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Business Development Customer Service

Location:
Colleyville, TX
Salary:
125,000.00
Posted:
January 03, 2024

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Resume:

David J. Valdez

**** ******* ***** • Colleyville, TX 76034

817-***-**** • ad2ete@r.postjobfree.com

Executive-Level Director Management

Dynamic, results-oriented professional with 20+ years’ experience in client relations, negotiations, business development, and improving relationships utilizing strategic selling. Well versed in all areas of sales development, forecasting, communication, and domestic and international trade. Self-motivated team player with an unparalleled work ethic and track record of meeting aggressive goals for increasing market share, revenues, and client base. Strong relationship builder, capable of partnering with clients, vendors, staff, and administration. Highly organized and detail oriented, with proven strengths in prioritizing and managing multiple tasks, while maintaining challenging levels of productivity. Fluent in Spanish.

Account Manager • Sales Development • Contract Negotiations • Promotions • Product Development

Proposal Preparation • Strategic Planning • Sales Forecasting • Territory Development• Client Relations

Customer Service • Training/Development • Network Management • Marketing Analysis • Implementation

Career Achievements

Successfully grew territory to $112 MM compared to $54MM

Created Mexico & Canada Help Desk as a resource for external and internal customers.

Introduced highly profitable Expedited transportation services to/from Mexico and Canada.

Recognized as the Go-To person in the Corporate Office for improvements in processes and procedures, including Sales & Marketing, Pricing, A/R, Cargo Claims, Legal, IT, and Customer Service.

Grew equipment fleet from 4 tractors and 9 (53’) trailers to 20 tractors, and 45 (53’) trailers to service client needs.

Developed new territory from $0 to $7 million in first year.

Created a new service offering which grew the new market from $0 to $126 MM, reflecting an average growth rate of 40% year over year.

Introduced and implemented new business plans to reduce operating cost and improve on-time service offering.

Professional Experience

CTS Solutions Logistics March 15, 2022 to current

My primary reasonability was to develop and grow the existing carrier base for CTS Solutions Logistics for handling all of their transportation need.

This involved identifying FTL and LTL carriers across our network.

I was successful in developing new carriers to come on board for this project.

Develop new clients that could assist us in located across the USA, Canada & Mexico.

Work with other CTS Solutions Logistics departments (Legal, Marketing, Sales & Operations)

Samsung SDS Plano, TX Sept, 01, 2021 – December 14, 2021

Director of Carrier Procurement

My primary reasonability was to develop and grow the existing carrier base for Samsung SDS to utilize for handling all of their transportation need.

This involved identifying FTL and LTL carriers across our network.

I was successful in developing new carriers to come on board for this project.

Develop new clients that could assist us in locating warehouse space in Florida and Texas.

Work with other Samsung SDS departments (Legal, Innovation and Operations)

DJV International, Colleyville, TX 76034 March 2014 – September 2021

President & CEO

At DJV International Inc. my primary responsibility was to develop new and existing clients with needs for transformational for their International Business Markets.

Where I grew this industry from Zero Dollar’s up to over $4.5 Million dollars within my first year of service.

I was also involved with selling AD Field Software to our client base which helped generate more sales to the company.

My primary responsibility was for retaining my existing clients and grow with them and “Being on Call 24-7” to satisfy their daily needs.

Trinity Logistics Euless, TX April 2014-March 2015 –

Director of International Business Development

At Trinity Logistics my primary responsibility was to develop International Business Development.

Where I grew this industry from Zero Dolllars up to over $1 Million dollars with my first year of service.

I was also involved with selling AD Field Software to our client base which helped generate more sales to the company.

Other responsibilities I had included Managing Global International and domestic 3PL freight forwarding services offering their global services and throughout North America, with focus on Mexico and Canada.

Focus on expedited Ground, Air and Ocean contractual pricing agreements with National Accounts.

Negotiate transportation, warehousing, and distribution freight management pricing agreements designed to improve Supply Chain.

Negotiate Ground, Air and Ocean contractual pricing agreements with National and Local Accounts.

Xpress Logistics DFW Airport, TX Feb. 2013-March 2014

Director of Operations & International Business Development

Negotiate Ground, Air and Ocean contractual pricing agreements with National and Local Accounts.

Manage Domestic and International clients by providing expedited transportation solutions within the US, Mexico and Canada.

Design Logic, strategies and policies needed to generate profitable market share, oversee pricing, Points of Sale and roll out a series of training modules to educate Sales, Operations and Customer Service

Here I was held responsible to spelling AD Field software to our clients to help improve our communications with the existing business volumes we handled for them.

Focus on expedited ground and air transportation, warehousing and distribution freight management pricing agreements designed to improve Supply Chain.

Develop a highly qualified partner carrier database

Tazmanian Freight System Grapevine, TX 2011-Feb. 2013

Director of International Business Development

Manage Global International and domestic freight forwarding service offering with a major focus on expedited service between USA, Mexico and Canada.

Negotiate Ground, Air and Ocean contractual pricing agreements with National and Local Accounts.

Negotiate warehousing and distribution freight management pricing agreements. Design Logic, strategies and policies needed to generate profitable market share, oversee pricing, Points of Sale and roll out a series of training modules to educate Sales, Operations and Customer Service

Southeastern Freight Lines Dallas, TX 2009-2011

Manager of International Business Development

Managed and developed international service offering to Mexico, Canada and Puerto Rico

Responsible for the new business development in SW Region (TX, OK, LA, and Mexico).

Designed Logic, strategies and policies required to generate profitable market share.

Designed pricing with major focus on expedited service.

Designed Points of Sale and roll out a series of training modules to educate Field Sales, Operations and Customer Service.

Managed sales territory focusing on International Global Freight Forwarders, Customs Brokers, 3PL’s, Canadian and Mexican manufacturers.

Negotiated contractual pricing agreements with National Accounts to include subsidiaries located in Mexico and Canada.

Developed the resource to provide customer service to external and internal customers.

UTXL, Inc., Kansas City, MO 2007-2009

V.P. Business Development

Manage a portfolio of clients consisting of Fortune 500 companies with International subsidiaries, including Whirlpool, Pepsi, Procter and Gamble, Guardian Glass and Detroit Steel.

Introduced new Int’l service offerings to clients managed by 15 Field Sales Agents across the USA.

Negotiated contractual pricing agreements, credit terms and scheduling of transportation.

Managed qualifying, selection and rate negotiation for all partner carriers used to outsource service.

Developed training material and Points of Sale to launce international “Door to Door” service offering between the US, Canada and Mexico including customs clearance.

Zemog Transportation, Colleyville, TX 2006-2009

Chief Operating Officer

Partner and Manager of an asset based trucking company providing expedited full trailer load service for Intra-Texas clientele, and oversaw day-to-day sales and operations of the company.

Negotiated contractual pricing and credit term agreements with Fortune 500 clients, such as Pepsi Bottling, Gatorade, Coke, Dr. Pepper, Big Red, Nestle Waters, and Sparklet Waters

Provided expedited “Same Day” delivery for shipments up to 300 miles from origin.

Introduced a JIT mentality to insure same day / next day delivery service offering.

Grew company revenues to $2.5 MM in first year.

YRCW, Inc., Overland Park, KS 1980-2006

Director International Business Development

Manager of Sales, Marketing and Operations in development of new start-up Joint Venture in Mexico.

Responsible for Roll-out of Mexico service offering training material to company’s sales, operations, and customer service associates (approximately 800 people).

Negotiated and oversaw business development and P&L for our Mexico partner.

Introduced sales incentive programs to grow the business.

Developed policies, procedures, pricing strategy, upgrade web site and sales collateral.

Public speaker covering the NAFTA Agreement to groups in the US, Mexico and Canada.

Grew territory to $125 MM in 2006 showing an average growth rate of 35% year over year.

Education: Business Administration-University of Texas, San Antonio, TX



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