MARIA THERESA MAÑAGO JIONGCO

**** ******* ******, ******* ****

ad2en6@r.postjobfree.com

Contact No: 099********

Six years of work experience with Australian Real Estate Property Management Administration. Virtual Executive Assistant. Reliable person, team player and personable. Work Experiences

Wyndham Travel & Leisure

October 2022 - Present

Executive Assistant

• Organize client emails, correspondences, and calendar

• Managing Calendar Activities

• Setting and Confirming appointments, meetings, conferences, webinars

• Organizing contact list

• Cleaning, organizing and updating Database

• Serves as the confidential executive assistant to the (Senior) Vice President

• Assisting with meeting preparation and recording meeting times

• Preparing documents to be reviewed and presented by the board of directors, executives, and other committees

• Keeping records of corporate documents, records and reports

• Performing basic accounting tasks and booking travel for the VP/SVP

• Making Travel Arrangements

• prepare PowerPoint presentations for speaking engagements, meetings and events with internal and external associates and affiliations

• Perform administrative duties including calendar management, expense report preparation and reconciliation, document tracking, and preparation of travel arrangements. TOA Global

December 2020 – September 2022

Executive Assistant

(AU Virtual Assistant)

• Organize client emails, correspondences, and calendar

• Managing Calendar Activities

• Setting and Confirming appointments, meetings, conferences, webinars

• Organizing contact list

• Cleaning, organizing and updating Database

• Sending out for signing Activity Statements, ITR, CTR

• Chase out documents (ATO, ASIC, ITRs)

• Invoicing through XERO

• Uploading received Invoices in Hubdoc/ReceiptBank

• Scheduling meetings & conferences with clients

• Saves report and responses to Data Base

• Updating and Creating work/job in Karbon

• Provides spreadsheet for the completed task to be use as a reference

• Handle Accounting CRM (Xero, XPM, CAS360, Practice Ignition)

• Document, categorise and monitor Triage cases and establish communication between concerned clients

• Monitor and update the flow of prepping jobs in XPM

• Entering/Editing entry in Xero, XPM and Karbon

• Sending monthly statements via Xero

• Sending out and filing/lodging Activity Statement, ITR and CTR via XPM

• Sending out Proposal via Practice Ignition

• Tidying contacts in Xero, XPM, Karbon, CAS360

Offsure

APRIL 2020 – November 2020

Routine Inspection Scheduler / Property Management Administrator (AU Virtual Assistant)

• Mapping & Scheduling Routine Inspections

• Providing link for Tenants as a pre-inspection questionnaire

• Sending Schedules of Routine Inspection for Property Manager, Tenant and Landlord/Owner • Answers query regarding Inspection

• Water Invoicing

• Final computation for Water Invoice

• Saves report and responses to Data Base

• Provides spreadsheet for the completed task to be use as a reference

• Handle Property Management CRM (Console, Google Suite) BEEPO

Inc

June 2017 - April 2020

Executive Assistant

(AU Virtual Assistant)

• Managing Calendar Activities

• Setting and Confirming appointments, meetings, conferences, webinars

• Coordinating and Planning Travel and events

• Organizing contact list

• Cleaning, organizing and updating Database

• Assisting in training new-hire regarding CRM and other processes

• Adding new owner, properties, and tenant details to REST

• Mapping & Sending Routine Inspections Report

• Preparing Lease Pack

• Process Ingoing

• Tenant Tenancy Application

• Reference Calling / Emailing

• Chasing Arrears (Rent & Water)

• AdHoc task

• Generate End Month Statement

• Audit of Invoices Attaching/ saving file to diary

• Create Spreadsheet for some adhoc task

• Rental Letters/ Rent Review /CMA

• Rent Increase review and update sent to landlord and tenants

• Redirection Notices

• Council

• Strata

• ACT Water

• Land Tax and Rates Invoicing (online)

• Water Invoicing via Palace

• Handle Property Management CRM (REST, FileSmart, ADL, Agent plus, Palace,Docusign)

• Lease Agreement, Lease Renewal, MAA

• Docusign Lease Renewal, Tenancy Agreement, and other applicable clauses

• Bond Number Entry

Cloudstaff Inc

July 2016-January 2017

Executive Assistant

(AU Virtual Assistant)

• Plan and execute all web and display advertising campaigns

• Create Internet ads Follow up on responses

• Manage and deliver email lists Upload copy and images for the organisation's website

• Working with internal partners to achieve successful execution of the plan

• Ordering / installing/ Removing Signboards

January 2017-June 2017 Property

Management Support

(Virtual Assistant)

• Sending Routine Inspections

• Report Adding new owner, properties and tenant details to REST

• Preparing Lease Pack (Strata & House) through ADL

• Uploading Routine Inspection to YouTube

• Process Ingoing Tenant

• Rental Bonds Online

• Successful email /TRA

• Generate Arrears Report every week

• Update Lease/Rental Action note through REST

• AdHoc task in REST portfolio check

• Rent Increase review and update sent to owner

• Redirection Notices

• Council

• Strata

• Water Sydney

• Take out Cover for Insurance/Policy (Barclays, EBM. Terri Scheer etc)

• Handle Property Management CRM (REST,FileSmart, ADL, Agent plus, etc.) IQOR Philippines Inc

February 2016 – July 2016

Customer Care Representative

• Handling Disputes

• Answer General Information and Queries

• Aided cardholders with account questions and billing transactions

• Assist customers with credit line increases/decrease inquiries, disputes and account education

• Keyed payments directly into customers accounts, adhering to customer and company specifications

• Maintained and exceeded company's established quality, compliance, and customer service standards

• Documented each customer's account accessed with information provided including results of the call UPS INC. INTERNATIONAL

September 2014 – March 2015

Customer Service Representative

• Responsible for maintaining goodwill between a business organization and its customer.

• Provides convenient ways to stay informed of current status, unexpected delays, and ultimately the delivery of shipment.

• Respond to inquiries or complaints from customers. answering questions, solving problems, and providing advice or assistance in utilizing the goods or services of the company

• Provides insight about shipment's status all along its journey. Stream Global Services

Oct. 2012 – Sept. 2013

Technical Support Professional

• Provides technical support to users by researching and answering questions troubleshooting problems

• Improves system performance by identifying problems; recommending changes

• Answering questions, solving problems, and providing advice or assistance in utilizing the goods or services of the company.

IQOR Philippines Inc

Dec 2008 – Nov 2009 / Aug 2013 – January 2014 Collection Specialist / CSR &Transfer/Verifier

• Contact customers regarding overdue accounts and determine reasons for non-payment.

• Negotiate payment terms.

• Assist customers to process payment over the phone.

• Searching for the right party contact.

• Maintain the target for hourly right party contact.

• Contact customers verify if he/she still resides in the same address.

• After making sure we have the right person I transfer them to collection department. NCO Philippines

Aug. 2008 – Sept. 2008

Customer Service Representative

• Provides technical support to users by researching and answering questions troubleshooting problems

• Improves system performance by identifying problems; recommending changes

• Answering questions, solving problems, and providing advice or assistance in utilizing the goods or services of the company.

Educational Attainment

Bachelor of Science In Civil Engineering

Holy Angel University

College Level (1999-2001)

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