Jetaime Smith

Columbus, OH *****

Cell-614-***-****, ad2esx@r.postjobfree.com

Summary

Team player with in-depth knowledge of sales, customer service and management. Upbeat, cheerful, and morale-boosting attitude and can work in a fast-paced environment. Presents a strong eye for detail to provide awareness of customer needs and ensures that they receive quality products and service to win customer experience

Skill

Microsoft Office Applications (Word, Power Point, Excel). Strong administrative, computer, verbal, and written communication skills. Experience in sales and business communications. Branker, Deposit Drops, Cash handling

Work Experience

KFC, Columbus, OH (October2018- Present) Manager

● Maintains fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards

● Provides on-going coaching and feedback to crew on customer service, product quality, and speed of service

● Shares responsibility for cash procedures such as bank deposits, making change, and verifying drawers.

● Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximizing sales, operating efficiency, and profit.

● Responsible for execution of One-System Workplace Health and Safety during their shift. Ensure employees under their control are observing safety procedures and that any hazardous situations are rendered safe.

● Allocate responsibilities to each employee on shift and monitor performance accordingly. Ensure tasks are only undertaken by those employees certified to perform them.

● Assist the Restaurant General Manager in implementing restaurant training programs for Shift Supervisors and Team Members, to enable them to maximize performance and realize their career potential. Save-A-Lot, Columbus, OH (March 2018-October 2018) Store Clerk

● Operated a cash register and performed checkout procedures at or above expected performance standards

● Consistently exceeded the company standards involving handling, stocking, and maintaining grocery products

● Provide excellent customer service by communicating in a friendly and courteous manner

● Receive customers and assist them with the selection of merchandise ● Display and organize products in a store for the customers to locate easily ● Help customers in billing and payment processes at the stores counter ● Maintain the outlook of the store through dusting, cleaning, and restocking merchandise on the shelves.

KFC, Columbus, OH (March 2015-March 2017) Team

Member/Associate.

● Prepared guest orders with accuracy and efficiency

● Provided a stellar guest experience including friendly interactions, hot & fresh meals, and commitment

● Contributed to the overall positive and collaborative family environment.

● Involves being cheerful all the time, delightfully serving the customers with a smile.

Ohio Health, Columbus, OH (February 2023-Current) Patient Transport Specialist

● Transporting patients to their designated areas for further assistance ● Assisting with patient’s clinical needs

● Assist with the removal of IV’s

AC Lens, Columbus, OH (January 2022-July 2022) Merchandise Processor

● Assisted with sorting through glasses and contact lenses

● Picked and Packed contact lenses

● Shipped lenses down assembly line

Woodforest Bank, Columbus OH, (August 2021-January 2022) Retail Banker

● Bank Teller

● Processing transactions

● Account opening

● Performing Account Maintenance

● Handled Vault balancing and cash ordering

● Assisted with customer inquiries and used analysis skills to resolve

Education

● High School Diploma, Columbus, OH.

Volunteering & Team Leading

● Volunteer of America

● American Red Cross Society.

Awards

● Best Customer Service.

● Employee of the Month

● Perfect Attendance.

Reference

Upon request.

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