Medical Assistant Customer Service

TERESA MORRIS

*********@*****.*** 352-***-**** Ocala, FL 34479

Summary

Personable Medical Assistant bringing 30 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.

Skills

• Privacy and Confidentiality

• Medical Records Management

• Patient Assessments

• Regulatory Compliance

• OSHA compliance

• Phlebotomy

• HIPAA Compliance

• Procedure Assistance

• Patient Flow Management

• Payment Collection

• Patient Scheduling

• Equipment Sterilization

• Customer Service

• Reliable Transportation

• Preparing Specimens and Samples

• Electronic Medical Records

• Lab Equipment Setup

Experience

Premise Health Ocala, FL

Registered Medical Assistant

03/2010 - Current

• Performed patient assessments, including vital signs and medical history documentation and medication reconciliation.

• Assisted physicians in exams, treatments, and procedures.

• Lab draws and prepare laboratory specimens for analysis and organized courier pick up.

• Random and Accelerate urine drug screening to include maintaining log books.

• EKGs, PFTs, Hearing exams and Eye exams.

• EMR to include eClinicals, Epic and OHM .

• Check-in and check -out patients to include fee collection, scheduling for a follow up appointment.

• Order medical supplies and office supplies.

• Wound care to include collection of cultures.

• Clia waived testing, strep, hiv, influenza, Covid, and Pregnancy.

• Cholestec, A1c testing and glucose checks.

• Verified insurance coverage and processed payments from patients.

• Maintained clinical records according to HIPAA regulations.

• Greeted patients upon arrival at the office and managed scheduling of appointments.

• Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.

• Administered injections under direct supervision of a physician or nurse practitioner.

• Educated patients about health maintenance activities such as diet modification, exercise programs, smoking cessation advice.

• Ensured all medical equipment was functioning properly prior to use.

• Performed quality control measures for accuracy of test results.

• Provided assistance in emergency situations as needed.

• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

• Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.

• Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.

• Participated in team meetings to improve workflows and contribute to improving patient population outcomes.

Countryside Medical Ocala, FL

Registered Medical Assistant

04/2008 - 03/2010

Express Care Of Belleview And Leesburg

Belleview, FL

Medical Assistant

04/2005 - 03/2008

• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.

• Administered injections, medications and treatments as directed by the physician.

• Provided assistance to medical staff in performing minor surgical procedures.

• Educated patients about medications, procedures and physician's instructions.

• Contacted pharmacies to submit and refill patients' prescriptions. Education and Training

Webster College Ocala, FL

Associate of Science in Medical Assisting Front And Back Office 06/1991

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