Vacation Planner

Sales-minded

travel

consultant

with passion

to sell and

focused on

leisure travel.

Offers strong

research

background

and love of

all things

travel. Enjoys

working with

clients

searching for

vacation of

lifetime

Detail-oriented

Agent and industry-

savvy professional

with demonstrated

history of

developing positive

working

relationships with

clients. Highly

skilled in contract

negotiation. Adept

at identifying

booking

opportunities

compatible with

client career goals

and industry niche.

Flexible hard worker

TERMS PRIVACY POLICY CONTACT US

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EXPERIENCE

EDUCATION

SKILLS

5 SUMMARY

FINALIZE

B

Marquai

Boards-

Fisher

904-***-****

Yswvfoundation@gma

il.com

Jacksonville, FL 32099

SUMMARY

Detail-oriented Agent and industry-savvy professional with demonstrated history of developing positive working relationships with clients. Highly skilled in contract negotiation. Adept at identifying booking opportunities compatible with client career goals and industry niche. Flexible hard worker ready to learn and contribute to team success.

SKILLS

Lease drafting

Resolving customer issues

Report creation

Contract negotiation expertise

Documenting information

Strong communication abilities

Marketing campaigns

Lead generation

Schedule creation

Calendar management

EXPERIENCE

CEC Remote Agent

Richmond, VA

CarMax/ Aug 2020 to Oct 2021

Responded promptly to customer service calls and inquiries from diverse groups of individuals.

Identified issues and determined when to appropriately escalate. Followed up with warm leads to drive deals to completion. Web Developer

Jacksonville, FL

Him and Her's Cleaning Services/ Jun 2017 to Jan 2020 Created images and redirect links for use in marketing and email campaigns. Developed unique website and logo using Adobe Illustrator to strengthen company brand and identity.

Customer Care Agent

Indianapolis, IN

Xerox, ACS/ Feb 2013 to Jul 2016

De-escalated customer issues with proven conflict mediation and problem-solving abilities.

Promptly responded to customer inquiries and resolved complaints to promote loyalty.

Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.

Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products. Vacation Planner

Indianapolis, IN

Bluegreen Resorts/ Jan 2006 to Feb 2012

Handled travel arrangements for groups, couples, executives and special needs clients.

Took payments via credit and debit cards and handled sensitive information with professionalism and discreteness.

Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.

Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently. Explained benefits of purchasing travel insurance with clients. EDUCATION AND TRAINING

Associate of Applied Science: Marketing Management And Research Texas Southern University May 2000

Houston, TX

Contact this candidate