Dulce Campos

*** ******* **, ***** ** Grace, MD *1078

Phone: 407-***-**** (C)

ad2esf@r.postjobfree.com

Objective: Result-oriented, bilingual professional seeking a position in a career minded organization.

Skill Summary

Data Entry

Interpersonal Skills

Organizational Skills

Decision Maker

Collections

Supervisory

Team Player

Self-starter

Communications

Time Management

Customer Service

Conflict resolution

Experience: Operational Data Entry Specialist, May 2019 - Current

Serve as the primary point of contact for the Nurse’s Aide Certification team test delivery points (test centers, proctors, events, etc.)

Provided triage for urgent requests and work with test delivery staff to properly resolve all inquiries

Type quickly and efficiently, 40+ WPM, while maintaining a high degree of accuracy, organization and paying great attention to detail

Develop standard processes and Frequently Asked Questions (FAQs) that enable the team to service customers at peak efficiency

Extensive experience working with Microsoft Office

Good interpersonal and communications skills over the phone

Respond to inquiries via phone, email and chat ensuring exceptional customer experience

The ideal candidate will have excellent conflict resolution skills and be very strong with excel

Brand Ambassador, Firebirds Wood Fire Grill, July 2018 – January 2019

Introduce Firebirds through an interactive sales presentation to local businesses highlighting the Signature Item sample tray

Work with management on the development of marketing strategy

Build and maintain professional relationships in the local community

Ability to speak publicly with confidence and poise

Work closely with the management team to ensure timely and efficient delivery of requested services by new and repeating customers

Proficient with computer, planning and organizational skills

Collections Representative, Orlando Longwood Auto Auction, January 2018 – July 2018

Handled inbound and outbound calls with the objective of collecting delinquent accounts

Served as a bilingual collection representative for auto dealers in all 50 states and US territories

Researched, analyzed, and settled all customer billing disputes

Negotiated settlements and established promise to pay

Performed skip tracing and updated customer information in the data system

Achieved recovery of 80% of bad accounts

Classified overdue accounts for efficient collections

Adapted to changes at work (products, services, policies)

Life Insurance Agent, American Income Life, September 2017 – January 2018

Developed a positive working relationship with clients

Communicated with Individuals, Small Businesses and Self-Employed sharing an incredible value proposition

Explained the differences in policy specifics so clients can make informed decisions about their purchases

Assisted with obtaining underwriting approval

Responded to clients’ questions and challenges

Followed up with clients after initial meetings or conversations

Participated in continuing education programs in both insurance and sales

Entertainment Assistant Supervisor, Mangos Tropical Café, December 2016 – January 2018

Informed supervisor of any technical or operational problems.

Scheduled employees to ensure coverage of area.

Worked closely with the Costume and Technical supervisors to ensure the quality of guest interactions.

Prepared assigned area for operation on a daily basis.

Supervised the assigned area to ensure that all policies and procedures were followed.

Coordinated all scheduled rehearsals, trainings, costume fittings and related duties.

Provided guest service according to Mango’s standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions.

Maintained cleanliness and safety in assigned work area and performed all duties in compliance with Mango’s Safety guidelines and requirements. Reported all unsafe or unusual conditions to supervision.

Met scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs.

Hostess, Mango’s Tropical Café, October 2015 – December 2016

“Set the stage” for an exceptional dining experience by guiding guests safely and professionally through the entertainment and dining room area to their table while engaging in warm and friendly conversation.

Demonstrated genuine hospitality during every interaction whether it be over the ‘phone or in person. This included providing accurate wait times, directing guests to the restrooms, taking reservations, receiving to-go orders or answering questions.

Created a positive first impression that build loyalty in return guests.

Comfortable in approaching VIP guests

Team player with a “can-do” attitude; delivered 100% guest satisfaction.

Outgoing and not afraid of a large crowd of customers

Character Performer and Character Hostess, Walt Disney World, June 2010 – November 2016

Delivered world-class service and lifetime memories for Disney Guests.

Performed in Shows, Parades and “Meets and Greets” with Disney Guests.

Brought Disney Characters to life and became a star while creating Disney Magic for everyone.

Provided assistance to characters/performers, including preparing for shows and sets (getting in/out of costumes, location set-up), and ensured performers are on-time for performance sets.

Accompanied performers on set to ensure a safe, friendly working environment and facilitate the guest experience

Familiar with character and entertainment schedules at the Resort and assist Guests with photographs, autographs and questions

Assisted Guests and Cast Members with directions, event schedules and other information or assistance as needed

Anticipated and resolve Guest concerns. When necessary, provided service recovery after character departures including providing alternate solutions and notification of other set times and locations

Understood and maintain Disney Character integrity

Character Performer and Entertainment Escort, Universal Orlando, June 2009 – November 2016

Brought to life some of the most popular characters from the Universal collection.

Performed in Shows, Parades and “Meets and Greets”.

Facilitated entertainment performances by providing positive service and accurate information to guests and according to Entertainment departmental guidelines and expectations.

Responsible for the safety and physical well – being of performers while on set. This includes: assisting with lines, camera and photos, autograph books and other guest/management needs.

Responsible for safety escorting performance vehicles to, on and from set, while monitoring guest safety.

Assisted and accompanied Entertainment performers to, on, and from assigned sets.

Supported Animated Characters with dressing/undressing character costumes including zippers, snaps, shoes, and headpieces.

Assisted in operational/administrative duties which may include; daily set up and strike of stanchions and signage, proper use and refueling of company vehicles, and completion of daily paperwork.

Followed daily care guidelines for character costumes in order to maintain the integrity of the performance or role and providing communication to management regarding costume problems, issues and concerns.

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