Sharon A. Scott

PO BOX ****

Cedar Hill, Tx *****

Cell: 214-***-****

Experience:

January 2023 - March 2023

HelloFresh

Material Handler - $18.25/hr

Worked in 36 degree warehouse picking and packing food boxes for shipment. May 2022 - February 2023

FEDERAL EXPRESS

Material Handler - $17.00/hr

Works in the distribution center in the shipping department scanning packages and routing them to their assigned delivery trucks for delivery. May 2020 - October 2020

SCOUT & CELLAR WINE DISTRIBUTION

Warehouse Associate - $14.00/hr

Worked in wine warehouse. Duties include picking and/or packing wines for shipment to private customers.

June 2018 - June 2020

MEDLINE INDUSTRIES

OP/ EPJ Operator/Material Handler - $16.25/hr

Worked in a medical supply warehouse. Primary duties include filling customer orders by handpicking the products from their designated locations and pulling products from staged aisles via a Raymond Order Picker and an Electric Pallet Jack for aisle replenishment. March 2018 - August 2018

AMAZON FULFILLMENT CENTER

Picker/Problem Solver - $13.00/hr

Works as a Material Handler picking products for shipment to customers. Also works as a problem solver, pulling totes that have missing items and coaching the pickers of those mispicked totes.

Oct 2016 – May 2018

ULTA BEAUTY DISTRIBUTION CENTER.

Equipment Operator/Material Handler - $15.50/hr

Works in a large distribution warehouse as an Equipment Operator pulling orders and stocking shelves via the use of a Raymond Cherry Picker. Also, works as a Material Handler picking, sorting and packing products for shipment.

May 2016 – June 2016 24/7 INTOUCH

Technical Support Representative - $12/hr.

Provided technical troubleshooting support as well as processed payments on Netflix accounts. Oct 2014 – Jan 2016 UBER, INC.

Independent Contract Driver - $14-$28/hr.

Worked as an independent driver transporting passengers from one location to another via a smartphone app.

Dec 2014 – Aug 2015 CARNIVAL CRUISE LINES, Miami, FL Customer Service Representative/Reservations - $12/hr. Worked from home via a virtual call center on the Australian desk for Carnival Cruise Lines, setting up reservations. Responsibilities included processing credit card payments over the phone and updating passenger accounts.

Nov 2003 – Mar 2012 LIVEOPS, INC. Palo Alto, CA

Order Processor-Independent Contractor $0.25 ptm (per talk time minute) Independent Contractor working from home as an Order Processor for over 100 different Fortune 500 companies. Strictly received inbound calls from customers who desired to place orders for products they viewed on various infomercials/commercials on television. Also, served as an answering service for multiple clients.

Feb 2008 - April 2008 PriceWaterhouseCoopers (2008 Tax Season) Feb 2007 - April 2007 PriceWaterhouseCoopers (2007 Tax Season) Customer Service Representative (K-1 Support) (Temp. Job), Dallas, TX $11.00/hr. Took inbound calls for 75 Limited Partnerships; supporting them with questions their investors had regarding their Form 1065 K-1 Forms during the tax season. Oct 2006 - January 2007 ICT Group-Virgin Mobile U.S.A., Carrollton, TX Customer Service Representative $9.50/hr.

Took inbound customer service calls for Virgin Mobile Wireless. Received payments for cellular accounts. Activated new cellular service. Provided technical and troubleshooting support. Nov 2003 – March 2009 LIVEOPS, INC. Duncanville, TX Order Processor-Independent Contractor $0.25 ptm

Independent Contractor working from home as an Order Processor for over 100 different Fortune 500 companies. Received strictly inbound calls from customers who wish to place orders for products they viewed on various infomercials/commercials on television. Also, served as an answering service for multiple clients.

Mar 2003-Oct 2003 SITEL CORPORATION/GENERAL MOTORS Austin, TX Customer Relations Manager $11.00/HR.

Customer Service for General Motors Corporation. Managed customer accounts. Worked as a liaison between customers and dealerships. Extended goodwill gestures to customers for customer satisfaction.

Provided technical support for customers having trouble registering their vehicles with the GM Owner Center site. Also provided email and fax support for customers who corresponded via email and fax as opposed to calling into the center. Education:

University of Phoenix-Axia College Online

Business Administration, 2008-2010

51 Credit Hours Received

Massey Business College Corpus Christi, TX

Other - Executive Accounting, 1988

Roy Miller High School Corpus Christi, TX

Diploma, June 1988

Gary Job Corps Center San Marcos, TX

Other - Lithographic Printing, December 1995

AIT, U.S. Army Ft. Jackson, SC

Other - Administrative Assistant, May 1998

Skills:

Proficient in Microsoft Windows XP, Vista, and Windows 7. Word, PowerPoint, Access, Excel, Works, Lotus Notes, Siebel Typing: 55 wpm

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