PROFESSIONAL SUMMARY

I am an energetic individual with strong interpersonal and retail skills who can bring a new face to the business that will deliver exceptional customer service and creativity, within a team or individually, to the utmost satisfaction of relevant stakeholders. I have more than two years of experience in the retail sector, and I consider myself to be very knowledgeable and experienced in the selling process.

SKILLS

Excellent communications, interpersonal and persuasive skills;

Ability to relate to (and work with) people from all different backgrounds and walks of life;

Ability to deal with difficult individuals in a polite, professional yet firm manner (and always keeping in mind the catchphrase: the customer is always right);

IT literate (with good knowledge of Microsoft Office).

CAREER HISTORY

Marketing / Operation Assistant

YEMMY-TEE Multidimension Resources Limited, Ibadan, Jan. 2021 to Present

Making the public aware of all the promotions and special offers.

Ensuring product information are accurate and up to date

Dealing with complaints and compliments in a professional manner

Addressing questions, complaints and concerns in accordance with company policy.

Independently facilitated meeting in an efficient manner to communicate information and ideas so others would actively contribute and acquire understanding.

Increased revenues for company in a lead generation environment that emphasizes quality over quantity.

Customer Service Rep / Loan Collector

Palmcredit, Lagos, Nigeria, Nov. 2019 to September 2020

Processing orders, taking payments and issuing refunds

Solved complex issues using problem solving skills

Managed a pipeline of 200 accounts, analyzed delinquency and monitored successful completion of monthly trial payments.

Top performer in department as well as training class

Providing outstanding customer service, while maintaining a queue of about 50-60 accounts in which I am personally the borrower's single point of contact.

Provided customers with product and service information.

Customer Service Rep

Aina Holding, Nigeria, Dec. 2017 to September 2019

Created functional specifications for the requested changes desired by the client

Worked with sales reps to determine ship dates, production dates.

Followed up with orders placed by dealers to assure product was delivered in a timely manner.

Prepared quarterly rebate and sales reports.

Resolved customer issues in a clear, courteous and straightforward manner.

Identified and solved technical issues with a variety of diagnostic tools.

Followed up with clients to ensure optimal customer satisfaction

Ministry of Works and Infrastructure,

Oke –Mosan, Abeokuta, Ogun State, Nigeria. Dec 2016 – Oct 2017

Bureau of Electrical Engineering(NYSC)

Working in Energy Suppliers business activities

Installation of Street light

EDUCATION

BACHELOR OF TECHNOLGY

BTECH Computer Science

Ladoke Akintola University of Technology, Ogbomosho, Nigeria, Dec. 2010 to Dec. 2015

REFERENCE

Available on request

Contact this candidate