Patricia Bush ad2ewl@r.postjobfree.com •

Training Lead Phenix City, AL, 36867 • 706-***-****

Summary

Result-oriented professional with 25+ years of experience developing robust learning ecosystems and innovating scalable training and development solutions. Demonstrated ability to leverage analytical thinking and problem- solving skills to assess learning requirements and design curricula to build competency across healthcare and medical recording domains. Proven success in acquiring data insights to evaluate effectiveness of learning initiatives and applying best practices to enhance learning outcomes. Adept at translating business objectives into structured training interventions. Strong history of managing training project lifecycles from need analysis, budgeting, and instructional design to delivery and evaluation. Dynamic leader committed to motivating employees and staff for improving competency levels.

Areas of Expertise

Program Planning & Execution

Course Material Development

Training Coordination & Supervision

Troubleshooting

Curriculum Design

Virtual Learning

Data Analytic Skills

HIT

Competency Development

Learning Management System

Process Improvement

Clinical Services Workflow

Processes

Professional Experience

Defense Health Agency, Martin Army Community Hospital, Fort Benning, GA Southwest Georgia Market Training Lead, 09/2020 – 11/22022 Optimize Electronic Health Record systems training processes and curriculum while ensuring compliance with Defense Health Agency-Health Informatics (DHA-HI) training standards. Tailor learning solutions by utilizing technology-enabled systems to enhance learning experiences. Evaluate efficiency of training programs, assess issues, and advise Clinical Health Informatics Officer (CHIO) on remediation actions. Serve as an active member of Informatics Steering Committee (ISC), Uncovering improvement opportunities and recommending strategies to mitigate system location, process, and policy change risks.

Analyze, liaise, and engaged working groups for successful outcomes based on metrics.

Function as a Subject Matter Expert (SME) for training physicians, clinical and support staff on MHS GENESIS functions and workflows

Managed 5 Clinical Systems Trainers (CSTs) and 2 Clinical Function Advisors (CFAs).

Established Pre and Post Go-Live ticket logging and sustainment processes, submitting Global Service Center tickets.

Collaborated with stakeholders to improve and expand end user adoption of new and existing MHS GENESIS workflow based on updates and changes to EHR functions and/or workflow. Department of Defense, Martin Army Community Hospital, Fort Benning, GA Clinical Systems Trainer, 08/2008 – 09/2020

Developed new training programs to build competency in clinical systems. Analyzed strengths and weaknesses of training programs and calibrated processes to meet KPIs. Uncovered opportunities for improving training outcomes through modernized training methodologies. Chaired meetings to discuss training progress and prepared reports for senior management. Drafted lesson plans and developed supporting materials including reference sheets and videos. Engaged in capacity-building activities for new recruits.

Established robust training ecosystems through classroom and e-learning programs.

Rendered subject matter expertise on the DOD Electronic Health Record (EHR), AHLTA, Composite Health Care Systems (CHCS) CACHE, and Essentris.

Request Training Domain accounts for end users managed JKO accounts.

Analyze, liaise, and engaged working groups for successful outcomes based on metrics.

Tracked functional needs related to the clinical environment, such as policy and procedure or job role implications that arise from workflow review sessions.

Monitor and map current clinic workflows, identified areas for improvement based on best practices by clinical area, and implemented these practices as applicable. Department of Defense, Martin Army Community Hospital, Fort Benning, GA Medical Coder/ Auditor, 09/2001 – 08/2008

Translated patient histories, symptoms, diagnoses, and treatments into codes for effective billing and record- keeping. Reviewed patient records to identify diagnoses and procedures. Liaised with healthcare professionals to ensure error-free record-keeping to meet regulatory requirements. Maintained strict confidentiality while dealing with patient information. Consolidated information from physicians and different sources to prepare monthly reports. Ensured compliance with medical coding guidelines of American Medical Association and Centers for Medicare and Medicaid Service.

Exceeded productivity standards for medical coding by performing independent audits of medical records.

Achieved high levels of accuracy while coding for patient records.

Collected, interpreted, and analyzed data to identify actionable insights.

Assigned accurate ICD codes for diagnosis and current procedural terminology (CPT) and Healthcare Common Procedure Coding System (HCPCS)

Ability to interpret medical documentation and understand medical terminology

Identifies and extracts information from medical records for special studies and audits Education

Bachelor of Science, 2022

Liberty University, Lynchburg, VA

Certification

3

Oracle/Cerner MHS GENESIS Acute and Emergency Department Instructor Lead Training, 01/2021

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