Team Leader Technical Support

CURRICULUM VITAE

NAME : CHRISTINE MWENDE MUEMA

DATE OF BIRTH : 17TH APRIL 1984

NATIONALITY : KENYAN

ID NUMBER : 23419778

ADDRESS : P.O BOX 265-00515 BURUBURU, NAIROBI

TELEPHONE : 072*-******

EMAIL ADDRESS : ******@*****.***

PROFESSIONAL SUMMARY

Adaptable and versed with almost 4-years’ experience in Technical and Administrative environment. I am competent in research and technical support as well as training. Exhibits strong communication and Interpersonal skills. I am self-driven ambitious, fast learner, team player because I believe the skills I possess will be necessary in a tough business environment and therefore help in achieving organizational goals and client satisfaction. KEY SKILLS

Strong Technical skills and a troubleshooter.

Communication Skills.

Research and Process Improvement.

Creative Problem Solver.

Detailed /Excellent Levels of Concentration and Accuracy.

Good Negotiator.

Inter persons Skills.

Supervisory Skills

WORKING EXPERIENCE

August 2020- Present: Contractor at QA World Transcription: QA Analyst.

Converting audio from phone based interactions in accordance to the company’s guidelines.

Conducting thorough research on clients.

Proof reading to make sure the work is error free.

Make corrections and edits as required by the company. April 2017-To June 2020: Saliq Software Solutions-Technical Analyst.

Provide customer support and service in person, via phone, remotely as appropriate.

Resolve help desk issues.

Perform user administrative duties.

Assist in projects assigned/ Implementation.

Keep current on trends, development, innovations, and equipment/ Research and Upgrades.

Provide analysis, determine the problems and document the issues

Provide training for the users.

Track calls from users related to problems and questions about the system.

Trouble shooting technical issues.

Communicate with clients and colleagues to improve on the functionality of the system.

Advise and give recommendations to the client on the hardware to use. March 2013-To January 17th2017: Bridge International Academies Supervisor Digital Content Editing

Editing and proof reading content from curriculum department.

Ensuring the text is in the right style

Correcting spelling, grammar and punctuation on errors

Liaising with authors about queries or revisions

Data Content analysis

Adjust formatting of Teacher Guides (TGs) in Microsoft Word to allow for file conversion/publishing

Nook QA scripts.

Keep steady pace of daily work on conversion tool in order to meet weekly Teacher Guides (TGs) publishing requirements.

Respond to ad hoc requests from Curriculum team to format/convert/publish Teacher Guides (TGs) outside of the normal, weekly assignment

Publishing an Uploading content for the end users

Providing Technical user support

End user training of the applications and equipment in use

Networking and equipment configuration

Software Diagnosis and troubleshooting.

Developing Content for trainers and trainees

Maintenance and Updating the software

Preparing Reports and Tracking Data.

Overseeing the content editing process

February 2012-December 2012: Bridge International Academies as a contractor

Editing and proof reading content from curriculum department

Ensuring the text is in the right style

Correcting spelling, grammar and punctuation on errors

Liaising with authors about queries or revisions

Preparing content for trainers

Data capture and evaluation

Preparing Reports and Tracking Data

January 2011 – To Dec 2011 :Cadiff-Systems Ltd –Sales and Marketing Executive Representative, Support, Training and Implementation

Duties

Verifying the quote is agreeing with the LPO

Presentation of the products

Converting the specs into invoice

Preparing the purchase orders

Payment and Delivery of hardware follow up

Processing Quotations

Marketing the products and Sales of the products

Training users on the product

Configuration, Hardware installation,Software Installation and Set up

Supporting clients and advising them on the hardware and software and Problem Diagnosis and Trouble shooting

Jan 2009-Dec 2009 : Mbai Ndeteni & Associates

Duties

Processing IPO transactions. Receipts and payments, NSE Buy and Sell transactions and Cumulative balances to CDS accounts

June 2008-October 2008- Custody Registrars Services Duties

Cheque reconciliation

Customer service and Registration of shareholders at the AGM Jan 2007- April 2007- National Bank of Kenya

Technical Department

Duties

Assembling of computer parts and Computer servicing

Identification of faulty computers and Computer repairs

Replacement of motherboards.

Configuration of servers

Installation of programs and Creating Back-ups

Printer repairs, Photocopier repairs and servicing

Hardware Installation

Diagnosing faulty power switches

Installation of telephone lines and extensions

Cabling, Color coding and Routing

Configuration of different printers, Network and Internet.

Memory Upgrade

Information System Support Department

Duties

Generating Reports and Data Capture

Database management and Development

Design and Creating Interface and other Modules

Error Handling on the ATMs

Installation of software of bank application software on the ATMs

ATM repairs.

Creating different accounts for the end user (teller) System Development

Duties

Data capture

Software Designing and Coding

Running the system and Error correcting

Creating Back-ups

System testing, System Implementation and Presentation

Documentation on the system Developed

Oct 2007- Nov 2007: Human Resource Department Data analysis and Data Entry National Bank of Kenya Sep 2007-Oct 2007: Administration Department Tender pre-qualification exercise National Bank of Kenya July 2007- Sep 2007: Sales of Barclay Card- Barclays Bank Jan 2006- April 2006: Internship ICT Department- National Bank of Kenya Jan 2002- March 2002: Sales and Marketing of Celtel Lines and Air time- Celtel EDUCATION BACKGROUND

Jan 2010-Dec 2010: Afralti Telecommunications- CISCO CERTIFICATION NETWORKING ASSOCIATION 4 May 2005-April 2007: Jomo Kenyatta University of Agriculture and Technology Bachelor of Science and Information Technology

Award- 2nd Class upper Honors

Jan 2004-Dec 2004: Kenya School of Professional Studies (KSPS) Advance Diploma IT Award-Credit Pass

Jan 2003- Dec 2003: Kenya School of Professional Studies (KSPS) Diploma IT Award- Credit Pass

May 2002- Aug 2002: Jomo Kenyatta University of Agriculture and Technology Certificate in Bridging Math

Award-Pass

Jan 1998-Nov 2001: Hospital Hill High School

Grade: C( Plain)

Jan 1989-Dec 1997: Martin Luther Primary School

426/700

AWARDS AND HONORS

1998-Class prefect

CLUBS

Member of the Drama Club

Member of Christian Union

Member of the Wildlife Club

ACTIVITIES AND HOBBIES

Swimming, Traveling, Reading, Meeting new people, Playing Table Tennis. REFEREES

1.Mary Hunter

Print Production Manager-Bridge International Academies Skype:mary.hunter1018

TEL: +1-617-***-****

2.John Kiria

Ag. Chief ICT

Network & Infrastructure

Shared Servies Division ICT Authority & MOICT

P.O BOX 30025,00100

Email: ****.*****@***.**.**

TEL: 072*******

3.John Oburrah

Business Development Director

Techno Savvy

Email: ****@******-*****.***

TEL: 072*******

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