Tracie Oliver

New River, AZ *****

ad2exc@r.postjobfree.com

623-***-****

I am a seasoned professional with 30 years of expertise in customer service.I have been in management for over 30 years. I enjoy training new employees and leading them to become great leaders in the community. I am highly knowledgeable about meeting the needs of different personalities in the customer service world. I have a pleasant, engaging and approachable personality. I'm service-driven. I am seeking an opportunity to build success with an exciting organization. I'm Outgoing and enthusiastic, also able to manage and motivate various types of employees. I speak basic spanish and I feel that it puts customers at ease who do not speak fluent english.

Work Experience;

Innovative Learning

Lead Teacher

January 2020-Present Peoria, Az

As a Lead Teacher I was incharge of teaching the children who had enrolled in the after School care program. We would provide afternoon snacks, help with homework and then provide S.T.E.M. education. This would include projects, teaching, learning, interaction from the children which they enjoy very much. We included outdoor activities including team building and socializing. I enjoy this position very much and I enjoy the creative minds of the children and their individual personalities. Nike

Assistant Manager

New River, Az

September 2010 to December 2012

Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.

Display sets to promote sales in specialty Departments.I was in charge of hiring and letting employees go, when needed.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Trained employees in inventory practices, POS systems and product knowledge. Coached, trained and mentored new team members.

Greeted and assisted all customers daily in high-traffic Ensured that all department employees presented a positive, exemplary image to customers. Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.

Home Depot

Department Manager

Phoenix, Az

August 2008 to September 2010

Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.

Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Supervised full-time and part-time employees. Greeted and assisted all customers daily in high-traffic retailer. Ensured that all department employees presented positive, exemplary image to customers.. Owner/Operator

Manzanita Speedway - Phoenix, AZ

February 1982 to December 2008

Created business plan, established processes and directed operations to offer quality services to customers.

Responded quickly to customer complaints and gathered all pertinent information to make educated decisions for remediation.

Devised and implemented marketing strategies to attract many new clients during the racing season. Established, enforced and updated policies keeping business agile and responsive to changing market conditions.

Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.

Interfaced directly with clients regularly to promote business offerings, answer questions to customers. Education

High School Diploma

Sunnyslope High School - Phoenix, AZ

January 1984

Skills:

• I am semi bi-lingual in spanish

Approachable, friendly personality

Over 30 years in Customer service

Supervision and training experience

Eager to learn

Very adaptable to different types of personalities Personable and friendly

I'm a very good listener

I am a very patient leader

• Management

• Sales

• Team Building

• Training

• Inventory specialist

• Cash Handling

• Customer Service Skills

• I am a team player and efficient.

• Scheduling

Certifications and Licenses

CPR

January 2020 to January 2022

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