Babette M. Martin

Charlotte, NC *****

704-***-**** • ad2eyw@r.postjobfree.com

BA in Graphic Design • State University College at Buffalo Qualifications

Dedicated Administrative Assistant with a strong focus on customer service and attention to detail. Effective communication, time management and adaptability skills, ensuring smooth operations in the office. Proficient with PC & Mac platforms, including Adobe Creative Suite & Adobe Pro. Microsoft applications, including Word, Excel, Power Point, Teams & Outlook. Dependable. Excellent presentation & training skills. Good problem solving, organized & multi-tasker. Professional Experience

Technocom Business Systems / Visual Edge IT Charlotte, NC Administrative Assistant / Corporate Trainer / 2018 - 2023 Implemented and executed this position into Technocom. This allowed the sales team to focus on selling without having to provide training or take care of trouble shooting issues.

• Ability to interact & communicate with all levels of company staff & clients

• Abel to handle confidential information with discretion

• Excellent interpersonal & communication skills

• Ability to effectively manage situations that require conflict resolution

• Work quickly & efficiently under pressure

• Ability to prioritize tasks

• Exceptional technical skills/Level 1 IT

• Managed calendars & scheduled appointments

• Coordinated & provided training/presentations to staff & customers

• Trouble shooting issues include but not limited to layout & printing issues, scanning, changing out toner & waste toner along with resolving issues over the phone Konica Minolta Business Solutions Charlotte, NC

Administrative Assistant / Customer Support Rep / 2008 – 2018 Implemented and executed this position into Konica Minolta, Charlotte branch. I took the extra pressure off the sales team so they could focus on selling without having to provide training or troubleshooting. Strong technical skills to assist the staff in different departments & help customers.

• Ability to follow policies & procedures.

• Strong communication skills, both verbal & written

• Excellent customer service, including problem solving & conflict resolution.

• Identify workflow needs & tailor the presentation

• Able to work independently

• Meticulous attention to detail

• Organized & ordered catering for office events

• Professional phone etiquette

• Coordinated, provided training & made follow-up calls

• Trouble shooting issues include but not limited to layout & printing issues, scanning,

& resolving issues over the phone