Kishon Martin

Brooklyn, NY ***** 929-***-**** ad2ex2@r.postjobfree.com

Summary

Result- driven and rigorous Dental Assistant with broad experience in patient care, sterilization, and inventory management. Demonstrated ability in reducing procedure time by 25%, increasing customer satisfaction scores by 15%, and improving compliance with postoperative care by 40%

Experience

North Brooklyn Dental Care Brooklyn, NY

Temporary Dental Assistant August 2022 – December 2022

Fabricated precise impressions, dentures and whitening trays using advanced dental equipment, ensuring accurate fit and optimal patient satisfaction, following a 20% expansion in customer referrals

Developed and administered a patient centric oral hygiene initiative, leading to a 25% rise in patient compliance with recommended dental care practices

Operated X-ray machines to conduct precise diagnostic imaging, contributing to accurate patient diagnoses and treatment plans, resulting in refined patient outcomes and satisfaction

Monitored and tracked customer issue resolution progress, ensuring timely and effective solutions, which led to a 25% improvement in first-contact resolution rate and a 10% growth in customer loyalty

Georgetown Dental Brooklyn, NY

Dental Office Manager/ Dental Assistant September 2021 – August 2022

Directed a team of 6 employees, adequately coordinating schedules and prioritizing new patient intake, resulting in a 40% decrease in appointment scheduling errors and a 15% soar in overall patient retention

Streamlined customer support operations by resolving 50+ inquiries daily, processing 100+ payments weekly, and managing 200+ service requests monthly, resulting in a 40% reduction in customer resolution time and developed customer satisfaction

Delegated and resolved explanation of benefits (EOB) discrepancies for a large insurance provider, resulting in a 20% minimization in payment delays and strengthened cash flow

Implemented rigorous sterilization protocols for medical instruments, ensuring compliance with infection control standards, minimizing the risk of cross-contamination, and maintaining a safe healthcare environment

ISmile Dental Brooklyn, NY

Dental Recruiter January 2019 – February 2020

Lead Dental Assistant July 2018 – December 2018

Scheduled impactful phone interviews to evaluate candidate qualifications and suitability for roles, establishing strong relationships and contributing to a 25% increase in retention rate among newly hired employees

Implemented a methodical customer issue resolution system by conducting regular check-ins and monitoring progress, with subsequently 30% reduction in unresolved issues and a 25% boost in customer retention

Conceptualized state-of-the-art materials and techniques to create impressions for dentures and whitening trays, delivering exceptional aesthetic results, and contributing to a 15% boost in patient satisfaction and repeat business

Facilitated surgical procedures by expertly handling the suction hose, promoting uninterrupted workflow, and enabling doctors to focus on critical aspects of the surgery, resulting in a 20% increase in patient satisfaction ratings

American Dental Brooklyn, NY

Dental Recruiter January 2017 – April 2018 Dental Assistant August 2015 – January 2017

Employed effective phone interview techniques to establish positive candidate relationships, assess qualifications, and evaluate alignment with position requirements; resulting in a 30% increase in successful placements and maximized team performance

Optimized the placement of post-extraction and periodontal dressings through accurate details, resulting in a 30% reduction in complications and raised patient comfort

Orchestrated the creation of impressions for dentures and whitening trays, implementing quality control measures that enhanced accuracy by 25% and reduced remakes by 15%, leading to significant cost savings for the dental practice

Liaised with cross-functional teams to develop and implement customer centric solutions, strengthening a 20% increase in customer retention and a 15% boost in upsell opportunities

Education

South Shore High School– Brooklyn, NY June 2010

Skills

Recruiting

Management

Coronal Polishing

Teeth Whitening

Dental Imaging

iTero Scanning

Invisalign and Mouth Guard

Crowns, Temporary Crowns, and Denture Adjustments

CPR

Dental Billing

Front Desk and Data Entry

Insurance Verification

Dental CT Scan

Digital X-rays

Dentrix, Dexis, Eaglesoft, and Open Dental Software

Dental Assisting and Chairside Assisting

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