and El Paso, TX markets. Responsibilities included meeting and exceeding sales objectives, leading product launches, and providing in-services to and consulting with general and orthopedic surgeons during surgery to advise and train on product use.

Exceeded 2018 and 2019 quotas by identifying sales opportunities and building business plans to increase sales volume and revenue.

Achieved Rookie of the Year in 2018 by strategically promoting and selling products that competitively positioned the organization for success.

Persuasively demonstrated product value by conducting referral in-services and training on the product, target patient populations, and surgical techniques to generate product interest and drive utilization.

Cultivated and retained trusted relationships with customers resulting in longstanding relationships, greater customer satisfaction, and customer loyalty.

Developed key stakeholders into in-house advocates for introducing and using the total knee replacement system and surgical instruments in the operating room by establishing clinical need.

EDUCATION

Bachelor of Science, Kinesiology University of Texas El Paso, TX



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