Erica Fulford

**** * ******** *** ******,CO ***** PH: 720-***-**** E-mail:ad2ew3@r.postjobfree.com

● Skills Summary

● Transport ISP/OSP

● Circuit Design/ Provision

● Data Migration &

Cleanse

● Service Delivery

● Project

Management

Circuit Testing

● Customer Service

● Cell Sites Lit/Dark

PC & System Skills

● Microsoft Office Suite, Oracle, TCOMS, CRM, LIMS, Sales Force, Metsolv,NEXSYSONE, TRANSPORT TOOL, JIRA,

● Order Pro, Netscape, Spyglass, Circuit Vision, Putty,Cisco, Juniper, Alcatel/ Lucent, MetaSolv, Double Helix, Netcracker, X20, Tirks, MSAG

Professional Experience

Senior Transport Design Dish Network Wireless

Oct 2022- current

● Support Cross functional teams the design and development of a transport network, including backhaul, midhaul and fronthaul, for both lit and dark fiber.

● Support transport portions of network projects such as design of dark and lit fiber to the cell site, approving design closeout packages in the transport tool.

● Work on mapping tools like Google Earth Pro and QGIS to prepare dark fiber polygons fiber providers to create hauling plans for cell sites

● Develop and approve processes, procedures, and reporting metrics that help drive successful design of transport networks

● Perform Regional Lit CELL SITE AUDIT

TRANSPORT DESIGN ENGINEER- WAVSYS

June 2021 - Oct 2022

● Responsible for performing various engineering activities supporting the design and development of a transport network, including backhaul, midhaul and fronthaul, for both lit and dark fiber.

● Support transport portions of network projects such as design of dark and lit fiber to the cell site, approving design closeout packages in the transport tool.

● Work on mapping tools like Google Earth Pro and QGIS to prepare dark fiber polygons

● Work with markets and fiber providers to create hauling plans for cell sites

● Work with management on direction for upcoming transport design programs

● Ensure that work meets all applicable engineering, financial, planning, and operational

● standards

● Develop and approve processes, procedures, and reporting metrics that help drive successful design of transport networks.

SERVICE DELIVERY MANAGER PRODAPT:

NOVEMBER 2019- JUNE 2021

● Responsible for managing service delivery of fiber circuit orders from order entry, to provisioning, to service activation.

● Responsible for engaging order entry teams, provisioning teams, outside plant, inside plant, engineers, local delivery teams and sales teams for updates to ensure on-time delivery of fiber circuit orders.

● Responsible for consulting and influencing the best methods of service delivery to promote change and improvements to the service delivery processes for each team. Responsible for coordinating and leading customer meetings for kickoff and update calls. Responsible for scheduling and coordinating customer premise equipment ordering, Field Engineering to perform (ISP) inside wiring and extensions at customer Erica Fulford

premise along with installation and activation of the customer’s service. Coordinate with contractors and third parties to ensure timely resolutions and contractual fulfillments of customer premise equipment.

● Responsible for Aprilia Orders that automates the Account Creation, Customer Premise Equipment (CPE) configuration, and activation processes for the Fiber Plus Product

● Responsible for the ASR process is replaced with the SPR process and help with the continued automation to additional workflow with the intent to drive a zero-touch process for service delivery including sales submission, order entry, CPE fulfillment, the handoff between local affiliates, provisioning, and activation processes

VMN PROJECT MANAGER Verizon Wireline

January 2018 to July 2019

● Managed projects & off-shore contractors to meet data cleanse milestones on decommissioning of equipment & circuits.

● Initiated & tracked site surveys on physical inventory for migration/decom of real estate, third party collo & ILEC sites.

● Created and provided reporting on tracking of status site surveys, OSP hard cost estimates, Off-net grooms & data cleansing.

● Researched and identify opportunities of savings on (TPC) Third Party Collocation sites.

● Conducted meetings for review with project members for status of projects and accountabilities of multiple activities.

● Provided platforms of training with SME’s on transport & IP devices for contractors for data cleansing tasks on projects.

● Assisted in preparing training manual for off-net research on circuit and technical devices interfacing with LEC/ILECs.

● Escalated tasks, identify risks and coordinate to align work on scope of projects to meet deadlines for completion of projects.

● Provided weekly updates & reports to stakeholders on progress, risks and status of projects to management.

● FCC mandated requirements

● Ensure all E911, 911,Data Center, and NOC sites are in compliance by preventing compliance issues, developing and executing compliance programs, completing documentation via process changes, adds, changes, and disconnect circuit orders

Fiber Documentation Analyst Google

October 2016 to November 2017

● Directed problem-solving strategies & communication with ideas to resolve power & network issues.

● Interact with Network Maintenance Center to ensure network operational integrity.

● Manage data integrity, mining and clean-up of assigned products, Build ICABS/OSP fiber routes

● Responsible for troubleshooting network transport circuits, manages and corrects customer service issues on network.

● Manage data integrity, mining and clean-up of assigned products, Build ICABS/OSP fiber routes .

● Monitors the performance of the telecommunications networks, including usage, load patterns and system response.

Performs tasks to support the maintenance and installation of company’s transport, signaling, private line, ethernet & data services.

Design Engineer Zayo

October 2014 to October 2016

● Responsible for creating, managing and maintaining engineering circuit designs this position will act as a resource for installation and service technicians and circuit designers in the design and processing of customer and internal orders.

● Provide reliable engineering system design (DLR) for Construction, Installation, and Network Engineering technicians to use to activate new facilities for new customer locations and augmentations at existing locations. Page 2

Erica Fulford

● Provide Design Layout Record (DLRs) and Infrastructure Orders (IO's) for carriers ordering facilities

● Work with engineering department to order and establish required cross connects, CFA's and fiber tie pairs to complete customer's end-to-end network Provide support to all Field operations personnel to ensure accurate designs for service installations

● Processed, track & verified approved orders from sales & resolve jeopardy issues to process for provisioning to design.

● Provisioned & designed point-to-point circuits (DS0, DS1, DS3& OC3) access private line, switch & data products.

● Provisioned MACD orders & designed circuit levels from data, broadband & optical on local and long distance platforms.

● Provisioned (ASR) Access service requests, track, & escalate on FOC dates & design layout reports to LECS.

● Assisted circuit design team on network routing of circuits for proficient order processing & provisioning.

● Provisioned & designed off-net circuits & work with facility planning to assist engineering complex circuits.

● Point of contact for coordination & escalation for resolution with operations & carriers for scheduled circuit delivery date.

● Interface with internal organizations such as order entry, technicians, local & IXC to drive & deliver service as scheduled.

● Provisioned and designed local dial tone circuits such as (PRIs), Local Lines, & Unbundled loops.

● Schedule order for circuit installation & work with team on network routing of circuits to ensure proficient in circuit delivery.

Circuit Provisioner -Apex -Centurylink

April 2016 to September 2016

Ciena CorRegroom of various bandwidths

● Provided post sales and implementation support to company national account customer base as on multiple accounts.

● Managed customer account orders consisting install, moves, reconfigurations, and disconnections all circuit platforms.

● Interfaced with LECs & IXCs to resolve and escalate on outstanding orders to meet aggressive deadlines

● Ordered & tracked supplemental services, created and submitted a customer service order to IXCs and LECs.

● Updated internal organizations and management on order status and resolved service or billing issues.

● Received, verified and processed new, migration & disconnect orders from project management team.

● Interacted with pre-service, and engineering to coordinate installation of equipment and circuit for scheduled testing.

● Knowledge of TCP/IP; worked with dynamic, static & some BGP routing. NOC Surveillance Technician

Apex-Centurylink-Littleton - Littleton, CO

May 2014 to October 2014

Responsibilities:

● Perform trouble isolation and resolution on customer reported problems associated with the 'service' reporting the problem (DS1/DS0 Physical Layer) trouble resolution

● Responsible for understanding of DS0 circuits from analog voice to DDS, 64K, point.

● Responsible for switch (DMS 250/500) translations Employment History

APEX-CENTURYLINK Littleton, CO 2014 TO 2014

NOC Surveillance Technician

BROOKSOURCE COMCAST Centennial CO 2010 TO 20112

Small Business Retention

BROOKSOURCE - COMCAST. Centennial CO 2014 to 2014

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Erica Fulford

Circuit Provisioning Engineer

New Global Telecom Golden, CO 2008 to 2010

Retail Voip Provisioning

Education

Associate of Science in Business Science Management Psychology Sociology University of Phoenix Arapahoe Community College - Englewood, CO 2006 None in Interpersonal Communications

El Paso Community College - El Paso, TX

Project Management Professional (PMP)

In process

Additional Information

● Over 15 years of experience with Provisioning and Telecom Order Management.

● Initiates and executes cross connect requests using TEMS, or transport coordination activities with a variety of Transport equipment.

● Manages order completion and closure processes by making sure that full circuit test was performed from end to end. Port Test (PTST).

● Responsible for orders that include network fiber connectivity, off-net circuit orders, collocations, augments for space and power, and various leased circuit orders utilizing various technologies for delivery of bandwidth.

● Type of orders include, but not limited to: On- Net and Off-Net Transport, Cross-network orders, Dedicated facilities- both On Net and Off-Net.

● Ability to utilize PM data to determine faults of circuits, Able to work/lead LEC and/or vendor through difficult repair to resolve trouble issue and escalate when necessary

● Proficient in the use of various types of test equipment, and Proficient in reading technical documents.

● Proficient in the use of various software gui's.- Command line operation of Cisco, Juniper, Alcatel/ Lucent network elements. MetaSolv, Double Helix,Netcracker,X20

● Possess excellent communication skills.

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