WILLY A. VARGAS PMP®

Tampa, FL ***** 813-***-**** ad2eyq@r.postjobfree.com https://www.linkedin.com/in/willy-alberto-vargas-sol%C3%ADs-pmp/

SENIOR IT PROJECT MANAGER/ EXECUTIVE DIRECTOR / BUSINESS ANALYST

Exceptional proven IT industry (+18 years) and Project Management experience (+14 years). Customer-focused leader providing continuous product support. Proven ability to develop effective growth strategies. Impactful professional who is very organized in project management, brand positioning, and content development. Fluent languages (read - write - talk): Spanish, Portuguese, and English. Core competencies include:

Communications Business Planning Cross-Functional Leadership VBA Developer Customer Relations

Problem Solver Financial Reporting Cybersecurity Analytical Strategic UAT Testing MS Office Suite

EXPERIENCE & CERTIFICATIONS

Experience: 18 years in the IT industry & 14 years of Project Management experience - COVID Vaccinated

PMP® (1540435) ITIL v3 (100310992) CSM™ Agile Scrum Master (89182) Microsoft Projects® (E929-7010)

Cisco Certified Technician (CCT) (CSCO13665052)

TOP 10 SKILLS

Problem solver

Risk Management & Prevention

PMO Agile Transformation

IT Infrastructure

Customer Focus

Financial Acumen

Highly Analytical

Ethical Strategist

IT Security Risk response

MS Excel VBA Developer

EXPERIENCE

Kforce, Tampa, FL March 2023 – Present

Senior IT Program/Project Manager

Global Zero Trust Program Manager for PWC client.

Driving a multinational set of projects for implementing risk reduction of identified vulnerabilities in security standards for Non-Personal Privileged Accounts. Onboarding NPAs to PAM solutions (Service Now, CyberArk, Hashi) and creation of System of Record in AD CMDB.

Excelled at keeping project team members engaged, on the same page, reaching consensus and agreements by establishing effective communication Policies and strategy as preparation for a multinational endeavor.

Solved resource gaps with the creation of process documents using technical writing skills.

Reporting project progress to executive board and measuring actuals versus KPIs and GYR/RAG status for the triple constraint, presenting to the board of Executive Directors on a weekly basis.

Identified factors of scope creep and extensive identification and management of risks, developing feasible responses to risks overcoming any possible roadblocks.

Conducting Program with a Waterfall-Agile hybrid approach using DevOps to manage the backlog, and scheduling tasks with Microsoft Projects and SmartSheets.

Verizon Data Services, Tampa, FL January 2020 – December 2022

IT Security Project Manager - Business Analyst - Cslt II-PS Syst Inetgr

Professional Services Program/Project Manager – Business Analyst

(Emory Health, Bank of America, Citibank, State of Delaware, Lotto State of Maryland, Duquesne, Banco Santander)

Continually improving project health in troubled projects using problem-solving approaches with effective risk management, enhancing customer satisfaction and rapport, cost reduction, negotiation of expectations and financial acumen to stabilize project budget.

Effective recovery of troubled projects bringing those back on track to schedule and budget.

Successfully developed customer rapport that led to more than $1M in customer purchases. Propelling sales by keeping happy customers and offering solution opportunities before and after project completion.

Enabling over $1M in new businesses within a 2-year period using the concept that happy customers buy more (main industries: Banking, Healthcare, Transportation)

Continually enhanced customer satisfaction by implementing PMI methodologies and building trust with transparent communications and sincere attention to customer concerns and needs.

Streamlined Program Management level and procurement of third-party vendors.

Improved efficiency of project metrics with the development and administration of Kanban boards (SmartSheets) to report status at a program executive level, as well as keeping project expenses with SAP/ERP/CRM reporting.

Detection and report of Cybersecurity breaches, concerns and compliance regarding sensitive information. Documenting those with technical writing.

Effective prediction of immediate business needs by analyzing management concerns.

Successfully conducting customer-facing projects for IVR, Host Connect (SQL, ETL), and other voice services such as security solutions.

Pre-sales and estimation of project investments and cost-benefit analysis (Salesforce SFDC)

Fraud detection and prevention with techniques such as Benford’s Law.

Innovation of a Support Service Desk for the Professional Service Desk

Proactive initial Business Analysis: stakeholders’ assessment, identification of business Strengths, Weaknesses, Opportunities and Threats (SWOT) including reporting of cybersecurity compliance.

Planning communications to successfully engage project teams and leadership for embracing Agile framework as a business transformation vehicle as well as SDLC for software development projects.

Identification of Key Performance Indicators (KPIs) as well as Critical Success Factors (CSFs) for the business.

Elaboration of Industry Standard solutions to develop business strategic proposals.

Elaboration of Project Charter for initiating Agile Business Transformation.

Conduct frequent communications with leadership and peers for a smooth introduction of Agile methodologies in a hands-on productive approach.

Revision of outstanding past escalations to create Lessons Learned documentation.

Creation of an End-to-End strategy PMO Agile maturity implementation flowcharts such as:

-Problem Management end-to-end process for process improvement as a model to attack the process, not the person.

-Root-cause identification and response strategies (Avoid, Mitigate, Transfer, Accept) for effective Risk Management.

Conducting an Agile Planning poker implementation 1 on 1 sessions for collecting data from team members for performing relative estimations of complexity, value, durations and more.

Process Architecture for a Continual Improvement

Continually communicating for building strong relations and creating an environment of trust.

Business Analyst

Delivering a solution to a business need with the creation of an advanced SharePoint list with communication workflows to collect ideas and feedback from team members as User Stories to develop innovative solutions to immediate business needs as well as Risk Management, internal testing and UAT planning.

Creation of SQL connections with Microsoft Excel for automatic updates from SharePoint lists and files. Basic SQL functionalities with Microsoft Access.

Enabling a well-defined system to create and consolidate business needs for the creation of projects to exploit long-term opportunities of quality, financial or schedule benefits.

Solved a problem of Service Desk metrics with the development of an ETMS ticketing reporting repetitive model using Data Science concepts that include but are not limited to:

-Creation of reporting mechanism to estimate counts of tickets by status, month, weekday and time, as well as ticket resolution times, number of transactions on time, number of assignments, reassignments and more.

-Creation of reporting mechanism to quantify the monetary value of activities with Planning Poker data, as well as forecasting open queue counts.

-Integration of Planning Poker estimations for relative estimations of workload per ticket/activities.

-Creation of Outlook Rules system to alert, categorize and prioritize incoming Help Desk emails.

-Integrating ticketing and contacts email counts into a once-glance view for schedule maximization.

Enhanced the efficiency of the team with the creation of a Schedules Maximization Excel tool to schedule shifts of team members more effectively.

Keeping track of outstanding cases for creating records and documentation to support the identification of root causes.

Taking the lead in conducting strategic brainstorming meetings to cohesively consolidate solutions to immediate business needs.

Managing expectations by researching policies, tools, limitations and resources available.

Verizon Data Services via SPG America (Aricent), Temple Terrace, FL February 2019 - September 2019

IT Project Manager

Leading distributed resources for a successful implementation of a Support Service Desk for the OneFiber 5G expansion.

Developing the project’s project charter for funding the project and enabling necessary communications for sponsorship.

Effective determination of the projects approach Hybrid, Agile/Waterfall.

Implementing hybrid Waterfall/Agile projects, physical installation of the fiber cables as waterfall, and the software mirroring the physical topology coded with an Agile SDLC or lifecycle methods.

Effective procurement of construction and code development vendors (Henkel, Accenture, ABD, D&V) running fiber cable structures that required permits from various Counties in the State of Florida, Texas, California, and other states.

Creating the End-to-End ITSM process and metrics of the Helpdesk (ServiceNow, Jira Tableau)

Design and architecture of Process Documents and work instructions.

Proposal of technological solutions for the Fiber network such as Managed Sensors for the Passive Network,

Driving multiple teams toward goal achievements with strong leadership and sense of urgency.

Project Bill Dynamics Inc., Tampa, FL April 2017 - Present

CEO – EXECUTIVE DIRECTOR – IT Project Manager - (Self Employed, C2C contracts) – IT Consultant (QPC, South County Landcare, EZ Motors and other small customers) (April 2017 – January 2019)

(Clients: South County Landcare, Quality Plus Cleaners)

Establishing a new legal firm for conducting businesses in US.

Projects like: HR Business Implementation, Design of an IT Project Management Academy, Creation of an Educational YouTube Channel (Entertainment Laucher), Web design, Social Media Marketing, setting up office networks, Active directory and Microsoft Dynamics implementations, penetration testing, process improvements, Quality Analysis, implementation of ITIL and ITSM Governance.

Negotiation of strategy & project objectives using SMART and SWOT.

Keeping track of project work on the triple constraints (Scope, Time & Budget)

Creation of initial business model and business financial plan.

Influence entrepreneurs for forming company board.

Planning and execution of international marketing for innovative products (SAP modules).

Configuration Management, ITSM CMDB.

Assisted project to virtualize a client’s network, email and other corporate services like web marketing via cloud and workflows with Microsoft Azure/Dynamics (cloud migrations)

Create catalog for products and services.

Establishment and development of strategic partnerships.

Frankcrum, Clearwater, FL (December 2022 – March 2023)

Infrastructure Project Manager – Business Analyst

Infrastructure project management, ETL batch processing.

PMO Portfolio implementation, story and Epic creation in DevOps, OnPrem Azure migrations.

ITIL Governance Transformation, COBIT, ITSM, CMDB migration.

Developing SharePoint SQL connections with Microsoft Excel local files for automatic data refresh.

Automation Personnel Services, Saint Petersburg, FL (October 2019 – January 2020)

Human Resource Business Partner, Project Human Resources Analyst

Human Resources Department Reform – Construction and Concrete manufacturing

Maintain and update employee records.

Run background checks.

Design and automation of health check reports about employee documentation status.

Conduct HR hiring process, employment verification, onboarding training, and facilitation of required tools.

Keeping track of assigned work tools and cross-checking against physical assets.

Elaboration of employee rewards system, Human Capital.

Elaboration of employee motivational gifts for birthdays, anniversaries as well as special life events.

Administering paperwork of employee benefits such as Life Insurance and Health Insurance.

Conducting Safety Onboarding training in Spanish and English languages.

Hypnotherapist – QHHT practitioner

Conducting QHHT sessions.

Video Production Director - YouTube: Entertainment Launcher

Direction and production of high-quality short documentaries.

Investigation of scientific research, statistics and data analysis.

Selecting and recruiting voice talent.

3D animation with online tools and Blender.

Link to the playlist https://www.youtube.com/watch?v=aIVRXAVQhOA&list=PL6rkZb-cBKzT87ruyFaqvZs24lltGlg_X

IBM, Atlanta, GA, US, and Costa Rica May 2015 - April 2017

IT Network Security Project Manager Network Project Manager – Client facing focused.

(Clients: United Community Bank, Sysco Foods, Fiat, CIBC)

Managed Cyber Security projects as well as Software Development projects from beginning to the end

Solved a critical customer concern by performing a travel to Atlanta from Costa Rica to conduct a face-to-face meeting for reaching a beneficial consensus.

Saved the company more than $50k monthly by performing good financial forecasting practices.

Increased Customer Satisfaction to a 100% by managing customer expectations, taking ownership, having a sense of urgency, developing strong customer relationships as a trusted advisor, and traveling to customer sites (United Community Bank) banking claims processing.

Created a Problem Management Process intended to attack the process, not the person; hence, allowing streamlined identification of areas of improvement in the process and performing continual improvement at the highest effectiveness. Quality Analysis, implementation of ITIL & Governance (infrastructure and integration)

Creating an environment of trust and respect by working closely as a liaison for project stakeholders and resources, such as partnerships in procuring services to vendors.

Successful End-to-End project management, controlling 3-6 constraints for identification of deviations against approved plan, performing project planning at a high technical level. Achieving effective prioritization Urgency-Relevance, by creating a positive teamwork environment and always putting the customer first.

Achieved a PMO transformation (PPMC) Waterfall to Agile (Scrum, Kanban, Crystal, XP, LEAN) conducting ceremonies ensuring cohesive coordination among the team.

Receiving several customer recognitions at the beginning of the employment due to successful project results.

Developed a complete PMO reporting in Cognos that used project data from IBM Remedy platform.

Cryptography solutions such as VPN encryption, file encryption, mail encryption, Ransomware prevention/remedy, password encryption, encryption protocols, inter alia.

Successful deployment of dozens of high-complexity Cybersecurity projects on multiple Network & Security Technologies (SIEM QRadar, IDPS, Firewalls, VLANs, Endpoint Security, Vulnerability Management, Microsoft Azure/dynamics, IBM Cloud) Internal initiatives such as implementing ITIL processes and Agile framework (Jira) to the organization and mentoring for PMP®/CAPM® and Agile certifications.

Registered Inventor by helping develop a patent: SAN Automated Storage Reclamation (CA920160155US1 IBME-0571)

Cognitive support for development of artificial intelligence core in IBM Watson for Cybersecurity.

Hewlett Packard June 2006 - May 2015

PMO Lead, IT Network Project Manager & Business Analyst (January 2012 -May 2015)

(Clients: Kraft, Mondelez, Conway, Western Union and Pfizer)

Initially hired as a Level 2 Technical Representative and promoted on several occasions because of good performance to a Technical Lead, to Reporting/Business Analyst, IT Project Manager to a PMO Lead position overseeing Portfolio of hundreds of projects managed by around 50 project managers.

Project/Program Management and Infrastructure Services for worldwide company split of Mondelez and Kraft. Budget of hundreds of millions USD, over 100 countries involved.

Promoted as the PMO lead due to repeated, continual and consistent problem solving and implementing cost saving solutions to PMO needs in the creation of Organizational Process Assets.

Outstanding success at closely working with Portfolio Management and Governance to create new lines of service, its contracts and selection of projects using cashflow analysis and Net Present Value in the Portfolio for continual service improvement and strategic customer engagement for a PMO reform.

Proven consistent success in the negotiations related to application of PPMC tools for improving project management practices, reporting financials (SAP, ERP, HANA) and performance reporting for Projects and Programs (Kraft, Mondelez, Conway) Active engagement in projects related to the company split of Kraft/Mondelez, integration and separation projects.

Increased monthly ROI up to 51% ($544k) month over month through the implementation of Omega time tracking system, automation of codes request process and modern accounting methods. This endeavor was intended to migrate and reconcile two labor tracking tools (Omega, SAP) for reporting labor costs as well as customer project invoicing for multiple countries.

Decreased 4x the time spent on measuring billable time through the production of an ongoing regional consolidation of time tracking reports.

Accountability for continual retrospective and internal feedback survey to track transition progress.

Reduced efforts to request WBS codes by PM community from approximately 5k hours a month to zero hours a month.

Solved a business’ immediate need for a production environment client-facing Change Control System by designing a SharePoint-based workflow, allowing an automated approval process of Change Requests processing approximately +$1millon of project cost changes.

Enhanced accuracy of WBS creation and project baselines collection in a 30%, as well as increased the codes production speed by 80% through automating tasks using Excel VBA programming, which converted financial data in a Word document format as unstructured data to rationalized data in the form of Tables.

Improved business practices by applying PMI and ITIL concepts within the processes.

Removed roadblocks on data integrity issues by automating data corrections.

Achievement of change improvements with a low level of authority.

Improved cash flow by aligning company cost centers in labor time tracking platforms.

Streamlined correction of deviations in cost, schedule, and quality of project delivery.

Maintain GYR/RAG status and updates across Multifunctional Business Departments for following up actions and informing the Steering Committee and Board of directors.

Active leadership and overseeing projects performance in company split of Kraft/Mondelez program (integration, and separation projects). Multimillionaire Global endeavors over 800 projects in over 100 countries across the globe.

Hosting weekly project status updates meeting for project managers to present the progress, risks, issues, accomplishments, upcoming activities and GYR status of the triple constraints of the projects.

PMO change management developments of client integration of services through workflows with Microsoft Azure/Dynamics/SharePoint (multiple projects of Cloud solutions, integrations, & migrations)

Worked on a Software development project to process customer project quotes, project charters for projects, and program financials.

Prioritization with a Value Stream Mapping.

SAP, HANA, ERP implementations.

Effective executive presentation of Project /Program Status Reports.

Ran a variety of IT projects (Western Union, Henkel, Pfizer, CIBC +20 other clients) – Network, Hosting, Procurement, AS400, HP automation, Non-Stop, Tandem, database (SQL, DB2, ETL), Content Management, Software development (Java, C++, VBA)

Delivered 100% of projects on time, within budget, and with quality by negotiating expectations, project changes, and meeting agreed specifications.

Leading Business Contingency and Continuity solutions.

Finished all projects scope within budget on time by controlling project changes and effective negotiation with clients (PPMC tools)

Accurate financial forecasting.

Business Analyst & Incident Management Specialist (June 2006 – January 2012)

Infrastructure Service Desk

Effectively led by example using low levels of authority.

Business Analyst & Incident Management Specialist (Avaya, SAP systems)

Created an end-to-end work instructions for calls performance and metrics reporting of Business KPI s & CSF s. Banking services (Merrill Lynch/Bank of America)

Reduced onboarding learning curve by 3 weeks by improving process documentation and training materials into a video training format.

Refined the accuracy of billing distribution for more than 20 customers by creating a report that recognized keywords within Outlook emails and application of criteria to measure percentages of workload.

Designed a Quality Audit process for calls and ticketing systems (ITSM ServiceNow)

Improved the process documentation for incident management and outages.

Helped create an environment of cohesiveness, collaboration, and trust.

Participated in incident responses for big outages of production support, joining technical parties to war rooms and emergency calls for getting outages resolved.

Engagement on various project activities of the acquisition of Merrill Lynch by Bank of America, integration of services.

MS Outlook & email troubleshooting, MS Exchange support, corporate Blackberry email support, completing Active Directory changes and requests.

Identification and processing of email security such as Phishing and mail encryption (cryptography)

Full-service provider of Technology services (Bank of America, Merrill Lynch, CIBC, Accenture, US Air Force)

Aerocasillas

Customer Service Specialist & Scheduler

Service Desk Agent, Sept 2005 – May 2006

Attending calls to US Visa applicants and scheduling interview appointments.

Provide Visa related information to callers.

Collect the Visa appointment fees prior to booking.

Maintaining call records.

EDUCATION

https://www.dropbox.com/s/zez7po0aa1cra44/AES-202*-*******-efile%20-%20signed.pdf?dl=0

https://www.dropbox.com/s/7dmm2f4b5xopf1u/200611015-UnofficialTranscript%20%288%29.pdf?dl=0

Bachelor’s degree in Industrial and Electronic Engineering (undergraduate, formal education equivalent or greater than Bachelor’s Degree by 2019), Universidad Hispanoamericana.

BS Degree, Cyber Security (Honors Program) Strayer University – expected completion by 2027.

Project Management Professional Project Management Institute (PMI)

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