SUMMARY

Results-driven and innovative sales professional with extensive experience in customer service, upselling, and strategizing to maximize business metrics. My strengths include fostering meaningful relationships with clients and vendors to learn and meet their unique needs and achieve company goals. I also excel at being able to develop systems of organization to maintain multiple workstreams simultaneously. I have received recognition for providing: outstanding professionalism, advancement opportunities for my team, creative resolutions, and for having exceptional time management.

SKILLS

Conflict Resolution

Management

Inventory Tracking

Customer Service

Detail Oriented

Sales & Upselling

Product Development

Data Entry

Communication

Deadline Oriented

Microsoft Suite

Bilingual: Russian

WORK EXPERIENCE

Pure Grown Diamonds Merchandiser March 2022 - Present

Conceptualize, develop & execute strategies to drive growth in domestic & international markets

Analyze sales results to plan and forecast in-season sales and inventories, and present results

Collaborate with design & country buyers to develop product line for upcoming season collections

Coordinate jewelry shows featuring new collections & manage direct reports in execution

Almod Diamonds International Director of Design and Merchandising March 2007– March 2020

Managed 10+ designers in the development of cohesive collections of jewelry: necklaces, rings

Provided oversight of the jewelry production process: design, preparation, and finalization

Reverse engineered assembly and component parts to achieve completion of products

Evaluated completed products to ensure aesthetic and quality according to company standards

Retained top client accounts by fostering authentic relationships and creating customized pieces

Attended trade shows and leveraged relationships to increase business ventures and revenue

Jewelry Specialist March 2002– March 2007

Offered recommendations for product placement to maximize performance based on forecast

Sorted products to ensure proper serial batch numbers before their display for purchase

Evaluated products before packing to decrease the number of returns related to defective items

Maintained an inventory management system to keep accurate counts of products on-hand

Conducted market research to determine market trends and inform upselling strategies

EDUCATION

High School Diploma Russia

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