Wassim Griri

Supervisor / Team leader

Email:

ad2eqp@r.postjobfree.com

Phone number: +971*********

Age: 38 years

Family situation: Married

To obtain a position that will enable me to use my strong organization skills, educational background, and ability to work well with people.

Work experience

16 years experience in call center:

Technical and Commercial advisor /Call

Center CONCENTRIX/ LAC 2 Tunis, Tunisia

FromOctober2007to2008

• Technical advisor by phone.

• Internet troubleshooting and problem resolving.

• Communication and interpersonal skills

• Achieve the objectives set by the company

Supervisor / back up Team leader /Call

Center CONCENTRIX/ LAC 2 Tunis, Tunisia

fromOctober2008untilPresent

Management:

• Build the skills of all the advisors assigned to me in my team (objectives, technical support, call coaching, debriefing).

• Define the tasks to be accomplished and coordinate their execution with the team.

• Manage profiles during phone interviews.

• Manage the customer relationship throughout the

telephone interview.

Computer skills

Microsoft office

Word: very good

Excel: very good

Power paint: good

Assets

Polyvalent

Responsible

Leadership

Areas for improvement

Perfectionist

Organized

Delegate tasks

Training of new profiles:

• Participate in the creation of training modules.

• Prepare Training Slides

•Train the team on the products/services in order to set up

new profiles.

•Train the team in managing the IT tools used by the customer

•Develop quizzes.

Certificate Train the trainer

• Animation techniques

• Training methods and aids

• Training plan and schedule

• Put into practice

Languages

Arabic—> first language

French—> Very good

English—> Good

Education

Baccalaureate (Economics and management) in el

Haythem college 2004 in Beja Tunisia

BTS: Senior trade technician

From September 2004 to June 2006

Certificate of Complementary Training in the

Maintenance of Electronic and Digital

From 27 November 2006 to 27 may 2007

Interests

Sport: Football

High-Tech

Fishing and camping

References

References available upon request

Contact this candidate