Komala Thulasi Ram

ad2eyf@r.postjobfree.com

757-***-****

SUMMARY

5+ Years of experience in Data Analyst and Customer Service Representative.

Diligent, resourceful and motivated professional focused on maintaining diverse product knowledge to meet all customer needs.

Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Specialize in quality, speed and process optimization.

Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.

Committed to maintaining professional relationships to increase profitability and drive business results.

Knowledgeable and dedicated customer service professional with extensive experience in Telecommunication industry.

Solid team player, positive demeanor and proven skills in establishing rapport with clients.

Motivated to maintain customer satisfaction and contribute to company success.

Collaborative with Leadership team to promote engaged, empowering work culture.

Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Good written and verbal communication.

MANAGEMENT SKILLS

Excellent verbal and written skills, especially with regards to presenting findings to both technical and non-technical audiences.

Co-ordination with internal and external team members.

Work with different groups in the organization

Exceptional ability to maintain and build client relationships, able to comfortably converse with all facets in the client’s organization.

Involved in Project Management, Project Tracking and Team Management.

Managed analysis, design and decision-making for a change request.

TECHNICAL SKILLS AND BUSINESS INTELLIGENCE FORTE

Microsoft Excel

MS-Access

MS-Word

Microsoft SQL Server

PROFESSIONAL EXPERIENCE

CONCENTRIX SYNNEX CORP Bangalore, India

Role: DATA ANALYST Jan 2012 – Oct 2014

Project Summary: Global Development Services and Solutions (GDSS)

Responsibilities:

Common responsibilities for Data Analysts include extracting data using special tools and software.

Responding to data-related queries from the Manager.

Setting up processes to make data more efficient.

Analyzing and interpreting trends from the data, and reporting trends to add business value (MS SQL SOFTWARE).

Assigning tickets to the team.

Following the tickets that are in pending.

Escalate the case to concern team.

Prioritize the Business customer from the queue.

Document the case history and inform to next available representative or escalation team.

Assign the case to the next available shift.

Analyzing communication data in Customer Portal.

Creating and following processes to keep data confidential.

Coming up with solutions to costly business problems

Providing expertise in data storage structures, data mining, and data cleansing.

Translating numbers and facts to inform strategic business decisions.

Data Cleaning and Preprocessing.

FIRSTSOURCE Bangalore, India

Role: Sr. Customer Service Associate Mar 2011 – Jan 2012

Client: UK Bank

Responsibilities:

Handle customer questions about things like opening accounts.

Helping with loan applications and credit cards.

Work with customer account information and account changes.

Password change in online account.

In addition, educate customers about self-service options such as online banking.

Educate the customer about online offer regarding purchase, discounts in it.

Educate the customer about the further and the upgrade plan in account.

Answering the financial related questions.

Building societies or credit unions.

Responds to customer inquiries by understanding inquiry.

Provide guidance to the customer to help them to reset their account credential.

Reviewing previous inquiries and responses.

Gathering and researching information which I received from the customer.

Provide right direction to the customer depending upon their queries.

Verifying customer's understanding of information and answer.

HINDUJA Global Solutions Bangalore, India

Role: Technical Support Executive May 2009 – Feb 2011

Client: (AT&T) Earth-link

Responsibilities:

Technical customer repetitive for Internet service provider.

Help customers by answering product and service questions, suggesting information about other products and services.

Installation the setup box and connectivity.

Check for discontinuance, or change in service.

making sure you can access the Internet, routing Internet traffic,

Resolving domain names and maintaining the network infrastructure that makes Internet access possible.

While the core function of an ISP is to provide Internet access, many ISPs do much more.

Maintains customer records by updating account information.

Prepares product or service reports by collecting and analyzing customer information.

Walk-in customers with their concerns regarding billing, special requests, etc.

Sale in Anti-Virus products.

Broadband installation, maintain, and repair a telecommunications network.

Responsible for ensuring the telecommunications connection is functioning correctly.

Creating user accounts, and monitoring network activity.

Check the speed of the network

Maintains financial accounts by processing customer adjustments.

Provide guidance to the customer to install hardware\software solutions.

Troubleshooting technical issues.

Diagnosing and repairing faults.

Installing and configuring hardware and software.

Speaking to customers to quickly get to the root of their problem.

Providing timely and accurate customer feedback.

Talking customers through a series of actions to resolve a problem.

Following up with clients to ensure the problem is resolved.

Supporting the roll-out of new applications.

Providing support in the form of procedural documentation.

Attention to detail and good problem-solving skills.

Excellent interpersonal skills.

EDUCATION

Bachelor of Commerce

Bangalore University

CBSE Class XII

Central Board School

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