Thomas M. O’Brien

**** ****** ****, ***. **, Troy, MI 48084

Phone: 248-***-****

Email: ad2esw@r.postjobfree.com

CAREER OBJECTIVE

Sales Representative—Account Manager

A proactive, results-driven inside and outside sales professional with 20+ years of sales experience is seeking a challenging sales position in a medium to large size organization. Solid interactive people skills, detail oriented, high energy, able to resolve problems and devise effective solutions. Extensive team experience and training for use in demanding sales environments. Exceptional knowledge and abilities in these areas:

Experience in Outside Sales

& Inbound and Outbound

Selling Environments

Repeatedly Exceeded Sales

Quotas & Won Awards for

Incentive & Recognition

Organization of Work &

Time Management Skills to

Meet All Deadlines

Ability to Interact at all

Levels & Handle Difficult

Customers

Excellent Communication &

Interactive Interpersonal &

Sales Closing Skills

Proactive Problem-Solving

Ability & Troubleshooting

Skills

Experienced in calling on

Management at the Executive

level

Dependability & Follow

Through with a Focus on

Details & Results

Professional Sales Training

& experience with

Salesforce.com

SUMMARY OF ACHIEVEMENTS

• Awarded numerous incentive awards for sales at YP Holdings, e.g., a cash award of $900 in 2016 for being a top producer for the YP Presence Sales Contest

• Received recognition for negotiating payment on a $4,000 delinquent Yellow Pages print and digital advertising account and securing renewal of the $800 per month account as an account manager with DexYP (7/2017)

• Ranked in top 3 of 30 inside sales associates at Dialogue Marketing; achieved numerous incentive awards for sales achievements

• Dramatically increased sales at Dubois Chemical during first year with the company and received a commendation for the highest percentage increase in annual sales (300%)

• Awarded a $4,500 performance bonus from Teknor Apex for identifying and resolving a quality issue at a key client's manufacturing plant

PROFESSIONAL EXPERIENCE

Aston Carter - GM Tech Center (GM Envolve) Warren, MI. 7/2023-10/2023 Fleet Action Center Specialist

Provide vehicle variance reports, production progress and vehicle in transit location information to fleet management companies and upfitters. Accounts included Union Leasing, Auto Truck Group, Morgan Truck Body and several other companies. PROFESSIONAL EXPERIENCE, Cont.

Imperial Marketing (owned by Helm) Livonia, MI. 12/2019-4/2023 Business Development Representative Dealer Consultant

Call Stellantis / Chrysler dealerships throughout the southeast and southwest. Sell Mopar Service Contracts to Finance and Service managers. Train dealership personnel on using Dealer Connect.

North American Bancard Troy, MI. 5/2019-7/2019

Customer Service Representative

This was a temporary position through Aerotek. Answered inbound calls regarding rebooting credit card processors for clients. Verified client information and walked them through the reboot process.

SB Specialty Metals Troy, MI. 7/2018-2/2019

Inside Sales Representative

Quoted pricing and delivery on conventional and powder metal tool steels. Converted quotes to sales and serviced new and existing accounts. Developed relationships with customers. Increased daily number of quotes generating sales, with values up to $40K. Dex ● YP Madison Hts., MI. 9/2013-9/2017

Account Manager

Sold internet advertising products on YP.COM a popular search engine. Products included SEM programs and individual ads. Also sell print advertising products in Yellow Page print directories around the U.S. Skilled at qualifying customers, presenting products, answering objections and closing sales.

Western Michigan University, Kalamazoo, MI

BBA Degree – Bachelor of Business Administration – Industrial Marketing major EDUCATION

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