NAME: Gaju Antoinette Odile

CURRENT POSITION: Senior Sales & Ticketing at Rwandair

Mobile: +250********** / +250*********

Email address: ad2emr@r.postjobfree.com

I.I)COMPETENCE:

Office management and administration

Human resources management

Customer care and front office management

Travel marketing and sales

Safety procedures Transportation Security Administration

I.

II) EDUCATION AND CERTIFICATES

Masters Degree in Human Resource Management (Mount Kenya University) (2021)

Bachelors Degree in Development Studies (Kigali Independent University, ULK) (2012)

Diploma in Sociology (Social Sciences) (Kigali Independent University (ULK) (2010)

Certificate in Travel Operations (Travel Center Kigali) (1999)

Certificate in Amadeus system (Amadeus Center Kigali) (1999)

III) EMPLOYMENT AND WORKING EXPERIENCE

i) Feb 2014 to Present: Senior Sales & Ticketing at Rwandair, Kigali Rwanda.

KEY DUTIES AND RESPONSIBILITIES:

I. providing excellent service to customers in terms of ticketing reservations and WB products to generate sales and ensure customer satisfaction and loyalty.

II. Make and confirm reservations for passengers; issue tickets and quote correct fare to reduce passenger complaints and debit notes; advise passengers on changes in flight plan or to cancel or confirm reservations.

Monitor inventory of available passenger space on flights; Recruit and handle existing and prospective frequent fliers to win and retain loyalty; Initiate and promote RwandAir products aimed at generating revenue, Record and process reservations made by phone or email, Help-desk assist travel agents with seat confirmations, upgrade, downgrade requests/proposals.

Answering questions about a company's products or services

Handling customer complaints.

Delivering information about a company's offerings.

ii) Jan-Dec 2011: Receptionist at PSCBS-Public Sector Capacity Building Secretariat.

KEY DUTIES AND RESPONSIBILITIES:

The main responsibilities included dealing with telephone and email enquiries, creating and maintaining filing systems, keeping diaries, arranging meetings/appointments and organizing travel for staff, deputizing for the Governance Cluster Specialist while away.

iii) March 2008-Feb 2009: Logistics, Storekeeper and data collector Officer at Research Triangle Institute (RTI)

KEY DUTIES AND RESPONSIBILITIES:

Receiving and inspecting all incoming materials and reconciliation of purchase orders; processes and distribution of documentation with purchase orders; reports, documents and tracking damages and discrepancies in orders received.

Maintaining records of all deliveries.

Filing requisitions of the staff.

Receiving stores tags and tracking surplus property; preparing property lists. Receiving and Delivering materials

Handling documents on storage and transportation of hazardous materials.

Maintaining the warehouse, records area and stores area in a neat and orderly manner. Answering queries regarding procedures and resolving discrepancies regarding receipts, deliveries, warranties, repairs and surplus property.

Any other duties as assigned by the immediate supervisor.

iv) January2007-January 2008: Customer care and marketing at International Travel and Tours (ITT)

KEY DUTIES AND RESPONSIBILITIES:

Computing cost of travel and accommodations, using computer, carrier tariff books, and hotel rate books, or quote package tour's costs and issuance of tickets

Preparing and distribute customer activity reports

Managing administration, Communicate and coordinate with internal departments and following up on customer interactions

2

Providing feedback on the efficiency of the customer service process

v) Jan 2005- Dec 2006: Senior Sales at Kiboko Travel and Tours

KEY DUTIES AND RESPONSIBILITIES:

Computing cost of travel and accommodations, using computer, carrier tariff books, and hotel rate books, or quote package tour's costs and issuance of tickets

Preparing and distribute customer activity reports

Conversing with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.

Customer care and marketing of the company

Booking transportation and hotel reservations, using a computer terminal or telephone.

Providing customer brochures containing travel information, such as local customs, points of interest, or foreign country regulations.

vi) January2004-Dec 2004: Sales Agent at HERTZ COMPANY, Kigali Rwanda

KEY DUTIES AND RESPONSIBILITIES:

Planning itinerary tour packages and promotional travel incentives offered by various travel carriers

Processing orders, forms, applications and requests

Collecting payment for transportation and accommodations from customers.

Organizing workflow to meet customer timeframes

Managing customers' accounts

Keeping records of customer interactions and transactions

Recording details of inquiries, comments and complaints

Recording details of actions taken

vii) Jan 2002-Dec 2003: Sales Agent at OIDA Travel & Tours, Kigali, Rwanda

KEY DUTIES AND RESPONSIBILITIES: Customer care and marketing

Planning and sell itinerary tour packages and promotional travel incentives offered by various travel carriers

Dealing directly with customers either by telephone, electronically or face to face

Responding promptly to customer inquiries

Collecting payment for transportation and accommodations from customers.

Handling and resolving customer complaints

Obtaining and evaluating all relevant information to handle product and service inquiries

Providing pricing and delivery information

Performing customer verifications and setting up new customer accounts

Viii) Jan 1999-Dec 2001: Customer Service Agent at Trans-World & Swift Freight International Travel and Tours, Kigali

KEY DUTIES AND RESPONSIBILITIES:

Customer care and marketing

Receiving and delivering customer’s courier to their destination across the country

Management of client’s complaints and referring them to the Company Manager.

Collecting payment for all the services provided to our client.

IV)LANGUAGES FLUENCY(SPOKEN & WRITTEN):

English: Very Good,

Kinyarwanda: Excellent

Swahili: Good,

French: Fair

COMPUTING: MS Word, Excel, PPT, Internet, GALLILEO, ALTEA System,

MARITAL STATUS: Married

NATIONALITY/CITIZENSHIP: Rwandan

HOBBIES: Reading books Charming with people

REFERENCES

1.David Rugero:

Former Country Director, Research Triangle Institute (RTI),Tel: 078*******, email: ad2emr@r.postjobfree.com

2. Irechukwu Eugenia Nkechi (PhD): Senior Lecturer, Faculty of Business and Administration, Mount Kenya University, Tel: 078*******, email: ad2emr@r.postjobfree.com

SIGNATURE

DATE: 17/10/2022

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