Junnie L. Cañete

Sitio Kamanggahan, Guadalupe

Cebu City 6000

+63976.224.1276

ad2eoc@r.postjobfree.com

Objective

To work in a company that will provide greater learning and further my experience pertinent to a top-level position in the customer service industry. Personal Experience

Demonstrated experience in evaluating, selecting and acting on various methods and strategies for solving problem and making decisions and meeting objectives before being directed or forced by events Employment History

April 2016- October 2023 Ctrip/Tours4Fun – Ayala Center Cebu Tower Supervisor – Order Processing Specialist – Travel Advisor Key Responsibilities:

Customer Assistance:

Assist customers in selecting the most affordable and competitive tours, addressing their specific needs and preferences.

Provide clear and concise answers to customer queries regarding our services and products. Order Processing:

Guide customers through the order processing procedures to ensure efficiency and accuracy. Manage multitasking responsibilities, including order processing via chat, responding to emails, and maintaining operational platforms.

Issue Resolution:

Understand customer concerns and issues, working proactively to develop favorable solutions that benefit both the customers and the company.

Positive Customer Interaction:

Maintain a positive outlook and exhibit a high level of comprehension, especially when dealing with challenging customers. Foster positive relationships with customers through effective communication and problem-solving.

August 2015 - February 2016 Guyana Outsourcing

Chat Support Representative – Online Sales Specialist Key Responsibilities:

Customer-Centric Focus:

Make customer service the highest priority during chat interactions, ensuring a positive and satisfactory experience for every customer.

Inquiry Handling:

Respond promptly to customer queries about our services, providing detailed information and guiding them through the order processing journey.

Chat Management:

Execute effective multitasking in chat management, handling up to four chats simultaneously to meet the demands of our dynamic customer base.

Order Processing Assistance:

Offer support and guidance to customers within the chat platform, facilitating a smooth and efficient order processing experience.

Thorough Comprehension:

Engage in extensive reading to comprehend and address customer concerns and issues effectively, ensuring a comprehensive and satisfactory resolution. Sept. 2012- June 23, 2015 OMF Literature Inc. – Cebu City Retail Sales Associate

Key Responsibilities:

Customer Service:

Greet and assist customers in a friendly and professional manner. Provide product information, answer inquiries, and offer assistance to enhance the shopping experience. Sales Generation:

Actively engage customers to understand their needs and preferences. Utilize product knowledge to recommend and upsell items, driving sales and meeting targets. Process transactions accurately and efficiently through the point-of-sale system.

Product Knowledge:

Stay informed about product features, benefits, and promotions to provide accurate information to customers.

Keep abreast of industry trends and changes in merchandise. Visual Merchandising:

Assist in maintaining an appealing and organized sales floor.Participate in setting up displays and arranging merchandise to highlight promotions.

Inventory Management:

Monitor and report on inventory levels. Assist in restocking shelves and maintaining an organized stockroom.

Problem Resolution:

Address customer concerns and resolve issues promptly and effectively. Escalate complex problems to the appropriate supervisor or manager when necessary.

Team Collaboration:

Collaborate with colleagues to achieve team goals and contribute to a positive working environment. Provide support during peak hours, special events, and promotional activities. Adherence to Policies:

Adhere to company policies and procedures, including but not limited to those related to customer service, cash handling, and security.

Upselling and Cross-Selling:

Identify opportunities for upselling and cross-selling complementary products to enhance the customer's shopping experience.

Continuous Learning:

Actively engage in ongoing training and development to enhance product knowledge and sales skills. May 2009- June 2011 Carlson Restaurants (TGI Fridays)-Jeddah, KSA Waiter

Key Responsibilities:

Customer Engagement:

Assist customers in crafting memorable experiences during their visits, ensuring their needs are met and expectations exceeded.

Team Collaboration Advocate:

Emphasize the significance of teamwork across every aspect of the operation, fostering a collaborative and positive work environment. Facilitate communication and cooperation among team members to enhance overall efficiency.

Operational Support:

Provide hands-on assistance to team members, both in front and back-of-house, to ensure smooth store operations.

Contribute to maintaining a well-organized and efficient workflow. Continuous Improvement Initiatives:

Take a proactive role in advancing and improving the team environment. Implement strategies to enhance customer satisfaction and contribute positively to the company's objectives. January 2006 - August 2006 Fidelio Educational Travel Company Travel Coordinator

Key Responsibilities:

Client Coordination:

Engage with clients to understand their travel inquiries and demands. Assist clients in the creation of customized tour packages tailored to their preferences and needs. Team Collaboration:

Collaborate effectively with team members in the planning process, fostering a collaborative environment. Share best practices that contribute to the overall success and growth of the team. Feedback and Evaluation:

Provide constructive criticism to team members, evaluating tour plans, and offering direct feedback to enhance individual and team performance. Recognize and commend team members for their strengths and contributions.

Telemarketing Outreach:

Conduct telemarketing activities targeting prestigious schools and companies in Metro Manila to expand the client base. Present compelling travel offerings and benefits to potential clients. Promotion of Team Environment:

Actively promote and enhance a positive team environment. Ensure that the team is aligned with providing optimal solutions for clients while advancing the interests of the company.

Jun. 2005- Oct 2005 BO’s Coffee Club, SM1, Reclamation Area, Cebu City Barista

In charge in providing a quality customer service

Provide coffee and mixes customers order by following a set of standards.

Promotes and enhances team environment, assuring that we are providing what is best for the client and the company.

May 2002- Dec. 2003 YoungLife Philippines Inc., Espina Village, B.Rodriguez Field Student Staff

Tasked to do survey in some universities and secondary school around Cebu City.

Create programs for the young people and young adult in order that they can be an effective students or being.

Create an environment for a self-enhancement and motivation wwhich can only be found in Christ.

Conduct bible study with the students in the schools or in the student center. Education

Asian College of Technology 2006 - 2007

Bachelor in Arts in Theology- Visayan Nazarene Bible College 2000 –2004 Abellana National School 1995-1999

Hipodromo Elementary School 1994-1995

Skills

Customer Service Skills: Retails and Virtual

Operates the following:

Computer Literate

Office Machines

Know how to format Computers, Install Hardware and Software Internet savvy

Seminar Attended:

Timeless Key to Work Success, July 2006

Emergency Communication Preparedness, May 2020

Primer on Data Privacy Act, May 2020

Basic First Aid Online Seminar: Patient Assessment, June 2020 Basic First Aid Online Seminar: Caring for Muscle & Bone Injuries, June 2020 Basic First Aid Online Seminar: Rescue Breathing, June 2020 Basic First Aid Online Seminar: Caring for Bleeding and Wound Management, June 2020 Basic First Aid Online Seminar: Intro to First Aid and Self Protection, June 2020 Fundamentals of Amatuer Radio & Preparation to NTC Amateur Class C Exam, May 2020 Basic Radio Procedure, Etiquette, Anatomy of Radio, Minor Troubleshooting Technique and Antenna Making, February 2020

Basic Wilderness Survival Course, November 2019

Basic Mountaineering Course, October 2019

Wilderness First Aid, January 2020

Basic Ropemanship, January 2020

Contact this candidate