Nora R. Beljour

ad2ewk@r.postjobfree.com 732-***-****

Medical Records & Lab Administration

An Effective Certified Phlebotomy Technician with 23 years of experience

Highly skilled Group Lead Phlebotomist providing professional and competent healthcare. A level-headed patient advocate who remains calm and effective in extremely difficult and stressful situations with an equally strong belief in the importance of patient care. Proficient in the collection, preparing, and storing of blood specimens and processing blood for further analysis. Passionate and motivated, with a drive for excellence. The next step in my career is to work for a progressive organization in a highly motivating and challenging environment that provides the best opportunities to grow and utilize my potential to the fullest to achieve organization and personal goals.

Thriving and working in fast-paced and performance-driven environments skillful and precise in performing venipunctures and capillary punctures, verifying medical records, intravenous therapy, ordering diagnostic testing, electronic medical records, reading reports, clerical administration, knowledge of blood tests required for various medical conditions. High level of employee and student training, accuracy, and attention to detail. Prepares reports, maintains records and administrative information, prepares, and presents work-related information to management, research qualitative and quantitative methods in the appropriate laboratory specialty area, performs statistical analysis on quality controls, conducts studies and recommends changes to correct deficiencies and improve the specialty areas. Strong understanding of HIPAA requirements, strong knowledge of medical terminology, knowledge of insurance and billing, solid track record of retrieving medical records, and entering patient's data.

Departmental collaborator experienced in developing and nurturing workplace relationships across functional teams to bridge gaps while fostering cooperation and communication. Effective communicator, conveying strategic plan goals and departmental objectives to motivate and direct employees, achieve organizational goals, and construct opportunities for increased levels of performance. Extremely experienced and self-confident candidate possessing great research and analytical ability to perform management analysis. Special expertise in building productive relationships with clients and colleagues. Utilizes extensive knowledge of software and technical systems to deliver quality service to staff and clients.

CORE COMPETENCIES

• Data Analysis • Strategic Planning • Process Improvement • Special Projects • HR Compliance • Performance Management • Training & Development • Analytical Skills • Quality Assurance

• Collaborative & Inclusive Decision Maker • Strong People-Management Skills • Facilitation • Oral & Written Communication • Organizational Abilities • Onboarding • Consultative

• Team Leadership • Time Management • Problem Solver • Strategic Thinker

• Motivational Skills • Strategy • Navigational Skills • Logistic Management

• Customer Satisfaction Enhancement • Front-Line Supervision • Decision Influencer

• Project Management • Customer Service Management • Microsoft Office Suite

• Managing Project Schedules • Software Application Management

EDUCATION

●Bachelor of Science, Healthcare Management & Administration, Health Information Management, Capella University, Honor Student, 09/2021

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PROFESSIONAL EXPERIENCE

Quest Diagnostics 04/2015-Present

Rep PS IV Phlebotomist Group Lead Bel Air, MD

●Perform over 129,600 procedures, help to secure millions of dollars in revenue for the company, performing an average of 9,000 to 11,000 venipunctures monthly with a success rate 98.5%, requested by patients to perform puncture procedures, possess a positive working relationship with patients providing emotional support and safety to all patients receiving lab work.

●Performs patient testing that includes drug and biometric screenings, urine pregnancy testing, bleeding times, fecal occult blood testing, I-Stat, Troponins, and the Iris, receives requests for testing and specimens into the laboratory and verifies the accuracy and completeness of requests, research test and client information, confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.

●Accurately records and reports test results, identifies unusual test results or discrepancies and conditions, demonstrates essential prioritization skills in the face of competing priorities, such as data entry and processing specimens to include labeling, centrifuging, splitting, and freezing specimens as required by test order.

●Gaining skills and experience as group lead over several Patient Service Centers (PSCs) and Intensive Outpatient Programs (IOPs) offices, maintain adequate supplies for all phlebotomy offices and specimen procurement procedures ensuring work area is sufficiently stocked, perform verification of patient demographic information and initials including patient signature post-venipuncture to verify tubes are labeled in their presence and assuring the name on the label is correct.

●Completes all data entry requirements accurately including data entry of patient registration, entry of test order from requisition or pulling order from database, managing standing orders, accurately enters billing information, medical insurance, such as Medicaid, and collecting payments when required to include the safeguarding of assets and credit card information to avoid fraud.

●Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs, verifies all written and electronic orders by utilizing lab technology systems or directory of services, complete training courses and keep abreast with the latest phlebotomy techniques.

●Designs workflow to accomplish objectives for a clinical specialty area, responsible for coordination of training in the methods and techniques of the appropriate laboratory specialty area, writes and revises all Standard Operating Procedure manuals in section, designs and prepares appropriate instrument maintenance logs, reviews these logs monthly, and assures that proper routine maintenance is being done by technicians and technologists.

●Ensures compliance with rules and regulations of assorted regulatory agencies such as CAP, JCAHO, AABB, and OSHA, coordinates Quality Control activities with the Supervisor, proficiency program for the appropriate laboratory specialty, calibrates, standardizes, and adjusts the instruments throughout the jurisdiction; verifies correct instrument operation using established procedures and quality control checks, identifies the cause of common problems and makes corrections immediately.

Lorien Bulle Rock 09/2013-04/2015

Geriatric Nursing Assistant Havre De Grace, MD

●Provided personal and direct care services to the disabled and elderly patients, assisted residents with dressing, bathing, oral hygiene and related personal care. served food, and fed residents, collected trays, maintained clean and dry bed linen, changed bed linen, gathered, and deposited soiled laundry.

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Continued, Lorien Bulle Rock, Geriatric Nursing Assistant, (09/2013-04/2015)

●Transported residents in and out of beds and wheelchair, positioned and observed residents to report physical and behavioral symptoms to medical personnel in charge, conducted routine checks of resident’s charts, prioritized safety of the elderly by ensuring environment was conducive and free from harm.

●Created games and motivated patients to get involved to keep their minds active to improve their mental strength, developed and participated in recreational activities with patients, ensured they had a good time, and engaged actively without feeling bored and exhausted.

●Assisted nursing staff in carrying out routine checkups on patients by examining their temperature, blood pressure, and sugar level for normalcy, kept eye on patients’ behavior, observed any changes in patients as a result of decline in their health, and informed nursing staff for proper diagnosis and timely treatment.

●Inculcated good posture habit in patients by developing flexible exercise routines and teaching them how to position themselves while seated, standing, sleeping, and walking, repositioned bedridden patients to give them good posture balance, taught patients respiratory exercises to enable them to breathe freely without hiccups resulting from old age, and maintained good relationships with families of patients to identify best ways to make patients comfortable and happy.

LabCorp 08/2009-09/2013

Patient Service Center Site Coordinator Bel Air, MD

●Coordinated and oversaw the activities of Lab Corp’s Patient Service Centers for assigned district, managed day-to-day agenda interrelates with other Patient Service Center staff, and management, laboratory staff and clients to ensure optimal operation of the Patient Service Centers.

●Performed duties and tasks in accordance with LabCorp's Safety and Integrity Programs and company policies, performed phlebotomy and specimen processing procedures at LabCorp Patient Service Centers under minimal supervision.

●Maintained logs and records, organizational skills, proficiency with numbers, making sure fraud information wasn’t provided, research information, time management, trained employees, used computerized databases.

McGuire AFB 305th Medical Group 09/2008-08/2009

Department of Defense United States Air Force McGuire AFB, NJ

Medical Technician

●Processed and verified applicants’ identity using various techniques, computer base bio metrics and visual recognitions, assisted patients in completing the various forms required for physical examination, performed a daily Quality Review Procedures (QRP) on medical records using the Air Force Database.

●Prepared and transcribed medical data, assigned ICD-9 codes, monitored files, and responded to basic medic questions, monitored fraud activity, handled Medicaid, managed confidential HIV/DAT reports, took and recorded blood pressure and pulse rate to assure all data was compliant with (QRP).

●Interviewed applicants for any medical conditions and determined types of medical examinations that were required, performed phlebotomy procedures to obtain blood samples to determine how specimens must be processed, completed required forms, packaged, and shipped specimens.

●Directly observed applicants while performing a urine donation for urinalysis, performed multiple laboratory tests such as urinalysis, audiometric and optical tests, prepared applicants for electrocardiograms (EKGs), operated EKG equipment, and evaluated results, performed operator maintenance on testing equipment and maintained stock of medical supplies.

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LabCorp 06/2003-09/2008

Patient Service Center Site Coordinator Toms River, NJ

●Coordinated and oversaw the activities of Lab Corp’s Patient Service Center for assigned areas, handled day-to-day agenda interrelates with other Patient Service Center staff, and management, laboratory staff and clients to ensure optimal operation of the Patient Service Center.

●Performed duties and tasks in accordance with LabCorp's fraud, Safety and Integrity Programs and company policies, managed phlebotomy task and specimen processing procedures at LabCorp Patient Service Centers under minimal supervision.

●Answered telephones, maintained logs and records, organizational skills, proficiency with numbers, research information, time management, trained employees, used computerized databases, written and verbal communications.

●Performed analytical and data entry task, confidentially managed patient accounts, scheduled patient visits and answered pre-visit questions, including billing, ensured compliance with professional standards and regulatory requirements, provided patient consultations and recommended treatments.

●Discussed cost of service, insurance coverage, and payment options with the patient, worked as a team player to ensure each patient received the best service possible, scanned documents into patient charts, assisted care team with setting goals for quality assurance and best practices.

Harrogate Senior Living Community 08/2003-12/2007

Nursing Assistant Lakewood, NJ

Provided personal and direct care services to disabled and elderly patients, assisted residents with dressing, assisted with oral hygiene and related personal care, fed residents, and collected trays when necessary.

Maintained clean and dry bed, changed bed linen, gathered, and deposited soiled laundry, lift residents in and out of beds and wheelchair, positioned residents, observed residents to report physical and behavioral symptoms to medical personnel in charge.

Conducted routine checks of resident’s charts, helped patients use the bathroom, cleaned and bathed patients or residents, measured vital signs like blood pressure and temperature.

Arbors Care Center 10/1998-04/2003

Patient Service Coordinator West Toms River, NJ

●Assisted with admission, transfer, and discharge of patients, transported, lifted, and positioned patients while following necessary safety precautions, contributed to the development of the patient plan of care under direction of a Registered Nurse.

●Communicated information related to nursing care of patients to other health team members, including changes noted, documented patient care provided according to policy and procedure, consulted, and collaborated with other health care providers and specialists to arrange patient appointments and treatment plans.

●Checked patients in regularly and evaluated and documented their progress, assisted the care team with developing and accessing health interventions, attended ongoing training and courses to keep abreast of new developments in health care, assisted with securing funding for medical care as required, and treated patients with empathy and respect while conducting oneself in a professional manner.

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RECOGNITION & CERTIFICATIONS

●12/2020: Employee of the Year - LDB Warriors of Patient Services Baltimore East

●2003: State Certified National Allied Health Test Registry in Nationally Registered Certified Phlebotomy Technician

●2003: Certified and license in OSHA, CNA

●2003: Technical & Occupational Certificate

LANGUAGE SKILLS

●English Language

Spoken – Proficient

Written – Proficient

Read – Proficient

●Spanish Language

Spoken – Intermediate

Written – Novice

Read – Novice

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