Bart Robinson

619-***-****

ad2exz@r.postjobfree.com

As a vital member of your team that continuously builds itself by reputation and success of an already prestige IT department with, Customer-Client relations and Project Management Team: I always guarantee my compassion and care to deliver first class enterprise services and support throughout the organization and secure this opportunity that will allow me to further enhance my supporting and development skills of the future. Working together as a team to evolve an environment that is universally consistent with personal and professional growth and development to enhance the balance between work and home life..

Skills Summary:

Daktronics, Ross Dashboard, Dante

Windows Server 2000,2003&, Windows Server 2013, Windows XP & Windows OS 7,8 &10 and Network configurations

Active Directory Users and Computers (ADUC)

Microsoft Azure Remote Monitoring and Management tool

Cisco Meraki Devices and Management & Console – Cloud based mobile device configuration, monitoring and support utilizing the NetSuite added Nagios for monitoring the ongoing statistics for every client server

VPN Support and administration for/remote connectivity over SonicWall VPN

Office 365 and Microsoft Office, Internet Explorer, Google Chrome, Firefox & Safari, the new Microsoft Edge

Microsoft Exchange Server, Siebel Service, Citrix, VPN, WebEx,

Onsite& Remote PC desktop & Apple IOS,, Mac OS CX (10.5- 10.9) support, mobile computing, system rebuilds, iMac/iPad OS6,

Apple iOS devices set up and configuration support in Apple iOS, iPhone, iPad, Mac book pro, non-technical related support iCloud, Apple ID, iTunes inquiries

Android, windows, Apple mobility platforms Devices for administrating software and preventative management of devices.

Microsoft Office 365 migration in support and administration phase in the corporate and remote field end user base.

Support and administration in windows 10, Microsoft Office 365 admin portal, and Microsoft Azure Active Directory

Professional Development

April, 2023 – Present

Freelance IT Consultant

Desktops

Veterans Village of San Diego (VVSD)

Wirimg a d set up of 12 cubicles,running CAT5 netwprk cables to each cubicle from the ServerRoom Switch through oiverbead cieling Sewr up of 12 newly rekaged Win 10 Desktops

Sept, 2023 -December, 2023

Enrolled and attended

Professional Employment

UC-San Diego -University

Business Technology Support II

April 2022 – March 2023

Onsite and Field Technology Support, for all staff, faculty educators and students and Administration, and Executive support of devices ranging from Windows PC, Mac Sierra, High Sierra, laptops, tablets, android, iPhone, remote desktop trouble shooting, 9maintenance and support

D aily Activities on walk up service desk, service tickets IT Team for executives and upper management on desktop and laptops migrating from Win 7 to Win 10 Enterprise

Daily service desk tickets assigned for desktop, laptop, tablet troubleshooting

Trouble shoot hardware, software technical issues along with network connectivity issues Wireless connectivity issues

iInstall and configure IP Phones from IP300, IP331 and SIPIP100 Phones utilizing Interaction Server for the configurations

Trouble shooting local IP phones telephonic issues registering to assigned stations not connected to user/or voice mail

Trouble shoot and assess station wiring of network cat-5 cable

Responding to network connectivity issues via LAN/WAN system monitoring and performance

Guild Mortgage Co. –

Corp Office / San Diego, Ca

Lead Desktop Support Engineer

April 2019 -April-2022

Successfully lead the desktop support team on the planning, scheduling and the implementation of the Corp Office software applications to be migrated on all IT company assets with Windows10 OS, Microsoft Office 365, One Drive (The Cloud) with continued Technical Support questions and inquiries during the Windows10 platform installation

Address end user tickets to the team regarding any software, hardware or network for solutions, working with end users face to face or remote home or office branches through application and desktop peripheral installs when appropriate

Documenting all support incidents in the Samanage Help Desk ticketing system and following up with the end users ensuring that our service to them is meet with the highest of their standards troubleshooting and thoroughly with targeting questions to diagnose the most complex of problems if software. hardware or networking, VPN

ABACUSNEXT

PRIVATE CLOUD ENGINEER

October-2018 - April-2019

Private clouadministration of client accounts with cloud services.

Private cloud technical support for all cloud operations.

Weekly technical team member meetings for round table on cloud advances in the industry

Analyzed and resolved problems relating to cloud connection wireless and Lan and virtualization products.

Private Cloud technology engineer Supporting small to medium size Law firms and CPA firms

daily accurate and detailed case documentation of all communications Supporting private cloud client’s via the support que, and email

Documented detailed technical designs for cloud deployments.

Supported hosting sites and evaluated new cloud based technologies.

SNH – (short term contract)

IT JR Support Engineer

September-2017

Windows Server 2013 and 2016 I system Administration and Email Management troubleshooting, maintenance and repair

Active Directory users and computers

PC, laptop, and mobile and Supplier remote devices via Onsite and remote support hardware and software technical support for all PC, laptop macs

Supporting a variety of devices ranging from Windows desktops, laptops, tablets, Windows, Android, Mac, iPhone, remote desktop trouble shooting, maintenance and support

VM Ware Remote monitoring for Windows 10

Onsite and Field Associates, sales Administration, and Executive support of devices ranging from Windows PC, Mac Sierra, High Sierra, laptops, tablets, android, iPhone, remote desktop trouble shooting, maintenance and support

LPL Financial Services

Information Services Tech Engineer II

March-2017 to August-2017 (Contract)

Windows Server 2013 and 2016 I system Administration and Email Management troubleshooting, maintenance and repair

PC, laptop, and mobile and Supplier remote devices via Onsite and remote support hardware and software technical support for all PC laptop, Pc/Mac supporting a variety of devices ranging from Windows desktops, laptops, tablets, Windows, Android, Mac Osx, iPhone, remote desktop trouble shooting, maintenance and support

Active Directory users and computers

Onsite and Field Associates, sales Administration, and Executive support of devices ranging from Windows PC, Mac Sierra, High Sierra, laptops, tablets, android, iPhone, remote desktop trouble shooting, maintenance and support

Daily Activities on the walk up service desk, service tickets IT Team for executives and upper management on desktop and laptops migrating from Win 7 to Win 10 Enterprise

Daily service desk tickets assigned for desktop, laptop, tablet troubleshooting

Trouble shoot hardware, software technical issues along with network connectivity issues Wireless connectivity issues

Install and configure IP Phones from IP300, IP331 and SIPIP100 Phones utilizing Interaction Server for the configurations

Trouble shooting local IP phones telephonic issues registering to assigned stations not connected to user/or voice mail

Trouble shoot and assess station wiring of network cat-5 cable

Responding to network connectivity issues via LAN/WAN system monitoring and performance.

UPS Home Headquarters

Network Support Engineer II

October-2016 to March-2017

(6 month contract)

Windows 2016 Server administrator

L2ANLAN//WAN routers, switches and hubs direct support for all field service engineers and 3rd

party authorized support tech for all maintenance, repairs, installations, moves, all additional changes in configuration

Trouble shoot hardware network connectivity related issues

SupplyPro Inc

Network Support Engineer

February -2016 to July – 2017

Windows 2013 and 2016 Server troubleshooting maintenance and repair

LANLAN//WAN routers, switches and hubs direct support for all field service engineers and 3rd party authorized support tech for all maintenance, repairs, installations, moves, all additional changes in configuration

User account maintenance in Active Directory hardware and software technical support

American Customer Care

Jr. Network Administrator

March – 2012 to July – 2016

Windows 2012 and 2013 System Administrator

SQL Server troubleshoot, maintenance and repair

Manage Active Directory/GPO users and computers in call center

Manage Active users and computers within Interactive Administrator via 7 different servers PC

hardware and software technical support to 146 agent stations and, 2 Training rooms including 46 stations

Support of WYSE thin-client technology terminals User account maintenance in Active Directory

Client facing IT contact and t support of set up of new clients, manage clients asset’s in designated area of production floor./

Configuration and management of all user computers using Windows OS

Configuration and management of all executive laptops (XP & Windows 7) and iPads (OS6) Manage Client software Telecomm support for Black Berry, Polycom IP330 & Interactive

Intelligence phones

The Ken Blanchard companies

May 2001 – September 2004

Information Technology help desk

Information systems Senior Client Technical Support

The Suthernland Group

February 1997 – April 2001

Supervisor-Authorized technology services team (Hitachi PC)

Technical Support lead (Micron PC)

September -2023 Completed

New Horizons Training-San Diego

Course Completed:

Cisco Implementing & Administering Cisco Solutions v2

technology US Navy0 Veteran – 1995

Texas State Technical College – 1 quarter study in Computer Science before going onboard the US Navy

Class of 1992 – Raymondville High School – Raymondville, TX

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