Call Center Office Manager
Resume:
Irene Ruscigno
*** ***** ****.; Berlin, MD. *****
************@*****.***
OBJECTIVE:
To utilize the administrative skills acquired and honed throughout my career. While I did attempt semi-retirement, I feel that I have much more to offer and would love the opportunity to apply these skills on a part time basis.
SUMMARY
35+ years’ experience in all facets of administrative support
Proficient in all Office Products i.e. Word, Excel, Power Point
Excellent written and oral communication skills
The ability to effectively and creatively communicate at all organizational levels
EXPERIENCE
2001 – 2017 LICENSED INSURANCE ASSOCIATE/OFFICE MANAGER
Gismondi Insurance Associates
9927 Stephen Decatur Hwy – Ste 12; Ocean City, MD. 21842
Assisted in all aspects of insurance service and sales
Developed and implemented company incentive plan
Acted on behalf of the Agent/Owner in all day to day office activities
1991 – 2001 SENIOR MANAGER – MANAGEMENT DEVELOPMENT
MCI Communications
International Dr.; Hunt Valley, MD. 21093
Project Lead for national management development plan
Successfully created pathways for development from Representative through Director level
Responsible for Management of 300-seat Sales Call Center/Customer Service Center
1976 – 1991 MANAGER – DIRECT MARKETING/DIRECT RESPONSE CENTER
NYNEX/ New York Telephone
10 County Center Rd; White Plains, NY 11093
Center Operations management of New York Telephone’s first direct mail/direct response center.
Managed inbound sales calls generated media advertising into a 60-seat call center.
1968 – 1976 EXECUTIVE ASSISTANT
New York Telephone
300 Westchester Ave., White Plains, NY. 11093
Held numerous positions of increasing responsibility from District Manager up to and including Vice President.
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