Michele A. Hugues

*** ***** *** *******, *** York 11780 631-***-**** ad2eyr@r.postjobfree.com Summary of Qualifications

Motivated Customer Service/Sales Professional with several years of experience providing optimum levels of service to internal staff and external clients in the Automotive, Insurance and Real Estate industry. Resourceful and organized with excellent telephone, people skills and talent for resolving issues in an efficient and courteous manner. Personable and friendly, excellent communication skills with all levels of management and colleagues. Active listener who demonstrates the ability to ask the right questions at the right time. Task oriented with the ability to balance strong interpersonal skills with need for efficiency. Extremely attentive to detail and producing high quality work. Able to multi task and adapt to diverse clients and staff . Possesses patience and confidence without being over proud. Demonstrates the spirit of helping others and going the “extra mile” when needed. Strong and accurate data entry skills with proficiency in all MS applications, Outlook and Era Links, Reynolds and Reynolds and ADP. Vast knowledge of automotive maintenance and repair procedures/labor time guides. Able to utilize the newest technologies, and serve clients with integrity, diligence and the highest level of professionalism. Social media presence . Knowledge of NY State Fair Housing Guidelines and actively practice as a part time Licensed Real Estate Salesperson.

Professional Experience

Platinum Plus Realty - Hauppauge, NY

Licensed Real Estate Salesperson (Listing and Buyers Agent) 2019-Current Allstate Insurance /Esurance -Hauppauge, NY

Liability Claims Rep Specializing in Total Loss and Property Damage 2016-2020 Westbury Toyota-Westbury, NY

Assistant Service Manager 2013-2016

Riverhead Toyota-Riverhead, NY

Assistant Service Manager ~ 2010-2013

Competition Toyota; Middle Island, NY

Assistant Service Manager ~ 2004 -2010

*Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

* Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.

* Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

* Prepares repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering repair orders into service database systems.

* Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.

* Maintains automotive records by recording problems and corrective actions planned.

* Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

*Assist Service Manager in obtaining objectives and goals.

*Maintain a fleet of Dealership rentals/loaner vehicles. Sunrise Toyota, Oakdale NY

Service Reception, Customer Service, Administrative Assistant ~ 1999-2004

* Answer telephone, screen and direct calls.

* Take and relay messages

* Provide information to callers.

* Greet clients entering the organization.

* Direct persons to correct destinations.

* Deal with queries from the public and customers.

* Ensures knowledge of staff movements in and out of organization.

* General administrative and clerical support.

* Prepare letters and documents.

Receive and sort mail and deliveries.

* Schedule appointments.

* Maintain appointment diary either manually or electronically.

* Organize meetings.

* Tidy and maintain the reception area.

Education

Suffolk Community College, Selden NY

Liberal Arts/Criminal Justice/Business ~ 1998-2001 Patchogue-Medford High School, Medford NY

Regents Diploma

REFERENCES GIVEN UPON REQUEST

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