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Customer Service Human Resources

Location:
Lithonia, GA
Posted:
January 03, 2024

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Resume:

Bettina J. Martin

404-***-**** ad2ey7@r.postjobfree.com LinkedIn: linkedin.com/in/bettinamartin

Human Resources Generalist

Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development, and legal compliance.

Professional Summary:

Experienced HR Generalist skilled in full-cycle recruiting and customer service support in various work settings. Demonstrated ability to handle multiple tasks with meticulous attention to detail and quality. Proficient in ATS systems and HRIS software.

Skills:

• Full-Cycle Recruiting

• E-Verify

• Employee Relations

• Experience Customer Service Representative

• Applicant Tracking Systems (Workday & Taleo)

• HRIS Systems (Ceridian Dayforce; PeopleSoft

HRMS; ADP; Workday)

• Staff Recruitment & Retention

• Training & Development

• Customer Engagement/Result Driven

• Benefits Administration

• Critical Thinking

• Orientation & Onboarding

• Background Check Processes

Work History:

Generalist (P/T) Swifts Door Services, LLC 05/2023 to Present

• Create recruitment plans and calendars aligned with operational and sales projections.

• Generate official internal documents, including offer letters, appointment letters, and warning letters.

• Develop onboarding plans and educate newly hired employees on HR policies, internal procedures, and regulations.

• Maintain physical and digital employee files, documenting benefits and attendance records.

• Design and initiated employee engagement plans, securing necessary budget approval and launching activities.

• Collaborate with external vendors, upper management, and employees to uphold CSR standards. Generalist/Recruiter DeKalb Community Service Board, Decatur, GA 08/2022 to 05/2023

• Provided full-cycle recruiting services for multiple departments, including job description creation and updates, candidate screening, and onboarding.

• Partnered with hiring managers to fill agency vacancies through internal job announcements and online postings.

• Established a robust talent pipeline through collaborations with college programs, professional associations, and networking groups.

• Developed and executed recruitment strategies to meet sourcing goals.

• Actively participated in career events, college fairs, and conferences, attracting top talent.

• Maintained compliance with local, state, and federal laws and company policies throughout the hiring process.

Bettina J. Martin

404-***-**** ad2ey7@r.postjobfree.com LinkedIn: linkedin.com/in/bettinamartin Global Total Rewards, HR Special Projects Support Specialist United Parcel Service (UPS), Atlanta, GA 10/2020 to 08/2022

• Collaborated with hiring managers to fill vacancies through internal job announcements.

• Networked at career events, college fairs, and conferences to attract top talent.

• Prepared departmental newsletters and reports on vendor performance.

• Supported the leadership team in handling HR issues.

• Assisted employees with internal and external transfer requests and procedures.

• Managed sensitive HR matters with a focus on discretion and compliance.

• Maintained a daily calendar of meetings and events.

• Drafted internal announcements, board meeting documents, and other correspondence.

• Handled internal and external customer inquiries courteously and professionally. Recruiting Specialist United Parcel Service (UPS), Atlanta, GA 02/2017 to 10/2020

• Conducted full-cycle recruiting for 15 states, including sourcing, screening, interviewing, and onboarding.

• Presented UPS History and Benefits to new employees.

• Collaborated with hiring managers to fill vacancies through internal and online job postings.

• Coordinated virtual and in-person interviews.

• Prepared Word, Excel, and PowerPoint presentations outlining recruitment efforts.

• Managed new hire paperwork processes and conducted interviews.

• Actively participated in job fairs and presented at recruitment events.

• Revised job descriptions across various categories. Education:

Master of Business Administration & Master of Human Resource: Management Keller Graduate School of Management, Decatur, GA 02/2010

Bachelor of Arts in Communications Auburn University at Montgomery, Montgomery, AL 12/1994 Certification:

SHRM – PHR (In process)

• Professional Development: Ongoing training in compensation, benefits, employee and labor relations, leaves of absence, workers' compensation, and workplace safety/security.

• Computer Skills: Proficient in HRIS applications (UltiPro, PeopleSoft Enterprise Human Resources, ADP) and MS Office (Word, Excel, PowerPoint, Access, Outlook).



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