Sales Manager Customer Service

Denise B. Crump

Phone: 253-***-****

*************@*****.***

Professional Profile

Self-motivated results-oriented Manager and Customer Service with 26 years experience developing and motivating teams that consistently produce quality work in a fast-paced atmosphere. Proficient use of Microsoft Office Suite with emphasis on the following: MS Word, Excel, Power Point and Outlook, QuickBooks, Bookkeeping and payroll.

Key Skills:

Persuasive Speaking Skills Ability to Use Positive Language Adaptability Clear Communication Skills

Empathy Self-Control

Time Management Take Responsibility

Buddy’s Home Furnishings: 3/16/2020 - 6/4/2021

Sales Manager

Aaron’s Inc.: 3/2019 – 3/14/2020

Sales Manager / Customer Accounts Advisor

• Assist General Manager with product ordering, including planning for future sales and events and stock balancing.

• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and goal renewal.

• Ensure team sales performance by selling, merchandising, pricing and demonstrating exceptional people skills.

• Foster new customer growth by treating customers as if they are our only client.

• Drive performance in telephone and floor sales.

• Develop long-lasting customer relationships on a first name basis which builds trust.

• Promptly resolve customer opportunities and concerns.

• Attain and maintain customers’ accounts by updating customer information in the store computer system and documenting all customer payment appointments.

• Make direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone.

• Sell customers on the benefits of timely lease agreement renewal payments.

• Assist with merchandise returns and guest deliveries as directed by management. Pacific Northwest Collections: 9/2010 - 7/2015

Collection Specialist

• Collected payments on past due bills and organized a list according to severity of delinquency.

• Worked with Attorneys in regards to Bankruptcy and Probate Claims

• Performed NSF Services and Skip Tracing functions to include Personalized Client Services, Pre- collections in order to collect a debt in a timely manner.

• Maintained flexible software programs, Custom reports, Credit reporting, Paperless document management, etc.

• Located customers using credit bureau information, background checks, loan documents, and other paperwork or databases.

Education

• American Business & Technology University, (Certificate in Human Resources) 10/2017

• American Business & Technology University, (Certificate in Professional Bookkeeping) 4/2019

Contact this candidate