Shahla Masood

ad2eoa@r.postjobfree.com +1-630-***-****

EXPERIENCE

Kellogg’s 2019 – Present

Business Analyst (Contractor) Chicago, IL

Led discovery sessions with human resources to document business requirements and facilitated daily sprint meetings for self-service portal on ServiceNow and iOS mobile app to manage IT devices for BYOD project.

Implemented data rationalization and consolidation in ServiceNow for critical enterprise data to migrate data to AWS cloud, resulting in improvements to data resiliency, scalability, and security.

Engaged with IT asset leadership on PC Refresh program in ServiceNow by conducting complex data analysis for employee device data, resulting in productivity gains with process improvements and greater automation.

Migrated Microsoft SharePoint and Microsoft Projects to ServiceNow, linking project management with Change Management and Incident Management.

Gathered and validate requirements for different application/module enhancements: Service Catalog, Request Fulfillment process, Self Service Portal, Incident Management process, Problem Management, Change Management and Knowledge Management to enhance employee experience for Kellogg homepage on ServiceNow.

Guide users on the implementation of the revised ServiceNow Homepage according to the best practices.

Sodick, Inc. 2016 - 2019

Senior HR Generalist Chicago, IL

Documented business case and supported the modernization of payroll processes for over 100 North American employees, utilizing Paylocity HR and Payroll System, leading to value realization of over $250K annually.

Acted as Workday superuser for recruiting, onboarding, offboarding, employee performance and benefits management, and acted as liaison between IT operators and business for post implementation support.

Collaborated with key stakeholders in Human Resources, Sales, and Engineering to implement Certify Expense Management platform and provided on-going support, resulting in cost savings of over $100K/year.

Acted as the primary recruiter across four (4) locations within North America and collaborated with senior managers to standardize and streamline talent acquisition processes to source high-quality and diverse talent.

Managed service vendors at Gallagher’s to ensure benefit plans are competitive, compliant, and meet service level standards, enrolled associates and assisted in resolution of escalated benefits related issues.

Multiple Clients 2012 - 2016

HR Generalist (Contractor) Chicago, IL

Executed talent sourcing strategies using Paycor Recruiting and collaborated with line managers to streamline and optimize hiring processes to accelerate talent acquisition of top candidates.

Managed full-cycle recruitment process for sales and engineering positions for multiple manufacturing industry clients and acted as a counsel to leadership on talent programs, policy, and procedures.

EDUCATION

Northeastern Illinois University 2009

Bachelor of Science, Major in Human Resources Chicago, IL

CERTIFICATIONS AND VOLUNTEERING

Technical Skills: Agile, ServiceNow, SharePoint, Excel, PowerBI, ITSM, Scrum

Certifications & Training: Certified Scrum Master (CSM), January 2020

Volunteer for food pantry based in Villa Park, IL to support fight against hunger.

Contact this candidate