M Melanie MacDonald

315-***-**** ad2etf@r.postjobfree.com Dekalb Junction, NY 13630

SKILLS

• Coding

• Medical Terminology

• Electronic Health Records

Inventory and Supply

Management

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• HIPAA Compliance

Specimens Collection and

Processing

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• Patient Scheduling

• Payment Collection

Medical Records

Management

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• Vital Sign Monitoring

• Patient Documentation

Medical Office

Administration

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• Procedure Assistance

PROFESSIONAL SUMMARY

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Conscientious Healthcare professional offering over 15 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Organized Certified Medial Assistant with foundation in records management. Experienced in billing and collection procedures. Advanced medical terminology knowledge. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

WORK HISTORY

August 2019 - October 2023

Certified Medical Assistant, Rochester Regional Hospital, Potsdam

• Sanitized, restocked, and organized exam rooms and medical equipment.

• Documented vital signs and health history for patients in clinic and hospital environments. Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

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Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.

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Assisted with routine checks and diagnostic testing by collecting and processing specimens.

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• Collected and documented patient medical information such as blood pressure and weight. Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

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Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.

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• Taught patients about medications, procedures, and care plan instructions. Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.

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Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.

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Directed patients to examining rooms and coordinated transportation assistance as necessary.

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Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.

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Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.

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November 2014 - August 2019

Patient Representative, Rochester Regional Hospital, Potsdam, NY January 2010 - February 2013

Patient Representative, Gouverneur Hospital, Gouverneur September 2006 - January 2010

Patient Representative, Dr. Timothy Moon Primary Care, Edward's Ny

• Obtained client medical history, medication information, symptoms, and allergies. Performed medical records management, including filing, organizing and scanning documents.

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Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

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• Completed clinical procedures and gathered patient data for interpretation by physician. Obtained and documented patient medical history, vital signs and current complaints at intake.

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Answered telephone calls to offer office information, answer questions, and direct calls to staff.

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• Prepared lab specimens for diagnostic evaluation.

• Explained procedures to patients to reduce anxieties and increase patient cooperation.

• Oriented and trained new staff on proper procedures and policies. Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

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• Measured patient pulse oximetry.

Conducted monthly and quarterly inventory of supplies using facility cost reporting records.

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Verified any changes or data updates to patient records and checked insurance information at each appointment.

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Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.

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• Informed patients of excessive wait times and offered to reschedule appointments.

• Monitored patient flow throughout day to maintain appointment times and schedules. Scheduled appointments for patients and placed reminder calls 48 hours before office visits

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• Maintained clean and safe environment to promote patient safety and comfort.

• Answered patient assistance calls, assessed needs, and offered qualified support. Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

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Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.

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Organized and replenished unit supplies to maintain team readiness for expected demands.

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Verified any changes or data updates to patient records and checked insurance information at each appointment.

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Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.

•

• Informed patients of excessive wait times and offered to reschedule appointments.

• Monitored patient flow throughout day to maintain appointment times and schedules. Scheduled appointments for patients and placed reminder calls 48 hours before office visits

•

• Maintained clean and safe environment to promote patient safety and comfort.

• Answered patient assistance calls, assessed needs, and offered qualified support. Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

•

Verified any changes or data updates to patient records and checked insurance information at each appointment.

•

Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.

•

• Informed patients of excessive wait times and offered to reschedule appointments.

• Monitored patient flow throughout day to maintain appointment times and schedules. Scheduled appointments for patients and placed reminder calls 48 hours before office visits

•

• Maintained clean and safe environment to promote patient safety and comfort. EDUCATION

August 2019

Certified Medical Assistant, Medical Assistant

Suny Canton, Canton Ny

June 2001

Early Childhood Education, Early Childhood Education Northwest Tech BOCES, Ogdensburg Ny

June 2001

High School Diploma

Hermon DeKalbCentral School, Hermon Dekalb

• Honoree of student of the month

• National vocational honor society

• Honor Roll

• Ranked in Top 10 of class

• Awarded Angie Conklin Teaching Award

CERTIFICATIONS

• CCMA - Certified Clinical Medical Assistant

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