Juanita Jane Boyd 409-***-****

*** ******* **** ****

Dickinson Texas 77539

Bilingual English Customer Service Representative serving over 20 years with a major company.Detail oriented with the ability to multitask. Proficient with basic office equipment, answering telephone calls and in house software Possess excellent communication skills. Consistently able to meet goals and objectives under tight deadlines. Ability to provide outstanding quality customer service.

American Furniture Inc 08/02/2019 till 05/01/2020

Webster,Texas 218-***-****

Sales: Top 10 Seller with company from Colorado selling mattress, furniture, pillows, mattress’ and accessories including rugs,decorations Canvas art, etc. Job also included answering phone duties 30 minutes per day, talking to customers about payment cash or finance. Including delivery,

removal of old furniture or old bedding. Also available is “CPU”, Customer pick up at warehouse or could rent trucks.

Bel Furniture 6/12/2014 / 08/01/2019. 832-***-**** Mollai InterestWebster Texas Sales: Top Seller with company top 3 selling furniture, warranty’s, mattress’s, mattress protectors, pillow products, and whatever floor models available. “Million Dollar” 2 years with company. Quality customer service given to each client with follow up with delivery, emails, phone calls, and reselect even with additional sales before delivery is service. Being bilingual has allowed me to work with Spanish speaking customers. I have also trained new employees, attended sales meetings in Katy, changed prices and tags for sales promotions like Black Friday, New Years, Memorial Day, etc.Fast pace sells. Providing Excellent Customer Service.

Sears Outlet 10/29/2013 till 06/10/2014 Selling appliances, warranty’s, furniture, mattress’s, air conditioners, patio furniture, and many other products. Duties also include open and closing registers, ordering service for customers, emails, delivery’s, follow ups, completing goals and team goals. Online training, answering emails, Providing quality customer service.Fast pace.

Brooks Brothers 03/30/2012 till 05/14/2013 Premium Mall SanMarcos Texas 512-***-**** Manager: Opens, closes, supervising up to 7-8 team members, checking in freight, promos, marketing,having security code, key handler, trading seasonal, bank deposits,safe combinations, schedules, progress reports, and providing excellent customer service.

Perfumania 05/23/2010-03/29/2011 Tanger Mall & Premium SanMarcos Texas 512-***-**** Assistant Manager duties include opening and closing the safe, bank deposit, key handler, interviewing new/seasonal employees, scheduling, opening/closing cash drawers, shipping and receiving,ran payroll reports. Providing such leadership training with goals, conference calls, ordering supplies for store budget, merchandising, and handling all promo and signage for sales. As top seller I was asked to work in both store to fulfill certain quotas and goals.

JC Penny’s 01/19/2009 till 04/30/2010 TownCreek Mall New Braufels Texas Duties included pricing, freight, cross trained to work in different departments, children’s, shoes, ladies, men’s, returns, customer service, selling credit card applications, new employees would shadow me, & cash registers. Worked during Black Friday, July 4th and include all promos/also involved with store grand opening.

ATT 03/1978 till 01/2006 Galveston, Texas City, & HoustonDuties include: Call center environment, highly organized, worked in difficult situations, handling over 1000 calls per day. Maintained a quick time log with productivity & quality of work. Directory assistance working in house software, also includes serving as temporary management position while and during vacations, during evacuations and disabilities. Brenda McKinney 409-***-****

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