John Di Stefano; 407-***-****; https://www.linkedin.com/in/johnrdistefano; ad2exe@r.postjobfree.com

Introduction (one minute)

Technology-centric multi-unit leader, manager, and trainer with many years of documented and awarded accomplishments in command-level leadership, multi-unit management, international logistics/supply chain management, operations management, and sales (supporting documentation available). C-level presentation skills and high degree of computer literacy (several IT certifications). Gets results through selection, training, coaching, and follow-up through subordinate levels of leadership of over 100 people and over many geographically-separated locations. Years of awarded P&L accountability or overall responsibility for multimillion-dollar operations. Spanish language ability (speak, read, write – basic level).

Summary (two minutes)

-Technology

• Remote customer service and technical support representative/advocate with Verizon

• Wireless Consultant with a large Verizon Premium Retailer (CSOKI)

·Cingular wireless agent principal, satellite sales and service

-Trained, supervised, and led over 100 employees through multiple levels of leadership

·Company Command, 101st Airborne Division (Air Assault)

·Global project management with Army Chief of Staff visibility

·Multi-unit dining facility management (32 units) via multi-million dollar foodservice contract administration

·Multi-unit dining facility management (19 units) for Department of State

·Division-level logistics (subsistence supply)

·International logistics management (supply chain) (subsistence supply)

-Sales and sales management – frequently number one salesperson in the region, frequently in top 5% of region, number 7 of over 120 representatives in total 2014 earnings

-Restaurant general management, two restaurants

-High school and junior high Spanish teacher

-BS in Psychology, minor in Spanish with many academic honors and awards

Details of accomplishments and experience

Verizon Wireless

Customer service representative

Assist in real time Verizon customers with all aspects of their Verizon experience. Front-line problem solver. Have received several commendations from superiors and peers.

Cellular Sales/Verizon Wireless

Personal and Business Wireless Consultant

Market and sell Verizon Wireless services. Recently inducted into the 6K Black Coat Club for exceeding $6,000.00 in commissions in one month, many 5K awards. Consistently in top 5% of region, number 7 of over 120 representatives in total 2014 earnings.

333 Computer Services, LLC

Owner and General Manager

Provide Remote Managed Services and Help Desk support to businesses. Provide IT on-site services to small businesses and home customers. Operate a general computer repair shop. Excellent technical proficiency and customer service are the hallmarks of this business as evidenced by the high level of repeat and referral business. A+ and HP certifications; Microsoft, Dell, and HP partner.

Hayti High School, Hayti, MO

Certificated High School Spanish Teacher

Had the privilege of teaching Spanish I and II full time to 99 high school students.

Pizza Hut/WingStreet; Cape Girardeau, MO

General Manager

Opened brand new $1 million Pizza Hut restaurant with the new WingStreet concept. Hired entire crew including several management personnel. Four subordinate managers and over 50 employees. P&L accountability.

- Met labor and food cost requirements from opening day

- Scored a 97% on first official Pizza Hut inspection

- Achieved 100% scores on 23 of 26 customer satisfaction surveys, with no score falling below 92%

- Achieved 14 consecutive 100% scores on customer satisfaction surveys, the best record in the history of the district

Krieger’s Hometown Sports Grill; Cape Girardeau, MO

General Manager

Operated a $1.7 million full-service, casual dining, sports-themed restaurant with bar. Five subordinate managers. P&L accountability.

- Reduced food cost from 33% to 30%

- Reduced liquor cost from 27% to 24%

- Reduced prime cost from 68% to 65%

Southeast Missouri State University; Cape Girardeau, MO

Full-Time Student, BS Psychology/Minor in Spanish (more education details below)

Accents and Accessories; Malden, MO

Owner and General Manager

Marketed and sold telecommunications services through Southwestern Bell Wireless (subsequently Cingular Wireless) and RadioComm. Marketed and sold satellite systems, jewelry and jewelry repair, and provided UPS shipping services. P&L accountability.

Tennessee Cable Authority; Nashville, TN

Branch Manager and Outside Sales Representative

Created Branch Manager position and promoted into it. Opened and managed branch office to market and sell residential satellite systems in and around Paducah, KY. Hired and trained staff of four: two sales representatives and two installation technicians. P&L accountability.

- Generated over $247,000.00 in sales in 11 months

- Consistently exceeded sales goals by 12%: monthly goal was eight systems, we averaged nine @ $2500.00

As outside sales representative, marketed and sold residential satellite systems in and around the Nashville, TN area.

- Generated approximately $150,000.00 in sales in 12 months

- Consistently exceeded sales goals by 20%: monthly goal was four systems, I averaged five @ $2500.00

U.S. Army; Fort Sill, Oklahoma; Fort Chaffee, Arkansas; Fort Lee, Virginia; Seoul, Korea; Fort Campbell, Kentucky; Cairo, Egypt

Commissioned Officer

Logistics and Operations Management. Commanded a company in the 101st Airborne Division. Managed supply and transportation battalion’s foodservice operations. Managed wholesale food distribution, a commissary, major project management tasks, and several Army division level logistics assignments.

- Company Command – Commanded a Forward Supply Company in the 101st Airborne Division (Air Assault). Supplied a 4,000 soldier Air Assault Task Force with food, fuel, ammunition, major end items, and graves registration services; also led company to the first successful helicopter sling-loading of a Reverse Osmosis Water Purification Unit and to the first successful aircraft deployment of a 60,000-gallon-capacity Fuel System Supply Point on standard Air Force 463L pallets

- Contract Management – Saved the government over $300,000.00 as contracting officer’s representative for a $5 million foodservice contract that serviced 32 dining facilities (P&L accountability)

- Multi-Unit Management – Managed 19 dining facilities for the Department of State in support of 8,000 Cuban refugees and associated support personnel – maintained all accounts in tolerance (P&L accountability)

- Supply Chain Management

a) Maintained a multi-million dollar overseas wholesale food distribution operation that serviced 30 dining facilities to within 0.03% vs. the 0.3% requirement (P&L accountability)

b) Managed an overseas commissary with a lengthy and difficult surface ship and Air Force aircraft supply pipeline. Always exceeded in-stock requirements (P&L accountability)

- Training and Operations Management – Trained and operationally supervised up to 100 soldiers and civilian employees at a time through subordinate levels of management

- Project Management – Completed a major Army reorganization project for the Light Infantry Division Support Command of which there were five in the force structure (Alaska, Hawaii, California, Georgia, and New York) in two years – three years ahead of schedule. This was a massive effort in which the Chief of Staff of the Army was specifically interested. The project required my constant coordination with several geographically separated Army garrisons and several decision briefings to general officers up to the four-star level. Led my team on two visits to each of the divisions on the ground to ensure the smoothest possible transition.

Education

Southeast Missouri State University; Cape Girardeau, MO

Bachelor of Science, Psychology/Spanish minor

Park College; Parkville, MO

Bachelor of Arts, Management

Academic Awards and Achievements

- 4.0 grade point average

- Regional Research Award, Midwestern Psychological Association

- Hoover Scholarship

- Best Internship Award for Industrial/Organizational Psychology Internship with a local neurosurgeon

- Provost's Award for Academic Excellence

Organizations

- Past President and Member, Psi Chi Chapter, the National Honor Society in Psychology

- Chairman, University Student Research Conference

- CompTIA

- Registered HP Partner

- Registered Microsoft Partner

- Member, McNair Scholars Program

- Member, Psychology Club

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